Avis d'employé sur Nordia
You're just a number
Your coworkers will be like a family to you. You'll have a lot of support from your fellow representatives. But if you deal with any mental health issues at this site, don't expect any support from management at any level. I was initially told that I'd start at a 3pm-12am shift schedule, but not to worry because there would be others hired and I'd quickly rise in seniority to get a better schedule. So, I took the job. But I quickly realized that they weren't hiring like they said they would. After a year, my schedule wasn't getting to where I needed it to be. So I brought them doctor's notes; three of them. All three were denied, with even the HR manager for the site saying "these won't get you better than your seniority will." I had a meeting with the site manager that was completely pointless and didn't help. After that meeting I was quickly put on a "performance plan" and pushed out until I was forced to quit. Before you say "this doesn't reflect our values", Nordia, tell that to your entire upper management staff.
Notes par catégorie
Équilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Réponse officielle de Nordia14 août 2020
We are sorry to hear that your experience at Nordia is not a positive one and we take your comments seriously. We understand that customer service can be taxing at times and that schedules can be challenging, but that’s part of the job. We are also sorry for the emotional ordeal you experienced while working at Nordia. Although we are unable to comment on your particular case, rest assured that supportting our employees is at the heart of our priorities.
Well..let me start by saying a lot of the people that work as agents and TMs are awesome people but...there were a lot of changes that happened recently with upper management and there is new upper management that hasn’t even taken 5 minutes to write a formal email introducing them self, I would like to assume when someone takes over a whole new site that they would take the 5 minutes it takes to write an email introducing themselves and saying a little bit about there work history with the company etc..but we got nothing other than huge negative changes to policies that affect the agents greatly! We were told from a previous amazing upper management before that if we ever felt like a number to approach them and the moral was great back than all in all I would have recommended Nordia at that time! I think a lot of co-workers probably feel the same way but with little to no communication at all from the new upper management it’s tough to voice opinions and I have personally never felt like more of an employee number on a stats sheet more than I have these past 2 months! Wish the old upper management could come back! Nordia handled Covid ok by offering to work at home but now it’s really tough to stay motivated especially with the direction of this new upper management!
Decent Pay-Benefits-great TMs and Co-Workers
Upper management, low moral do to upper management
Réponse officielle de Nordia15 janvier 2021
Thank you for taking the time to share your experience with us. We're sorry you feel the way you do regarding your new management team. We know that 2020 has been an unprecedented and challenging year, with many changes and unforeseen events. We want to assure you that employees are always welcome to share their feedback and express their feelings despite certain changes. We make every effort to create a friendly, supportive and friendly work environment despite the distance. The last thing we want is for our employees to feel like numbers; it's not how we are, and we operate. We genuinely hope we can change your perception of us for the best. Please know that we take your feedback at heart, and we'll share your concerns with the appropriate resources. You can also contact your Operation Manager or Director at any time.
Any customer service job can be stressful, but if you're prepared for that there are a lot of advantages to working at Nordia. I appreciate the convenience and safety of being able to work from home. I was impressed with how quickly the company adapted to the challenges this year, and employees started working from home asap if they wanted to. Customer service for the industries Nordia represents is a necessary and reliable job which is more important than ever. And I work with supportive and helpful coworkers and managers. There are good benefits and the chance for promotions. There are a variety of departments and positions, so you you can find one that suits you best.
work from home, good hours and benefits
customer service can be stressful at times
The job is what you expect from a call centre, sitting at a desk and taking calls. They did adapt very well to Covid 19. I was hired during the pandemic and training was on site but then it was 100% work from home. There was constant communication from the company about changes and it was a very easy process.