Avis d'employé sur Nordia
You get what you put into the company
Working for Nordia can be stressful because of the push for sales and the expectations they expect you to perform but if you put in the work and show you want to do more they will recognize it and will move you up.There is lots of room for advancement and there is support there if you need it but no-one is going to hold your hand. You need to take the time to figure out what you want out of the company and pursue those goals. I worked for the company starting in customer service and within a month they saw an opportunity for advancement and offered it. I really enjoy the incentive program they have with the monthly hypes if sales is your thing then you'd be a good fit for the company. The bonuses are very nice and they post advancement opportunities where you can apply and have an interview and review your progress.
Notes par catégorie
Équilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Employee Bonuses, Monthly Hypes, Flexibility work from home, Room for advancement
Hours and shifts based on seniority, team leaders not as helpful as would like
Réponse officielle de Nordia15 janvier 2021
Thank you for taking a moment to share your feedback with us. We're happy to see that you're enjoying the perks of being part of the Nordia team and that you have progressed with us. We pride ourselves on offering a supportive, fun and stimulating work environment. If you feel you don't have the level of support needed, don't hesitate to discuss it with your management team. We want to thank you for your great work, and we wish you all the success in your career at Nordia:)
Any customer service job can be stressful, but if you're prepared for that there are a lot of advantages to working at Nordia. I appreciate the convenience and safety of being able to work from home. I was impressed with how quickly the company adapted to the challenges this year, and employees started working from home asap if they wanted to. Customer service for the industries Nordia represents is a necessary and reliable job which is more important than ever. And I work with supportive and helpful coworkers and managers. There are good benefits and the chance for promotions. There are a variety of departments and positions, so you you can find one that suits you best.
work from home, good hours and benefits
customer service can be stressful at times
Extremely stressful environment, tends to overhire and then fire. You will be promised coachings and ways to be better but they will not stick to it and you will be on your own. Do not care for their employees. Major favouritism is at play. The company lies to its employees and you will always be in the dark. Has NO sympathy for mental health issues. Your seniority means nothing at all and they will shovel excuses to you
You can win a chocolate bar
Drains life out of you
Réponse officielle de Nordia16 novembre 2020
Thank you for taking a moment to share your experience with us. We're sorry your experience wasn't a more positive one as it does not reflect the culture at Nordia. We do our best to offer the best work environment and all the support necessary for our employees. Did you know that according to our most recent survey, 87% of our employees would recommend us as an employer to their friends and family? We care about our employees' wellbeing and take mental health at heart, which is why we have an open-door policy and we encourage our employees to come forward whenever they're facing an issue. Nonetheless, we wish you the best in your future career plans.
Heads up, this is a long one! If you're looking for a job that will test you, pay you generously and offer amazing medical benefits, look no further than Nordia. Offering some highly competitive wages in an era where customer service is paramount, Nordia is the happening spot if you breathe customer service. Your typical work day will involve speaking to customers in a contact center environment. Whether an inbound or an outbound call, your task is to provide exemplary customer service on behalf of different clients. Thinking on your feet is a must -- The calls will greatly vary in subject matter in length! In my position, management was a hit or miss situation. Most of the individuals that I reported to were quite personable and cared about their teams, whereas some leave much to be desired in terms of personality and honesty. Through interactions with other team managers in the center, I can say that Nordia has a mostly solid team of people to lead their employees to success. Unfortunately, when your success finds itself lacking, don't be surprised when they promise you things that they ultimately end up not delivering on. The performance management process that Nordia follows is acceptable, but they do not give you many options if you fall short of meeting expectations. Coincidentally, I found that meeting sales performance metrics was a challenge for me, even in ideal conditions. The most enjoyable part of the job was the people I got to work with. I would not be lying when I say that Nordia has some top notch agents. On some work days, I wasn't sure whether - plus...
Great facilities, hot meals. hourly wages and benefits are generous, scheduling is flexible for part time/full time professionals as well as students, very culturally diverse.
Parking, honesty of certain people in management.
Réponse officielle de Nordia4 septembre 2020
Thank you for your honest review. We're glad you enjoyed working for Nordia even though your experience with some team leaders wasn't like you would've expected it. We want you to know that we strive to offer our employees the best work environment possible. We're taking note of your feedback and we wish you good luck for the future.