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Nordia
Le taux de satisfaction est de 56 sur 100Inférieure à la moyenne
3,2 étoile(s) sur 5.
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Nordia

Avis d'employé sur Nordia
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise

Warning Bed Bug Infestation

There is a bed bug infestation at nordia right now and they have not taken many steps to prevent or resolve it. No information given to employees on how to prevent it. Only heard it later not officially and after seing one. Now I don't want to go back to work because I am afraid to bring bed bugs back home.

Notes par catégorie

5,0Équilibre vie professionnelle / personnelle
4,0Salaire / avantages sociaux
4,0Sécurité de l'emploi / évolution de carrière
2,0Direction
1,0Culture d'entreprise
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Réponse officielle de Nordia

7 janvier 2020
Thank you for your comment. Although the situation is very unfortunate, it is an isolated case that we dealt with as soon as it was brought to our attention. Experienced pest control specialists were called on site immediately to secure the workplace and communications were sent to all our employees to further explain the next steps and our action plan. If you have any preoccupation, don't hesitate to discuss them with your team leader or local HR Specialist.   
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Avis similaires

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Équilibre vie professionnelle/personnelle
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Sécurité de l'emploi / évolution de carrière
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Its a Great job just not for me

The job is a great place to work for, very welcoming people. As for the actual job it feels amazing to help customers resolve there issues. Unfortunately the job is just not for me, no matter how much I will miss the people.

Points positifs

paid breaks

Points négatifs

stress
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Même lieu
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise

Good company that treat their employees right

It is a good company to work for. But when it comes to growing in the company it seems that there are positions that come around where I would completely qualify and not receive even any acknowledgement that you applied for an internal position. Just seems like they have postings for new openings but nothing is being done with it . Feel trapped in my position. My only choice is to work on finding an new job outside of this place.

Points positifs

Nice people to work with .

Points négatifs

Unecessary drama, But in general most customers are very nice and respectable.
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Réponse officielle de Nordia

2 juin 2021
Thank you for your review. We're sorry you feel the way you do regarding career growth at Nordia, and we want to reassure you that there are many opportunities to grow. We still take good note of your comment regarding the internal transfers/recruitment processes, as we are constantly looking for ways to improve. We encourage you to keep an eye open on any position that would interest you and match your qualifications and wish you the best of luck with your career at Nordia.
Même lieu
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise

Could be so much better

I've been working for Nordia for almost 3 years. My time with the company has been good, but I've quickly gone from wanting to grow within the company to wanting out and actively job searching. Feel free to read the rest for an honest review.Before I get to what's made me begin to actively search other employment, I want to at least share some of the perks to working for the company. The pay is very competitive with other top-notch contact centers. Their Moncton site is clean and modern, which has made coming into work a lot more pleasant. Bonuses are frequent and always paid on-time. Some of the managers are extremely devoted to your success and overall experience with the job. Nordia does employee appreciation initiatives quite frequently and will send out kudos from upper-management, which is nice. HR has been helpful in my few times spent having to need them.Now, here's where I'll try to be as specific (and yet general) when sharing my complaints with the company that have led me to wanting to leave. At the beginning of the pandemic, the company gave us all the option to work from home, which was definitely appreciated. However, no extra personal time off was given to employees to workaround obstacles like their kids' schools shutting down or just needing a mental health day. Nope, stuck at 5 days... during a pandemic. In my department, statistics are extremely important. In fact, I would say that stats to Nordia are everything. You're measured by groups of agents within your department. If your performance dips, you'll hear about it. If you're doing awesome, depending - 

Points positifs

Pay

Points négatifs

Schedules, out-of-touch management, agents cheat the system without consequence
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Réponse officielle de Nordia

8 mars 2021
Thank you for taking the time to share your review with us. We're glad you're enjoying some of the perks of working at Nordia; we genuinely want to provide our employees with the best working conditions and benefits possible. However, we're quite saddened to read about your experience as it is far from the environment we strive to offer to our employees. We know that customer service jobs, especially those in a call centre environment, can be challenging when it comes to scheduling. We have to be there when clients need assistance. Regarding your other concerns and cheating allegations, be assured that we take them very seriously, and we'll pass them along. Also, we want you to know that you can always voice your concerns by speaking or writing to your management team.We truly hope your perception of certain aspects of Nordia will change for the best, and we thank you for your hard work and dedication.

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Note globale

3,2

D'après 564 avis
5
125
4
140
3
139
2
69
1
91

Notes par catégorie

3,1Équilibre vie professionnelle / personnelle
3,4Salaire / avantages sociaux
3,0Sécurité de l'emploi / évolution de carrière
3,0Direction
3,1Culture d'entreprise

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