Avis d'employé sur Nordia
They need actual help
When you train with Nordia, good luck with who you get. Anyone who has been there more then 3 years has kept the mindset as such. The training isn't up to date, so you will have someone rambling about hockey just as much as they are supposed to train you. So when you start, you're so lost and misinformed that people act like you're an idiot.When you start working be careful about you team managers. I've had managers tell me I should be grateful to work here during this climate and ignore when I have an actual issue. More then half the management need hardcore sensitivity training and a psychology course. They act like we aren't human and that we are only good for sales and supposed *ss-licking.Also I really did wish that it was easier to get ahold of HR because of comments made and things said in work group chats that should be said amongst friends instead of colleagues.I really wanted to work here more and I actually had high hopes but not everything works out.
Notes par catégorie
Équilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
I enjoyed my job but very challenging, a lot of changes and employer issues, not being educated enough on upcoming changes till changes we done. I felt I was not trained enough and not much coaching but verbal. I stayed 5 years, I felt rewarded and trusted that Nordia would educate me and get rewarded for my 100% attendance and for over 4 years my stats were met to my goal each month but last 5 months was struggling and had no control over it and not helped to achieve just told my job was done. Lack of communication with employees. The at home work structure needs improvement and training, coaching should be improved. I was a loyal employee, prided myself on my work ethic but wasn’t recognized or appreciated, following rules and regulations wasn’t appreciated in the end. I felt if my goals didn’t met Nordia’s standards was hopeful they would cross train me to a dept I could achieve in but wasn’t offered to me.
15 min paid breaks
Stressful competition with colleagues
Working for Nordia can be stressful because of the push for sales and the expectations they expect you to perform but if you put in the work and show you want to do more they will recognize it and will move you up.There is lots of room for advancement and there is support there if you need it but no-one is going to hold your hand. You need to take the time to figure out what you want out of the company and pursue those goals. I worked for the company starting in customer service and within a month they saw an opportunity for advancement and offered it. I really enjoy the incentive program they have with the monthly hypes if sales is your thing then you'd be a good fit for the company. The bonuses are very nice and they post advancement opportunities where you can apply and have an interview and review your progress.
Employee Bonuses, Monthly Hypes, Flexibility work from home, Room for advancement
Hours and shifts based on seniority, team leaders not as helpful as would like
Réponse officielle de Nordia15 janvier 2021
Thank you for taking a moment to share your feedback with us. We're happy to see that you're enjoying the perks of being part of the Nordia team and that you have progressed with us. We pride ourselves on offering a supportive, fun and stimulating work environment. If you feel you don't have the level of support needed, don't hesitate to discuss it with your management team. We want to thank you for your great work, and we wish you all the success in your career at Nordia:)
Any customer service job can be stressful, but if you're prepared for that there are a lot of advantages to working at Nordia. I appreciate the convenience and safety of being able to work from home. I was impressed with how quickly the company adapted to the challenges this year, and employees started working from home asap if they wanted to. Customer service for the industries Nordia represents is a necessary and reliable job which is more important than ever. And I work with supportive and helpful coworkers and managers. There are good benefits and the chance for promotions. There are a variety of departments and positions, so you you can find one that suits you best.
work from home, good hours and benefits
customer service can be stressful at times