Nordia
3,3 étoile(s) sur 5.
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Avis d'employé sur Nordia

Stressfull prison like environment with little to no support!

1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
24 octobre 2014
I was a retention agent for a almost nine months at the Moncton site. Here's a few key points to consider strongly before applying for Nordia. All day long you deal with frustrated Bell clients who are so angry they want to cancel their services and go elsewhere. And I don't blame them with so many billing errors, 3 to 4 annual price increases. Your role is to keep your calm and try to convince, a frustrated client who's been transfered from incompetant departments in the Phillipines. Not only the customer has been on the phone for ever before he reaches your department, and being transfered to a foreign country does not go well with Canadians. You basically have to manipulate the client and almost brainwash them with lies, calculations to loose the client and make him stay to get robbed even more. It's like selling ice to a Inuit in January. To top it off, you are being provided with a below standard network with passwords for each and every different tool you have, and they expire not all at the same time. You will get lost in all the different combinations you will use. You are monitored for stat based performance, and your coach, the one who does nothing but play on his I phone and avoid taking escalated supervisor calls will cash in your hard earned work. You have to scan your fingerprint has a punch in system and your schedule constantly changes on a daily basis. Back to back frustrating calls, that will soon haunt your dreams. I was let go for being home sick even before I had the chance to provide a medical note. And if my coach got a - plus...
Notes par catégorie
1,0Équilibre vie professionnelle / personnelle
1,0Salaire / avantages sociaux
1,0Sécurité de l'emploi / évolution de carrière
1,0Direction
1,0Culture d'entreprise
Points positifs
Certainly not the management
Points négatifs
Bird droppings car bombardment
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Avis similaires
1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
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8 avril 2021
Même poste
Sales Representative (Ancien employé) - Toronto, ON
Constant changes with no regard for the job description you signed up for; with little to no help from management to address your concerns. However if you are lucky enough to be a hard worker despite the lack of support and random changes the company makes daily the commission is not bad
Points positifs
Commission
Points négatifs
Worker ant environment
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2,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
6 novembre 2020
Même poste
Sales Representative (Employé actuel) - Peterborough, ON
Well..let me start by saying a lot of the people that work as agents and TMs are awesome people but...there were a lot of changes that happened recently with upper management and there is new upper management that hasn’t even taken 5 minutes to write a formal email introducing them self, I would like to assume when someone takes over a whole new site that they would take the 5 minutes it takes to write an email introducing themselves and saying a little bit about there work history with the company etc..but we got nothing other than huge negative changes to policies that affect the agents greatly! We were told from a previous amazing upper management before that if we ever felt like a number to approach them and the moral was great back than all in all I would have recommended Nordia at that time! I think a lot of co-workers probably feel the same way but with little to no communication at all from the new upper management it’s tough to voice opinions and I have personally never felt like more of an employee number on a stats sheet more than I have these past 2 months! Wish the old upper management could come back! Nordia handled Covid ok by offering to work at home but now it’s really tough to stay motivated especially with the direction of this new upper management!
Points positifs
Decent Pay-Benefits-great TMs and Co-Workers
Points négatifs
Upper management, low moral do to upper management
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Réponse officielle de Nordia
15 janvier 2021
Thank you for taking the time to share your experience with us. We're sorry you feel the way you do regarding your new management team. We know that 2020 has been an unprecedented and challenging year, with many changes and unforeseen events. We want to assure you that employees are always welcome to share their feedback and express their feelings despite certain changes. We make every effort to create a friendly, supportive and friendly work environment despite the distance. The last thing we want is for our employees to feel like numbers; it's not how we are, and we operate. We genuinely hope we can change your perception of us for the best. Please know that we take your feedback at heart, and we'll share your concerns with the appropriate resources. You can also contact your Operation Manager or Director at any time.
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
29 janvier 2021
Même lieu
Specialist (Employé actuel) - Moncton, NB
I've been working for Nordia for almost 3 years. My time with the company has been good, but I've quickly gone from wanting to grow within the company to wanting out and actively job searching. Feel free to read the rest for an honest review.Before I get to what's made me begin to actively search other employment, I want to at least share some of the perks to working for the company. The pay is very competitive with other top-notch contact centers. Their Moncton site is clean and modern, which has made coming into work a lot more pleasant. Bonuses are frequent and always paid on-time. Some of the managers are extremely devoted to your success and overall experience with the job. Nordia does employee appreciation initiatives quite frequently and will send out kudos from upper-management, which is nice. HR has been helpful in my few times spent having to need them.Now, here's where I'll try to be as specific (and yet general) when sharing my complaints with the company that have led me to wanting to leave. At the beginning of the pandemic, the company gave us all the option to work from home, which was definitely appreciated. However, no extra personal time off was given to employees to workaround obstacles like their kids' schools shutting down or just needing a mental health day. Nope, stuck at 5 days... during a pandemic. In my department, statistics are extremely important. In fact, I would say that stats to Nordia are everything. You're measured by groups of agents within your department. If your performance dips, you'll hear about it. If you're doing awesome, depending - plus...
Points positifs
Pay
Points négatifs
Schedules, out-of-touch management, agents cheat the system without consequence
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Réponse officielle de Nordia
8 mars 2021
Thank you for taking the time to share your review with us. We're glad you're enjoying some of the perks of working at Nordia; we genuinely want to provide our employees with the best working conditions and benefits possible. However, we're quite saddened to read about your experience as it is far from the environment we strive to offer to our employees. We know that customer service jobs, especially those in a call centre environment, can be challenging when it comes to scheduling. We have to be there when clients need assistance. Regarding your other concerns and cheating allegations, be assured that we take them very seriously, and we'll pass them along. Also, we want you to know that you can always voice your concerns by speaking or writing to your management team.We truly hope your perception of certain aspects of Nordia will change for the best, and we thank you for your hard work and dedication.
  1. Stressfull prison like environment with little to no support!