Nordia
3,2 étoile(s) sur 5.
Recevez de nouvelles offres d'emploi et avis chaque semaine!
Avis d'employé sur Nordia

Incredibly stressful place to work

1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
24 février 2019
This job took so much from me. I lost a baby and was told to "get yourself under control, you're making a scene on my call floor. You have 5 minutes to clean yourself up and get a grip before I want you back in your seat and taking calls" on my FIRST day back from that awful experience. This is a company that cares ONLY about how much money you are making them and they don't care what you have to do to make those numbers happen. Worst job I've ever had in my life! I'll never get those years back!
Notes par catégorie
1,0Équilibre vie professionnelle / personnelle
1,0Salaire / avantages sociaux
1,0Sécurité de l'emploi / évolution de carrière
1,0Direction
1,0Culture d'entreprise
Points positifs
Coworkers have made some amazing friends
Points négatifs
everything else
Avez-vous trouvé cet avis utile?
Réponse officielle de Nordia
6 mars 2019
We thank you for your comment and we take it very seriously. We are sorry for the emotional ordeal you experienced while working at Nordia. Although we are unable to comment on your particular case, rest assured that the support of our employees and assistance in difficult cases are at the heart of our priorities. We have implemented many accommodations to help our employees who are experiencing more difficult situations. We are sorry if this was not your case and we wish you the best of luck in the rest of your career.
Avis similaires
2,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
19 avril 2021
Même poste
Customer Service Representative (Employé actuel) - Montréal, QC
You basically have to be productive without the basic knowledge on how to do your work (even after a year). Superiors are so busy with their own work, they don't always answer you when you need help, yet they don't forget to come tell you to up your game.If only the work tools were user-friendly - the exact same manipulation can give you different results and the bugs, so MANY bugs. If customer service is a mini boss, getting your every day tools to work with you is the big boss.
Points positifs
not much that I can think of
Points négatifs
System at Nordia as a whole
Avez-vous trouvé cet avis utile?
1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
29 mars 2021
Même poste
Customer Service Representative (Ancien employé) - Peterborough, ON
If you want my short answer as to whether or not you should work at Nordia then my answer would be no. However, if you want my long answer then here it is. Within Nordia there are a lot of inconsistences, and the rules look different from day to day. The environment of the office itself is dreary with its grey walls, grey carpets and grey cubicles. There is no room for growth within Nordia, unless you are someone who, as a friend puts it, 'doesn't rock the boat,' or as it is more commonly referred to as a suck-up. There is also a lot of favouritism within the company. Such favouritism was acknowledged with the sole purpose of attempting to fix it, but no actions took place.On your resume you write 'Customer Service Representative', but in reality you are a telemarketer. You will be interrupting people during their dinner, and you will be calling people who scream at you. Mental health is not taken seriously. There should be more incentives, the wage was severely underpaid, not a liveable wage by any means. This job is fast paced, and it was all about the sales, and the stats. As frustrating as customers were sometimes, I think they deserved more than what we were trained to give them.Other employees were great, and I felt like I was part of a team. However, the managers were unprofessional. They were rude and conceited, and treat you like the six-year-old kid in the grocery store. Managers should treat their employees with respect. And I found that some managers enjoyed people’s discomfort.
Avez-vous trouvé cet avis utile?
Réponse officielle de Nordia
30 avril 2021
Thank you for taking the time to share your experience with us. We're saddened and disappointed to read about your experience as it is not a reflection of the values or the work environment at Nordia. Customer service jobs are as challenging as they can be gratifying, which is why we're always thankful for the hard works our employees put in. On the other hand, mental health is taken very seriously at Nordia all year long. We always encourage people to come forward and speak up whenever they're faced with a difficult situation. Did you know that 9 employees out of 10 would recommend Nordia as an employee to their friends and family? Nonetheless, we thank you for stopping by and working with us, and we wish you good luck with your future career plans.
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
2 mars 2020
Même posteMême lieu
CSR - Customer Service Representative (Ancien employé) - Lindsay, ON
the environment at my location was very competitive not only within our center but constantly being compared to other sites so sometimes it was stressful however the people that worked there were like a family so we looked after each other
Avez-vous trouvé cet avis utile?
Réponse officielle de Nordia
27 mars 2020
Thank you for taking a moment to tell us about your experience working with the Nordia team. We understand that customer service can be demanding, but we make every effort to support our employees and create a positive and friendly atmosphere. Good luck in your next professional challenges.
  1. Incredibly stressful place to work