Nordia
Le taux de satisfaction est de 57 sur 100
3,2 étoile(s) sur 5.
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Avis d'employé sur Nordia

Great people to work with

3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
2 mars 2020
the environment at my location was very competitive not only within our center but constantly being compared to other sites so sometimes it was stressful however the people that worked there were like a family so we looked after each other
Notes par catégorie
2,0Équilibre vie professionnelle / personnelle
5,0Salaire / avantages sociaux
1,0Sécurité de l'emploi / évolution de carrière
2,0Direction
1,0Culture d'entreprise
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Réponse officielle de Nordia
27 mars 2020
Thank you for taking a moment to tell us about your experience working with the Nordia team. We understand that customer service can be demanding, but we make every effort to support our employees and create a positive and friendly atmosphere. Good luck in your next professional challenges.
Avis similaires
2,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
19 avril 2021
Même poste
Customer Service Representative (Employé actuel) - Montréal, QC
You basically have to be productive without the basic knowledge on how to do your work (even after a year). Superiors are so busy with their own work, they don't always answer you when you need help, yet they don't forget to come tell you to up your game.If only the work tools were user-friendly - the exact same manipulation can give you different results and the bugs, so MANY bugs. If customer service is a mini boss, getting your every day tools to work with you is the big boss.
Points positifs
not much that I can think of
Points négatifs
System at Nordia as a whole
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1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
29 mars 2021
Même poste
Customer Service Representative (Ancien employé) - Peterborough, ON
If you want my short answer as to whether or not you should work at Nordia then my answer would be no. However, if you want my long answer then here it is. Within Nordia there are a lot of inconsistences, and the rules look different from day to day. The environment of the office itself is dreary with its grey walls, grey carpets and grey cubicles. There is no room for growth within Nordia, unless you are someone who, as a friend puts it, 'doesn't rock the boat,' or as it is more commonly referred to as a suck-up. There is also a lot of favouritism within the company. Such favouritism was acknowledged with the sole purpose of attempting to fix it, but no actions took place.On your resume you write 'Customer Service Representative', but in reality you are a telemarketer. You will be interrupting people during their dinner, and you will be calling people who scream at you. Mental health is not taken seriously. There should be more incentives, the wage was severely underpaid, not a liveable wage by any means. This job is fast paced, and it was all about the sales, and the stats. As frustrating as customers were sometimes, I think they deserved more than what we were trained to give them.Other employees were great, and I felt like I was part of a team. However, the managers were unprofessional. They were rude and conceited, and treat you like the six-year-old kid in the grocery store. Managers should treat their employees with respect. And I found that some managers enjoyed people’s discomfort.
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Réponse officielle de Nordia
30 avril 2021
Thank you for taking the time to share your experience with us. We're saddened and disappointed to read about your experience as it is not a reflection of the values or the work environment at Nordia. Customer service jobs are as challenging as they can be gratifying, which is why we're always thankful for the hard works our employees put in. On the other hand, mental health is taken very seriously at Nordia all year long. We always encourage people to come forward and speak up whenever they're faced with a difficult situation. Did you know that 9 employees out of 10 would recommend Nordia as an employee to their friends and family? Nonetheless, we thank you for stopping by and working with us, and we wish you good luck with your future career plans.
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
24 novembre 2019
Même posteMême lieu
Customer Service Representative (Ancien employé) - Lindsay, ON
Not bad at the beginning, very stressful as you are in billing for bell. Customers yelling, solving issues, etc... Multiple different roles, tech support, billing, sales. Need to be computer savvy
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  1. Great people to work with