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Nordia
3,2 étoile(s) sur 5.
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Nordia

Avis d'employé sur Nordia
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise

fun place with baby foot table

I worked at Nordia full-time (Less than a year) Pros Friendly environment, nice people, inbound calls only for customer service representatives, advancement Cons Not much support on the floor from the supervisors, the advancement is on the ''business level'', where you have to sell services and stuff to the customers, instead of creating service tickets as customer service representative. Pay is low considering the work load. Unilingual agents have some respite between their calls, but bilingual agents are getting hammered with non-stop calls back-to-back. The ''advancement'' is kinda being forced on you, they don't let you chose if you want to stay as a Customer Service Representative or a Commercial Businnes Agent. It's fun at first, but after a short while, it gets very stressful.

Notes par catégorie

3,0Équilibre vie professionnelle / personnelle
5,0Salaire / avantages sociaux
5,0Sécurité de l'emploi / évolution de carrière
4,0Direction
3,0Culture d'entreprise
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Réponse officielle de Nordia

5 novembre 2018
Thank you for taking the time to share your perspective with us. Career opportunities and personal growth is important to us. This is why we continually look for ways to ensure that our employees have equal access to growth and development opportunities. As an example, the majority of our managers started their career as Nordia agents. We wish you the best of luck in your furture endeavours
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Avis similaires

Même poste
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise

Misleading

Constant changes with no regard for the job description you signed up for; with little to no help from management to address your concerns. However if you are lucky enough to be a hard worker despite the lack of support and random changes the company makes daily the commission is not bad

Points positifs

Commission

Points négatifs

Worker ant environment
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Réponse officielle de Nordia

30 avril 2021
Thank you for sharing your experience with us. We're sorry the tasks related to the job were not a reflection of what you were looking for in a career. We're also saddened to read that you've felt like you didn't receive any help from your managers. We foster a work environment where we want people to feel supported, encouraged and motivated. We wish you good luck with your future career plans and thank you for having been part of the Nordia family.
Même poste
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise

Managers are great, new higher management is not so great

Well..let me start by saying a lot of the people that work as agents and TMs are awesome people but...there were a lot of changes that happened recently with upper management and there is new upper management that hasn’t even taken 5 minutes to write a formal email introducing them self, I would like to assume when someone takes over a whole new site that they would take the 5 minutes it takes to write an email introducing themselves and saying a little bit about there work history with the company etc..but we got nothing other than huge negative changes to policies that affect the agents greatly! We were told from a previous amazing upper management before that if we ever felt like a number to approach them and the moral was great back than all in all I would have recommended Nordia at that time! I think a lot of co-workers probably feel the same way but with little to no communication at all from the new upper management it’s tough to voice opinions and I have personally never felt like more of an employee number on a stats sheet more than I have these past 2 months! Wish the old upper management could come back! Nordia handled Covid ok by offering to work at home but now it’s really tough to stay motivated especially with the direction of this new upper management!

Points positifs

Decent Pay-Benefits-great TMs and Co-Workers

Points négatifs

Upper management, low moral do to upper management
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Réponse officielle de Nordia

15 janvier 2021
Thank you for taking the time to share your experience with us. We're sorry you feel the way you do regarding your new management team. We know that 2020 has been an unprecedented and challenging year, with many changes and unforeseen events. We want to assure you that employees are always welcome to share their feedback and express their feelings despite certain changes. We make every effort to create a friendly, supportive and friendly work environment despite the distance. The last thing we want is for our employees to feel like numbers; it's not how we are, and we operate. We genuinely hope we can change your perception of us for the best. Please know that we take your feedback at heart, and we'll share your concerns with the appropriate resources. You can also contact your Operation Manager or Director at any time.
Même lieu
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise

Good company that treat their employees right

It is a good company to work for. But when it comes to growing in the company it seems that there are positions that come around where I would completely qualify and not receive even any acknowledgement that you applied for an internal position. Just seems like they have postings for new openings but nothing is being done with it . Feel trapped in my position. My only choice is to work on finding an new job outside of this place.

Points positifs

Nice people to work with .

Points négatifs

Unecessary drama, But in general most customers are very nice and respectable.
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Réponse officielle de Nordia

2 juin 2021
Thank you for your review. We're sorry you feel the way you do regarding career growth at Nordia, and we want to reassure you that there are many opportunities to grow. We still take good note of your comment regarding the internal transfers/recruitment processes, as we are constantly looking for ways to improve. We encourage you to keep an eye open on any position that would interest you and match your qualifications and wish you the best of luck with your career at Nordia.

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Note globale

3,2

D'après 564 avis
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125
4
140
3
139
2
69
1
91

Notes par catégorie

3,1Équilibre vie professionnelle / personnelle
3,4Salaire / avantages sociaux
3,0Sécurité de l'emploi / évolution de carrière
3,0Direction
3,1Culture d'entreprise

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