Avis d'employé sur Nordia
Excellent pay, excellent peers, excellent customers, not so excellent other things.
Heads up, this is a long one! If you're looking for a job that will test you, pay you generously and offer amazing medical benefits, look no further than Nordia. Offering some highly competitive wages in an era where customer service is paramount, Nordia is the happening spot if you breathe customer service. Your typical work day will involve speaking to customers in a contact center environment. Whether an inbound or an outbound call, your task is to provide exemplary customer service on behalf of different clients. Thinking on your feet is a must -- The calls will greatly vary in subject matter in length! In my position, management was a hit or miss situation. Most of the individuals that I reported to were quite personable and cared about their teams, whereas some leave much to be desired in terms of personality and honesty. Through interactions with other team managers in the center, I can say that Nordia has a mostly solid team of people to lead their employees to success. Unfortunately, when your success finds itself lacking, don't be surprised when they promise you things that they ultimately end up not delivering on. The performance management process that Nordia follows is acceptable, but they do not give you many options if you fall short of meeting expectations. Coincidentally, I found that meeting sales performance metrics was a challenge for me, even in ideal conditions. The most enjoyable part of the job was the people I got to work with. I would not be lying when I say that Nordia has some top notch agents. On some work days, I wasn't sure whether - plus...
Notes par catégorie
Équilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Great facilities, hot meals. hourly wages and benefits are generous, scheduling is flexible for part time/full time professionals as well as students, very culturally diverse.
Parking, honesty of certain people in management.
Réponse officielle de Nordia4 septembre 2020
Thank you for your honest review. We're glad you enjoyed working for Nordia even though your experience with some team leaders wasn't like you would've expected it. We want you to know that we strive to offer our employees the best work environment possible. We're taking note of your feedback and we wish you good luck for the future.
I would give my employer a two thumbs up all the way to the bank. Management is super chill and doesn't let the client control the business. Exactly how I would do it as a manager. I show up to work at my convenience because I will be late as much as I want. The calls are so crazy and I just get the customers off my phone. We don't listen to the client's rules simply because they don't know how to do anything properly. Some people here take the jobs way too seriously though and show up every single day. Usually the ops manager will get them out but lately I've put up with way too many of those crazies. They try to do everything by the book and simply don't fit our culture here. Please leave.
More job functions other than answering or making calls to customers should be available at Nordia Nanaimo. If there are more departments like Digital marketing, project management departments and more slots for logistics, staff can choose to further their careers while staying in the same company.
I've been working for Nordia for almost 3 years. My time with the company has been good, but I've quickly gone from wanting to grow within the company to wanting out and actively job searching. Feel free to read the rest for an honest review.Before I get to what's made me begin to actively search other employment, I want to at least share some of the perks to working for the company. The pay is very competitive with other top-notch contact centers. Their Moncton site is clean and modern, which has made coming into work a lot more pleasant. Bonuses are frequent and always paid on-time. Some of the managers are extremely devoted to your success and overall experience with the job. Nordia does employee appreciation initiatives quite frequently and will send out kudos from upper-management, which is nice. HR has been helpful in my few times spent having to need them.Now, here's where I'll try to be as specific (and yet general) when sharing my complaints with the company that have led me to wanting to leave. At the beginning of the pandemic, the company gave us all the option to work from home, which was definitely appreciated. However, no extra personal time off was given to employees to workaround obstacles like their kids' schools shutting down or just needing a mental health day. Nope, stuck at 5 days... during a pandemic. In my department, statistics are extremely important. In fact, I would say that stats to Nordia are everything. You're measured by groups of agents within your department. If your performance dips, you'll hear about it. If you're doing awesome, depending - plus...
Schedules, out-of-touch management, agents cheat the system without consequence