Avis d'employé sur Nordia
enjoyed my work very much
enjoyed working there very much. staff great to get along with and easy to approach if needed. If anyone interested in working there please apply you will not go wrong.
Notes par catégorie
Équilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Fun training process while staying thorough. Job stays fresh by providing new challenges daily with possibilities to advance further in the company. Great management team.
The management team as well as the extensive training, benefits, and pay were awesome. They make you feel like a little work family and it’s really nice. You can tell they try to keep employee morale up and actually care about you. Unfortunately the actual job is just horrible. I’ve never been so stressed and anxious in my life to be honest. It’s just people yelling at you all day. And the hours aren’t great at all. You have to work all nights and weekends at first
I've been working for Nordia for almost 3 years. My time with the company has been good, but I've quickly gone from wanting to grow within the company to wanting out and actively job searching. Feel free to read the rest for an honest review.Before I get to what's made me begin to actively search other employment, I want to at least share some of the perks to working for the company. The pay is very competitive with other top-notch contact centers. Their Moncton site is clean and modern, which has made coming into work a lot more pleasant. Bonuses are frequent and always paid on-time. Some of the managers are extremely devoted to your success and overall experience with the job. Nordia does employee appreciation initiatives quite frequently and will send out kudos from upper-management, which is nice. HR has been helpful in my few times spent having to need them.Now, here's where I'll try to be as specific (and yet general) when sharing my complaints with the company that have led me to wanting to leave. At the beginning of the pandemic, the company gave us all the option to work from home, which was definitely appreciated. However, no extra personal time off was given to employees to workaround obstacles like their kids' schools shutting down or just needing a mental health day. Nope, stuck at 5 days... during a pandemic. In my department, statistics are extremely important. In fact, I would say that stats to Nordia are everything. You're measured by groups of agents within your department. If your performance dips, you'll hear about it. If you're doing awesome, depending - plus...
Schedules, out-of-touch management, agents cheat the system without consequence
Réponse officielle de Nordia8 mars 2021
Thank you for taking the time to share your review with us. We're glad you're enjoying some of the perks of working at Nordia; we genuinely want to provide our employees with the best working conditions and benefits possible. However, we're quite saddened to read about your experience as it is far from the environment we strive to offer to our employees. We know that customer service jobs, especially those in a call centre environment, can be challenging when it comes to scheduling. We have to be there when clients need assistance. Regarding your other concerns and cheating allegations, be assured that we take them very seriously, and we'll pass them along. Also, we want you to know that you can always voice your concerns by speaking or writing to your management team.We truly hope your perception of certain aspects of Nordia will change for the best, and we thank you for your hard work and dedication.