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Nordia
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5,0
Équilibre vie professionnelle/personnelle
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Worked at Nordia for a year. Loved the company. Pay is awesome (way above min wage). Would work at Nordia anytime again. Great management as well. Paid vacation. They have raffles almost every week. I've seen some agents win XBOX One consoles, gift cards etc.
Points positifs
Everything is a PRO at Nordia
Points négatifs
NONE
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Réponse officielle de Nordia
6 mars 2019
Thank you for taking a moment to share your experience! We are happy to hear that you appreciate our efforts to provide a rewarding and supportive work environment and the best compensation in the industry.
1,0
Équilibre vie professionnelle/personnelle
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If you think you're friends with someone, think again. You'll get thrown under the bus to save face faster than a twinkie gone at a weight watchers meeting. Also a fitting analogy for this place. Silly childish motivating tactics to increase positivity didn't detract, but were disheartening to those of us with a few more brain cells hoping for actual incentives to make us care. The few we haswere taekn away evntually.
Points positifs
It's in a convenient location
Points négatifs
Brown nosing managers schemed and got rid of the few honest and nice trainers, managers, and employees who didn't waste their time with drama.
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3,0
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Honestly out of all the other call centers they are the most flexible. Competitive pay. However it is still a call center. You're still a number. Things still come down from the top. You still work for a major client. There is little room to grow in the company. If you need a pay cheque then it's okay.
Points positifs
Free lunches sometimes and a cafeteria.
Points négatifs
Repetitive and mentally exhausting.
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4,0
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Ce travail m'a fait entrer dans le domaine de la service a la clientèle
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3,0
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Training is intense for several weeks. The rules are defined and strict. Fast pace environment and driven. Pay rate is competitive however union fees and benefits eat at your income. Not worth it in the end because your net income barely covers necessities after all the deductions. Plus the bus routes are not compatible with your shifts. Bus stop at 15min walk
Points positifs
Friendly environment
Points négatifs
Too many deductions on bi-weekly pay
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1,0
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Je suis du genre à aimer les rush. Mais un rush de 8h de temps avec des appels sans arrêt, des clients méchants et des boss qui collent au derrière pour que tu rentre dans les critères de performance, ce n'est pas un lieu de travail sain. En plus d'avoir gravit les échelons et en étant plus formée, je n'ai eu aucune augmentation de salaire ni aucune reconnaissance. Même pendant que j'étais en formation, ils ont passé mon tour pour la sélection des vacances en disant que je n'étais pas disponible lors du 15 minutes qui nous était alloué.... Alors que j'étais dans le centre.... On nous donne des avertissements écrits pour avoir oublié une phrase. Vers la fin j'avais des attaques d panique constamment.
Points positifs
J'avais une job
Points négatifs
Je ne recommanderais même pas la job à mon ennemi
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4,0
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C'est une bonne entreprise pour faire ton expérience
Points positifs
Bon salaire
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3,0
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I don’t recommend them as this job(along with most call centres) are stats driven. I found it very stressful. I really don’t know what else to say but don’t do
Points positifs
They had some contests
Points négatifs
Not having capable tms or floor support
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1,0
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Where do I begin? The Toronto office has two processes, namely BRS and MTS. Both the sides are plagued with the same bootlicker syndrome. If you keep your boss happy by licking the boots, you get promoted, no matter how bad you are at your job. People with more experience and a better education are sitting there taking calls and fresh college graduates are preferred for team manager positions where they start sexually harassing more than half of the female population around them. The management doesn't care if you live or die they just want their numbers. You don't get the shifts you want unless you are a 'senior'. You are hired as a 'Sales Rep' with a promise of 'incentives' but you end up being a customer care rep who only gets yelled at by angry customers while a select few, favourites, get all the sales calls.

A few of the team managers are chronic womanizers in the MTS side.
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4,0
Équilibre vie professionnelle/personnelle
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Culture d'entreprise
Conseiller les clients
Offrir des solutions de rétention

Proposer les surclassements
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3,0
Équilibre vie professionnelle/personnelle
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If all of their tools work you are fine, but if the tools fail you are on your own. Management is very pushy. For a call centre it is one of the better ones, but still thrives on negativity. Schedules are created and changed often, even if you want to keep the same days off and forget about consistency in start times. They give you your stats rating and you are right on the floor, in the area of your coworker who can hear and know what is going on and they compare you to them, as well. Depression is common or anger, so if you don’t have a tough skin, you are in trouble.
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3,0
Équilibre vie professionnelle/personnelle
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it used to be a good company because everything was simple, but there is a lot of changes lately which added more pressure to the employes. They mostly care about what their contractors require instead of taking care of their employes.
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Réponse officielle de Nordia
17 juin 2020
Thank you for taking a moment to share your experience with us; we take your comments to heart. We are sorry that you feel this way, because the happiness and well-being of our employee at work is our priority. Please remember that you can always share your concerns with your manager. We hope that you will soon regain the satisfaction of being part of the #NordiaMontreal family.
2,0
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They dont take mental health seriously and are very buisness focused not customer or employee focused. Good pay and bennefits if you stay a top agent otherwise its high stress low reward.
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Réponse officielle de Nordia
9 juin 2020
Thank you for taking a moment to share your experience with us. We're very saddened about what you've expressed as it doesn't reflect the values of Nordia. We take mental health and the overall well being of our employees at heart. We're sorry your experience wasn't as you expected, and we wish you the best in the future.
1,0
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The company hire fires. Meaning that you get 2 months of work Nordia fires you for not following their guidelines just before benefits. This makes for a very low standard as they do not value employees, and the company after training puts you on the phones with out proper training.
Points positifs
There was heated parking.
Points négatifs
Short life span.
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Réponse officielle de Nordia
9 juin 2020
Thank you for taking the time to share your feedback with us. We're sorry and shocked to hear about your experience as it doesn't reflect the culture at Nordia. We're recommended to friends and family by 8 out of 10 of our employees, and we wish you would've had a better experience with us. Best of luck!
4,0
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Overall a good place to work. Salary is alright, but you can make good money on commission, if you put the work into it. Benefit packages are great for dental, vision, health. RRSP also available.
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Réponse officielle de Nordia
24 avril 2020
Wow! Thank you so much for the great review of our company and amazing perks! It's really appreciated :) Keep up the good work! #NordiaFamily
3,0
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Rien de plus , peu payé et ambiance froide, beaucoup de suivi et d’écoute. Pour une travail sur peu payé
Points positifs
Aucun
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Réponse officielle de Nordia
24 avril 2020
Nous sommes désolés d'entendre cela. Chez Nordia, nous faisons tout notre possible pour offrir à nos employés un environnement de travail motivant. Nous vous souhaitons tout de même bonne chance pour la suite.
5,0
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nordia cest une belle compagnie que tu beneficie de tout
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Réponse officielle de Nordia
24 avril 2020
Merci pour votre beau commentaire! Merci d'avoir fait partie de la grande famille Nordia :)
4,0
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it was a pleasure to work with Nordia, I had a great time, all the supervisors and trainers were very helpful and friendly. the work was a little bit stressful but too much the one cannot handle.
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Réponse officielle de Nordia
8 avril 2020
Thank you for your review! We're happy that you had a great time working with us at Nordia :) We know that customer service can be challenging at times which is why we truly appreciate and thank you for your work. Best of luck for the future!
2,0
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Pay is not worth it. Only paid $11/hr for training then $13/hr once on the floor. I was only there for a couple months. Out of a training class of 11, only 3 made it to the floor (the rest quit). Training was rushed. Trainer took a lot of personal breaks while we read the material. Once on the floor, when asking support staff for assistance we were told to "read the process" instead of lending a helping hand. The support staff (team managers/leads) seemed annoyed when asking for help.
Points positifs
Casual dress
Points négatifs
Pay, support staff, hours, training
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Réponse officielle de Nordia
27 mars 2020
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience. At Nordia, we pride ourselves on our competitive wages and benefits. We also do our best so employees feel like they're part of the #Nordiafamily. Please know that your feedback about the training and management teams is taken at heart. Best of luck.
1,0
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If you want to watch the same 5 people be promoted laterally from department to department. If you want to be judged against your peers, and encouraged to do shady things to get ahead. If you enjoy labour laws being broken. If you want a mediocre pay that doesnt reflect the amount of work you do. If you like being told one thing then told the opposite in regards to policies. Then nordia is for you
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Réponse officielle de Nordia
27 mars 2020
Thank you for taking a moment to share your experience with us. The situation you describe is definitely not representative of our corporate culture. We're sorry you've had such a frustrating experience. We set a high standard for ourselves and your feedback can only help us get better. Regards, the Nordia team.
2,0
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The job is decent, and has good pay. The actual job is fun, the building is nice enough, and your coworkers are friendly Canadians.
But you are being paid to ignore open abuse.


Management, which is almost all female, is corrupt enough to be in trouble with the law. And that's a problem when multiple people have report abuse against women at this location, at least to me. In outbound, unless you are a workaholic with miles of tolerance generally the most offensive, ruthless and abusive people get praised while anybody who's not full of hate will be automatically moved away from everybody else and shamed for costing the boss her sales.


That might be because outbound is both competitive and talkative and therefor reflective of the establishment's overall inability to prevent violence and promote cooperation.


Management also will also withhold their responsibilities at critical moments while spinning stories to you to try to make sure you're homeless by the time you're fired for being honest about the environment. It's sad that they truly do not care about the welfare of their employees because we share a city with these people as well. This is the dream job of a repeated sexoffender... There have been jokes made on this topic for as long as office jobs have exist.
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Réponse officielle de Nordia
27 mars 2020
Thank you for taking a moment to express yourself with us. Please know that we take any harassment issue very seriously and we will share your comment with the HR team. We want to remind you that Nordia's employees have several tools at their disposal if they experience a problematic situation. Good luck in the future.
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