Nordia a sélectionné cet élément comme avis représentatif
INBOUND AGENT (SUPERVISOR POSITION) (Ancien employé) – Nanaimo, BC – 11 janvier 2019
Worked at Nordia for a year. Loved the company. Pay is awesome (way above min wage). Would work at Nordia anytime again. Great management as well. Paid vacation. They have raffles almost every week. I've seen some agents win XBOX One consoles, gift cards etc.
Thank you for taking a moment to share your experience! We are happy to hear that you appreciate our efforts to provide a rewarding and supportive work environment and the best compensation in the industry.
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Fast paced and demanding: New Location at Waterloo
Customer Service Agent (Ancien employé) – Waterloo, ON – 21 octobre 2019
Provision and Order entry for Bell Canada Clients and Sales Agents via Telephone and Computer. Very complex Order Package and a somewhat adversarial order completion system between the operators and the sales agents. Very helpful management and culture. Colleagues again made the difference in working here making it a very interesting place to work.
Level 1 Mobility Tech Support (Ancien employé) – Peterborough, ON – 16 octobre 2019
Comparable to a Canadian sweat shop Advertised as “flexible hours” but after 6 months still did not get 1 day off requested or schedule change . Have to fight to go to part time Clients are horrible and abusive You are truly just a number to this company
CSR - Customer Service Representative (Ancien employé) – Saint John, NB – 15 octobre 2019
I felt we were set up for failure which is a shame considering I loved it there. So many things had they been listened to would have made a world of difference for me and probably others. I would still be there if things had been better handled.
Client Care Representative (Ancien employé) – Kitchener, ON – 12 octobre 2019
The management team as well as the extensive training, benefits, and pay were awesome. They make you feel like a little work family and it’s really nice. You can tell they try to keep employee morale up and actually care about you. Unfortunately the actual job is just horrible. I’ve never been so stressed and anxious in my life to be honest. It’s just people yelling at you all day. And the hours aren’t great at all. You have to work all nights and weekends at first
Overall was a great place to work. Really in depth training. Always new goals to strive for!
Tier 3 floor supervisor/customer service rep (Ancien employé) – Nanaimo, BC – 28 septembre 2019
I loved the job. Always new things to strive for. The pay was good and the bonuses made the pay even better. There was always help if you needed it. I worked there over two years and would recommend this employment opportunity to others. I was able to advance with hard work and always striving to give my all!
CSR - Customer Service Representative (Ancien employé) – Lindsay, ON – 28 septembre 2019
Don't keep promises. Play favorites. Lack of training & then the employee is blamed. Different expectations for different people doing the same job. Don't believe them when they tell you that you can make incredible bonuses. They have many different ways to claw bonuses back, from a slew of different metrics (# of seconds on phone, # of calls transferred, types of products sold)
Sales Manager (Employé actuel) – Orillia, ON – 23 septembre 2019
Nordia Orillia would never compare to the previous customer service company that occupied the building. You really need to understand how the dynamics work. Management does not go by performance on the phones but rather instead through what she calls "Preferred Agents". It's an unofficial term the client isn't aware of or corporate. Preferred agents will bully other agents, receive modified schedules, more on the job assistance, and extended amounts of time to turnaround poor performances. Management will also ignore unethical behaviour in order to compete with other Nordia sites.
Sales Associate (Employé actuel) – Orillia, ON – 16 septembre 2019
I gave my job a first star because it has first star class. it's a sweet place to be since coming here after high school. I am a seen girl. That's right, its our lunch table that gets seen. come work here and maybe you get to sit with us.
BELL MOBILITY TECHNICAL SUPPORT (Ancien employé) – Peterborough, ON – 9 septembre 2019
Decent pay but dear God... seniority of hours is based on how long you've been with the company. Management needs some overhaul. Maybe new blood to operate as it appears to be a "if we like you we keep you" place.
Canada Post Customer Service (Ancien employé) – Saint John, NB – 6 septembre 2019
There's no real consensus on job procedures, it turns into multiple managers bombarding agents with their flavor of the proper way to state information to the customer. The job is just an answering service for Canada Post where you make service tickets so Canada Post can eventually take action (or not) for the customer's problem or question.
There is no clear definition as to how Canada Post delivery agents should do their job (union). Working here only contributes to the problem that is blocking customers from being able to contact a company and achieve a resolution at that time.
Nordia as a company is a low grade employer where you receive a $5 gift card or a chocolate bar for doing a good job. The turnover rate is ridiculously high, and the only reason 80 percent of employees would recommend this job is because for entry level it pays more than minimum wage in an area where the job market is dismal.
Mobility Tech Support (Ancien employé) – Peterborough, ON – 5 septembre 2019
should be 0/5 Horrible experience. Upper management at this call center will drive you nuts. The HR department comes across as petty. The coworkers are the only decent part because they share the same frustration, but it comes from all angles at this place. Phone calls with customers should be the most stressful part, but trying to book time off or adjust your schedule surprisingly takes the lead.
They pay over minimum wage because they would have no employees if they didn't