Good pay, customers are difficult
Inbound Customer Service Representative (Employé actuel) – Nanaimo, BC – 24 juillet 2019
Norida itself as an employer is actually quite good, it's the work environment and the customer base that makes this work difficult.
Benefits for employees after 6 months is great, something you don't get with other smaller jobs.
The pay is really great compared to the minimum wage, and bonus can be earned based on how well you do, so your paycheck is somewhat up to you. That being said, I find something within me had to break to stay there beyond a year. I often have to turn off my personal feelings and just do what's best for the company and pretend.
The people I work with though truly are my newfound family and I've made some great friends while working here. This has been a perk for working here, but the work is tricky and the customers are difficult.
Scheduling is one of those things that I've managed to somehow get the regular schedule I want. It does fluctuate here and there but I usually have a steady schedule which is nice. I find if my schedule is a little different somewhere, usually majority schedules are a little different too.
For some, it works, and it really turns into a career but it does not work for everyone and the company knows that, so it's easy for them to get new people in. The turn over is high but give it a try, it might be what you're looking for.