Nordia - Avis

Une société qui se respecte et une formation importante surtout pour les nouveaux arrivants au Canada , une formation payante avec le minimum mais ça aide pour avoir une expérience canadienne

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Réponse officielle de Nordia

15 septembre 2023

Nous sommes ravis de savoir que vous avez eu une excellente expérience avec notre entreprise. Notre engagement envers la formation des nouveaux arrivants au Canada est au cœur de notre culture d'entreprise. Nous comprenons l'importance de l'acquisition d'une expérience canadienne, et c'est pourquoi nous investissons dans des formations pour aider nos employés à réussir dans leur nouvelle vie professionnelle ici. Votre satisfaction et votre réussite sont notre priorité. Merci de partager votre expérience positive.

The only reason this company is still standing is because of it's deep pockets from screwing over customers

Agent (Employé actuel) - Remote - 28 novembre 2023

Nordia is a subcontractor for Bell. Bell hires them in order to create a loophole so they don't have to pay their employees & taxes as much. It's a real *hit company run by people who lack the motivation to find anything better. They treat their workers like they treat their customers. Zero fs given.

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Informations sur Nordia

Sur la base de 223 réponses au sondage

Points forts

Capacité à atteindre des objectifs personnels
Sentiment d'appréciation personnelle
Environnement favorable

Points à améliorer

Sentiment de bonheur au travail
Sentiment d'appartenance
Satisfaction globale

Good pay

Retention Agent (Employé actuel) - North York, ON - 27 novembre 2023

Better pay then other call centres, internal hiring and promotions too, managers are co operative. Good bonus, the schedule can be all over the place.

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Fun place to work

Customer Service Representative (Ancien employé) - CSR - 15 novembre 2023

What is the best part of working at the company?Great place to work. Most staff are awesome!!What is the most stressful part about working at the company?Angry clients but understand, inflation increasing!!

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stressful call center

Loyalty and Retention Specialist (Employé actuel) - Nanaimo, BC - 2 novembre 2023

very busy high stress level benefits good pay is not bad work from home is great benefits are good not much else to say not much support good hours

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Notez une entreprise où vous avez travaillé récemment

Partagez votre expérience pour aider d'autres utilisateurs.

Best place to work!

Workforce Analyst (Employé actuel) - Saint John, NB - 2 novembre 2023

Lots of support, lots of advancement opportunities. The people culture is definitely something enjoyable! The only caveat is with the closure of the local office, seeing more company faced outings/activities would be awesome! I miss that in person experience.

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HR

Service à la clientèle (Ancien employé) - Moncton, NB - 26 octobre 2023

Faible politique RH, n'est pas a l'écoute, a mon retour de congé de maternité on remplace mon shift de jour a un shift de nuit et m'oblige a passer au part time !

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stressfull workplace

Agent de service à la clientèle (Ancien employé) - Laval, QC - 24 octobre 2023

You will start your day and you're already in an hurry. You will have a queue of customer already ready and you will be alone to answer them for the first 3 hours of your shift. You will try your best to go as fast as possible cause it's what nordia ask for. for that you need to close a chat in 3 minutes for something that need 15 minutes. You will end you shift exausted and angry cause you will pass your days being yeld at by customer and TM.

Points positifs

work from home

Points négatifs

a lot of stress, TM are not always nice to you, customer are really not nice and that's hard with time to handle.

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Éviter

Agent de vente (Ancien employé) - Laval, QC - 16 octobre 2023

Une étoile c'est beaucoup pour cet entreprise. Ne jamais travailler pour cet entreprise. Ils sont des voleurs, ils te paient meme pas les jours fériés complets, ils vont te changer de compagnie pour les appels et après ils vont te mettre dehors en disant que tu est pas performante. Beaucoup de stress, les superviseurs et les dirigeants ont double morale. Ils vont baisser ton salaire. Les outils ne fonctionnent jamais et tu feras jamais tes heures completes.

Points positifs

Aucun point positif

Points négatifs

Tout est négatif avec cet entreprise

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Not made for a career

S2S (Ancien employé) - Saint John, NB - 12 octobre 2023

They have you running the complaint line which is people calling to complain that the bill is too high with price increases and then they expect you to sell them a basically obsolete product , when you cant your stats suffer

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Réponse officielle de Nordia

18 octobre 2023

Thank you for taking the time to leave a review. We appreciate your honest feedback. We understand that customer service isn't for everyone and can be challenging, but it can also be extremely rewarding. We wish you the best in your future career.

Emplois et carrières chez Nordia

Voir d'autres offres

Work from home - Digital Customer Experience Team Representative

Moncton, NB

il y a 12 jours

Travail de la maison - Représentant - Équipe de l'expérience client numérique

Montréal, QC

il y a 12 jours

work from home - Digital Customer Experience Team Representative

Dolbeau, QC

il y a 2 jours

Travail de la maison - Représentant - Équipe de l'expérience client numérique

Irishtown, NB

il y a 11 jours

Travail de la maison - Représentant - Équipe de l'expérience client numérique

Moncton, NB

il y a 12 jours

Awful Management

Sales Representative (Ancien employé) - North York, ON - 10 octobre 2023

Worst place to work in Canada. Low wages. and stressfull. Get yelled at by customers, managers, team leads everyday. They only care about "talk time".

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Réponse officielle de Nordia

18 octobre 2023

We're sorry to hear about your negative experience and take your feedback seriously. We know that customer service jobs can be stressful, especially when having to handle difficult calls. We provide our employees with a free Employee Assistance Program to help them face any difficulties, such as stress. Did you know that we offer among the most competitive compensation plans in the industry? Thank you for sharing your thoughts with us.

Salary is good, but that's it.

911 operator (Ancien employé) - Moncton, NB - 10 octobre 2023

If you are looking for work-life balance, this place is not it. Never seen a call center that does not offer Shift Bids. You will never be able to get a regular shift, period. Your schedule will change every 2 weeks so you basically need to be available for them from morning to midnight. Oh and forget your weekend off, never gonna happen.They give you awful shifts and then if you call in sick you are not eligible for your bonus.Even if it a day off for funerals, you loose your bonus. The health insurance that they offer dont even do direct billing.The salary is really the only good thing about them. And here they are wondering why employees are leaving. Look at other call centers and create shift bids, if you want people to do 3 to midnight shifts put more of those in the shift bids. People has kids, wifes and hobbies, having a fixes schedule even if its just for 6 months until the next bid, is better than what you are offering rn. Recruitment is not the problem. The shifts are.

Points positifs

Salary

Points négatifs

Shifts, insurance, no work-life balance, bonus, management

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Réponse officielle de Nordia

18 octobre 2023

Thank you for sharing your candid feedback about your experience. We appreciate your honesty. We understand that customer service roles come with unique challenges, including fluctuating schedules. We realize that this aspect of the job may not be ideal for everyone. However, we'd like to highlight that our employees access more stable and preferable schedule options as they gain more tenure. We're also excited to share that we've recently launched a shift trade platform, and we're confident that this will be a valuable addition to our employees. Thank you once again for sharing your thoughts with us. We wish you the very best in your future career endeavors.

Fun workplace

IT Technician (Employé actuel) - Toronto, ON - 6 octobre 2023

Great place to start out your career and learn different skills. Excellent work environment and very fun place to work. Overall company offers great work culture.

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Réponse officielle de Nordia

18 octobre 2023

We appreciate the great feedback! We strive to be the best place to work in Canada, and it always makes us happy to hear that our people enjoy their time with us. Thank you for being part of our amazing team!

super équipe

Soutien technique (Ancien employé) - Québec City, QC - 4 octobre 2023

j'ai passé de très belles années la bas , j'ai du quitter du à des problèmes familiaux mais j'y retournerais sans hésiter car ils son très compréhensif

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Réponse officielle de Nordia

18 octobre 2023

Merci pour vos beaux commentaires! Nous sommes ravis de lire que vous avez eu une expérience positive et que vous avez apprécié votre temps au sein de notre équipe. Merci d'avoir partagé votre expérience; nous serions ravis de vous accueillir à nouveau parmi nous!

Alot of mixed reviews

CSR - Customer Service Representative (Employé actuel) - Moncton, NB - 30 septembre 2023

Interested to start working there to see what reviews are actually true . A call centre working from home can be different. You have to be in the right mind set and not let calls get to you. There will be rough calls. Sales are always pushed at any call center . It is a business Bell right now has some really good deals better then Rogers.

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Réponse officielle de Nordia

18 octobre 2023

Thank you for your perspective. You're absolutely right; working in a call center, especially from home, can be a unique experience, and our people are loving it! We wish you all the success you deserve with us!

Ok

Technical Support Representative (Ancien employé) - Remote - 23 septembre 2023

Ok Ok Job only good enough to pay your bills, nothing special. long term employees are not appreciated at all. Management is a joke here and full of hypocrisy.

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Réponse officielle de Nordia

18 octobre 2023

We appreciate your honest feedback and are genuinely sorry to hear that you didn't feel valued while working with us. Your job is meant to be more than just paying the bills, and we strive to create a positive and rewarding environment for all employees. Thank you for sharing your thoughts with us, and best of luck in your future career.

A place to develop skills

Team Manager (Employé actuel) - Toronto, ON - 23 septembre 2023

Great people, leadership styles can vary. High workload at times, base salary on the lower end but great performance bonuses. Virtual environment is great for work-life balance. Excellent place to get started in your career exposing you to real life business challenges.

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Réponse officielle de Nordia

18 octobre 2023

Thank you for your insightful review. We're pleased you find our team members wonderful and our virtual work environment conducive to a good work-life balance. Did you know that we offer among the most competitive compensation plans in the industry? We're glad to be a part of your journey as you kick-start your career; thank you for being a part of our team!

Bell is weird.

Loyalty and Retention Specialist (Ancien employé) - Orillia, ON - 21 septembre 2023

I did loyalty work for nordia in the Bell branch. Bells new customer deals are better than the loyalty deals, so you end up competing with deals that bell themselves provide.

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Réponse officielle de Nordia

17 novembre 2023

Thank you for sharing your thoughts with us. We understand that the telecom industry can be complex and presents its own set of challenges. We appreciate your feedback and value your perspective. We also want to thank you for your contributions while working with us and wish you the best in your future career.

busy most of the time

Sales Rep (Employé actuel) - Work from Home - 19 septembre 2023

busy most of the time, a lot of calls, mostly transfers, then you have people who are upset sometimes for some reason, you are gona have to deal with that

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Réponse officielle de Nordia

18 octobre 2023

We appreciate your honest feedback. Working in a fast-paced customer service role can be challenging at times, with a high volume of calls and the occasional upset customer. That's why we appreciate all the hard work our people invest, day in and day out. If you ever feel the need for additional assistance or if you have suggestions for improving your experience, please don't hesitate to reach out to your HR partner. We're glad to have you as part of our team!

Le salaire est pas mal mais le shift est dure

Service à la clientèle (Ancien employé) - Moncton, NB - 7 septembre 2023

J'ai beaucoup apprécié la formation mais une fois on production le shift est vraiment difficile, le travail est vraiment stressant en revanche salaire est bon.

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Réponse officielle de Nordia

15 septembre 2023

Merci pour vos commentaires! Nous sommes heureux de lire que vous appréciez les conditions salariales que nous offrons. Il est vrai toutefois que les horaires dans un centre d'appel peuvent être contraignants, mais nous nous devons d'être disponibles en tout temps pour nos clients. Nous vous souhaitons bonne chance pour vos futurs projets.

It is Ok

Case Manager (Employé actuel) - Peterborough, ON - 7 septembre 2023

Been there 4 years as a case manager.Ok place to work. Paid trainings , wage and bonuses prices increase over time.However, their clients/contractors especially Bell MTS tends to push a lot of unfair policies on agents which they are forced to comply or get fired!

Points positifs

Good bonuses

Points négatifs

Dead end job

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Réponse officielle de Nordia

15 septembre 2023

Thank you for your feedback. We appreciate your dedication and commitment during your four years with us. We understand your concerns regarding our changing environment and invite you to share any specific concerns with your HR partner, as we value your input in making improvements. We also invite you to share your career development goals with your manager - there are plenty of exciting opportunities at Nordia. Thank you for all your hard work!