Nordia - Avis

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5,0
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Great company
INBOUND AGENT (SUPERVISOR POSITION) (Ancien employé) –  Nanaimo, BC11 janvier 2019
Worked at Nordia for a year. Loved the company. Pay is awesome (way above min wage). Would work at Nordia anytime again. Great management as well. Paid vacation. They have raffles almost every week. I've seen some agents win XBOX One consoles, gift cards etc.
Points positifs
Everything is a PRO at Nordia
Points négatifs
NONE
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5,0
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excellent morale and workplace productivity mixed with contests on top of monthly bonuses to add to your earning Mobility upward from within
Loyality -Rention Agent (Employé actuel) –  Peterborough, ON17 juin 2019
excellent morale and workplace productivity mixed with contests on top of monthly bonuses to add to your earning Mobility upward from within

From the management team to the worker in the next desk everyone had a great attitude and everyone strives to the their best and coaching by team managers were on the pros as well as room for improvement.

Easy going but professional atmosphere.
Points positifs
additional contests to add to earnings
Points négatifs
long hours when slow especially
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3,0
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Bad experience
Telecommunication Representative (Ancien employé) –  Peterborough, ON17 juin 2019
Worked at Nordia for over 2 years at the Peterborough location and let me tell you the company and management is saturated and toxic.

There is no room for promotions, you do not get regular raises, only based minimum wage increase past $1 to keep "competitive" when minimum wages goes up.

The inventive wages for the job are reachable, but at a cost of manipulating your stats for your job. This means you are rewarded more money by actually not doing you job. (being quick on the phone) . you are also heavily punished via your stats and incentive payout that are not under your control such as having to transfer to a department. you are then punished for that and effects your pay.

on top of that, management micro analyzes everything you do and only point out negatives, not what you have improved on.
Points positifs
pay, benefits
Points négatifs
all
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3,0
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Above average compensation, poor advancement prospects.
Sales Associate (Ancien employé) –  Saint John, NB4 juin 2019
Despite having an understanding staff and more than fair compensation, Nordia's policies regarding sick leave and vacation scheduling have deteriorated over the years. The primary advantage to working at Nordia is their bonus structure. When working in a lead role there is no additional incentive and it is extremely uncertain that the candidate will be advanced at all. Even after two years of lead time in some cases. This makes Nordia's culture overtly focused on bonus payouts rather than personal development. If you want to make money and gain experience in sales, this might be a good choice but beyond a couple years there's not much advantage to having tenure unless you feel like arguing about it.
Points positifs
Money
Points négatifs
Health care, stringent discipline in some cases.
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5,0
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Great Growth Experience
Customer Service Representative (Ancien employé) –  Kitchener, ON31 mai 2019
I learned a lot at Nordia and the environment was wonderful to work in. Great support from fellow co-workers and management was wonderful. Customer Experience is highest importance at Nordia and there are always little rewards.
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3,0
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Ok for a call centre
Tech Support Agent (Ancien employé) –  Peterborough, ON29 mai 2019
I worked for the tech support team in Peterborough, Ontario. The highlights of this job is definitely the management and the company culture. The management team is helpful, fun to work with and provides great support. They also have fun incentives like winning chocolate bars, free pizza days, etc. The downfalls of the job is that as much as the company does surface level things to make the company SEEM good (like free pizza days), overall if you have a real problem it's near impossible to get them to help you. The scheduling is supposed to be based on seniority but that doesn't mean that if you put in five years of work for them you will have a good schedule. Rather, it means that after years and years of working for them you will still not receive weekends off and possibly because of a scheduling error (which they will refuse to correct in all instances) you will end up working late evening/night shifts all the time, even after being employed by them for years. If you want an employer who puts the companies bottom line first, who cares more about money than their employees and does surface level things like providing free pizza to put a band-aid over top of their problems then this is the company for you! On top of this even if you provide them three, four, five or six months notice that you have a surgery, a dr's appointment, a family wedding to go to or anything else that may be important or even necessary for you to have the day off for they will REFUSE to give you the day off. They will tell you to send out six thousand emails first trying to trade the shift, they will  plus... tell you to change your schedule preferences to attempt to get the day off (which will mess up your schedule for months by doing so) and then when you still can't get the day off after countless effort being made they will tell you to use one of your provincial sick days or go over your sick days and receive a disciplinary meeting for doing so (even though you gave the company months notice to help you and any other employer would just give you the day off). Again, this is even WITH providing a doctors note. I have worked for several employers, as well as other call centres and without a doubt this is the hardest one to work with regarding days off or scheduling changes. Most employers are reasonable and so long as you give x amount of notice you are guaranteed the day you need off. This is not and will likely never be the case here. So if you are the type of person that lives to work, doesn't have a family, has no medical appointments, no prior commitments, etc. then this job is for you! If you want a reasonable employer with ethics and morals who will accommodate their employees then find someone else! I also think it should be noted again that this company seems to do very bottom line basic things to put a band-aid cover up on the companies issues but never actually addresses the real problems that stem from the top of the company and the relationship between Nordia and Bell (their client). They will give you all the free food in the world, they will let you play on your phone at work, but they won't fix their scheduling, they won't fix the tools you need for your job (which are nearly always broken) and they won't actually do anything to improve the company. The only thing they care about is Bell lining their pockets and keeping their client (Bell) happy. Bell has a #bellletstalk campaign but don't let that fool you. They do not care about their employees or their mental health and if you try to get help from them you will end up no further than you were when you started.  moins
Points positifs
free food, good managers
Points négatifs
bad schedules, no ethics, no morale, no flexibility, broken tools.
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5,0
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Très bon employeur
Conseillère en ventes (Employé actuel) –  Montréal, QC23 mai 2019
Nordia est un bon employeur. Le salaire est compétitif, les avantages sociaux sont très avantageuse quand on a une famille car elle est complète.
Points positifs
Avantages sociaux
Points négatifs
Pas assez d'opportunités d'emploi lorsqu'on est pas complètement bilingue
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5,0
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Handling diverse customers
Customer Service Representative (Loyalty Inbound) (Ancien employé) –  Kitchener, ON9 mai 2019
Working at Nordia was a very good experience. The scheduling was always a problem because there was no flexibility from the management in schedules and work timing was always no ideal. No chances of growth not because of any politics but there was no space to penetrate. The wages were decent and some opportunity for overtime who wants to make some extra money. Good incentives if the performance is above average. No stress from the management but sometimes a lot of stress from customers.
Points positifs
Stressful, no work life balance
Points négatifs
Good incentive, no pressure from management
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3,0
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Agréable milieu de travail
Customer service representative (Ancien employé) –  Moncton, NB8 mai 2019
Milieu de travail jovial et rigoureux en meme temps
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5,0
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Exciting position with great co workers for all
Sales (Ancien employé) –  Orillia, ON6 mai 2019
Hie everyone -

I worked as a Sales Agent for 2.5 years at this location.

There are many positive aspects of this job and work place.

The pay is better than any other call center in Canada.

It's a lot of fun and you do meet a variety of humans and most will
become life long friends.

Manager will give out old Halloween candy for prize and trust me, the only person who was complaining was my dentist.

You make thousands of dollars in bonuses working at Nordia.

The atmosphere is also very entertaining for there is a TV with sports on almost all the time and everywhere.

Games room for those who like to play.

This place is a must, if you need a job and want stacks of cash.

Don't forget to pay your taxes.
Points positifs
Mo money, less problems after work
Points négatifs
I quit too early
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5,0
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L'environnement de travail est agréables
Service à la clientèle (Ancien employé) –  Montréal, QC6 mai 2019
L'expérience était agréables les chefs équipes les superviseurs l'environnment et les activité
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1,0
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Terrible management
Loyalty Customer Services Representative at HHLT (Ancien employé) –  Nanaimo, BC4 mai 2019
The job is mentally draining with back to back calls and extremely poor and racist management. They literally think of them selves as gods but turn the alphabets around and you’ll know who they truly are. They’re not supportive and don’t give two fs about you. Have no soul as they’ve been doing the same thing for 10+ and eventually got all the life out of them so now they want to bring the life out of their employees.
Points positifs
Co-workers
Points négatifs
Management
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5,0
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Amazing Place to Work
Data Entry/ Order Desk Agent (Ancien employé) –  Waterloo, ON3 mai 2019
I was only there for a year, but it was honestly the best place. I loved going to work and being around the people there. The environment is so welcoming and everyone is always looking out for one another, whether thats from co-workers or managers.
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1,0
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Horrible place to work
Household loyalty agent (Ancien employé) –  Nanaimo, BC3 mai 2019
Run like your hair is on fire!!! This is the most horrible job I’ve ever had....$25 an hour?! Total bull!!! Terrible pressure from management to work for a company that rips off their customers....do yourself a favour and seek employment elsewhere!
Points positifs
None
Points négatifs
Extremely stressful
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2,0
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Rigged competition / favoritism
Salesperson (Ancien employé) –  Orillia, ON30 avril 2019
Be careful working in the sales department.

All other departments are definitely a better option.

This department is not very profession and here is why:

1. The competition is rigged for employees that cut corners and rush their sales so customers activate services more.

2. The environment is toxic and everyone believes they run and own this company and walk around the site as if they do.

3. Female employees will intimidate male co workers into paying them cash on the side if they are top sales. Our site is bad for this.

Turn away or apply to other departments, the people are great there and compensation is way better.
Points positifs
Variety of departments
Points négatifs
Co Workers
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Réponse officielle de Nordia
14 mai 2019

We are sorry that your experience at Nordia is not a positive one and we take your comment seriously. Working in customer service can be challenging at times and is not the right fit for everyone.

To be fair however, we feel that your review is not representative of Nordia's culture and values. We work hard to provide all our employees with an environment where they feel respected, supported and that their contributions are valued. All this with a clear goal deliver consistent, exceptional customer service, day after day.

4,0
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Travail dur, mais un bel environnement
Représentante service à la clientèle (Ancien employé) –  Jonquière, QC29 avril 2019
Le travail chez Nordia était dur, car c'est pas tous les gens qui sont gentil avec les gens au téléphone.

En contre partie, l'environnement est cool et décontracté, l'entreprise essaie beaucoup de truc pour essayer de motiver ses employé! Il y a beaucoup de liberté aussi, mais tant que le travail est bien fait.
Points positifs
Environnement, lieu
Points négatifs
les clients
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Réponse officielle de Nordia
14 mai 2019

Merci d'avoir pris un moment de nous écrire - c'est réellementr apprécié Bonne continuité!

4,0
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co-workers
Bilingual Operator (Ancien employé) –  Corunna, ON28 avril 2019
my co-workers were the best. management was helpful and kind. The hardest part of the job was the time limit in helping clients find the proper # for whom they wished to contact.
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Réponse officielle de Nordia
14 mai 2019

Thank you for sharing your work experience with us - it's really appreciated and helpful.

1,0
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this place has great potential
Sales Representative (DMC) (Employé actuel) –  Orillia, ON20 avril 2019
Been working here for a bit now and felt like it was best to write a review. management wants us to hype up our site to bring more attention. I feel like it's best to be honest instead of making up stories for our operations manager.

This place is a good place to work. Great pay and systems to work with. It could be better though.

First, we go through a good training class but when you get into the production and take live calls, the people that do the best, cheat or find a way to cut corners in order to make more money. Sometimes they cheat the client and sometimes the customer. nobody ever does their job properly and gets paid to do so.

this is not a sales job, it's just more or a take calls and place order kind of deal. More like a drive through. The only skills people get is to speed up the sales call to confuse customers. There really isn't much of a sales component like there used to be here.

A fellow co worker had to leave this job because he wouldn't give another female co worker money. I feel like this was a waste of an opportunity to have a skilled worker or even a team lead at this point.

The culture of this place used to live with music, incentives for everyone and even good people that actually followed orders. It seems like employees call the shots, not the managers or even the client anymore.

Hope this helps improve our site and make this place a better working environment that attracts sales people not people who know how to get away with stuff.
Points positifs
Money
Points négatifs
Management
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Réponse officielle de Nordia
14 mai 2019

Thank you for taking the time to write to us - comments are always useful to help us improve. We take your comments very seriously, but to be honest, we feel that some of the elements you describe are far from our culture, our values and our employees' experience. Providing excellent customer service to our customers is a top priority and we do everything we can to support, encourage, reward and develop our people. That's one reason why we have an excellent employee recommendation rate and are among the Most Admired Corporate Cultures in Canada according to Waterstone Human Capital.We hope you can also discuss your concerns with your management or HR team - our employees' satisfaction is essential to us.

5,0
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Not Your Typical Call Centre!!!
Team Manager (Employé actuel) –  Peterborough, ON18 avril 2019
The environment in the office is not like any other call center I've worked at. There is an atmosphere of support and appreciation for agents and leadership. The work/life balance they brag about is real, this bunch actually care. Benefits after 6 months, wages above minimum and the chance for bonuses every month just for doing your job. Opportunities for Advancement, absolutely, and if you aren't ready yet than the leadership team works with you to get you there! From the experience of other call centers many people think they are an in the meantime position, definitely come with a different attitude to Nordia and be looking for more, whether its wages, benefits, an incredible EAP program, sporting and social groups, work/life balance and 100% advancement opportunities. I've gone from a job to a career with Nordia in less than 3 years!!
Points positifs
Excellent wages plus Bonuses
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Réponse officielle de Nordia
14 mai 2019

Thanks for writing this awesome review! Our employees' endorsement means a lot!

4,0
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Great place to work
Mobile Tech Support (Ancien employé) –  Peterborough, ON18 avril 2019
Nordia was my first call centre job and one of the few jobs I'm genuinely sad to be leaving The training was super detailed so you feel very prepared by the time you reach the phones.

The best part of the job is defiantly the management team and overall company culture. It's clear they try their hardest to keep the morale as high as possible with regular outside of work events, prizes for employees based on attendance, etc.

The actual job is much easier than expected, they have very clear and set out instructions on what to do on each call and as long as you follow them your job is done.

Major Pros:
-Great coworkers
-Management team including the Site CEO are very involved and quick to help

Cons:
-Scheduling is based on seniority meaning the longer you've been at the company the
-Working in a call centre can be monotonous and frustrating
Points positifs
Great management team, Good workplace culture
Points négatifs
Scheduling is based on seniority
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Réponse officielle de Nordia
14 mai 2019

Thank you for your great comment! We put a lot of energy into creating a great work environment and providing our employees with the best possible training and support team there is. We are glad that you appreciated it! Best of luck

5,0
Equilibre vie professionnelle / personnelle
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Friendly and multicultural
Associate Trainer (Employé actuel) –  Nanaimo, BC16 avril 2019
People friendly environment, Opportunity to grow within organization through the tier program. Very competitive salary and bonus. Employee development and extensive training before going to the production floor and further training on the job. Multicultural. Agent support on and off work. The management team are amazing because they are show concern when an agent need support.
Points négatifs
Production floor need to expand if possible, to accommodate more agents as more and more people are showing interest to join Nordia.
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Réponse officielle de Nordia
14 mai 2019

Wow! Thank you for this awesome review! We strive to be the best place to work in Canada so it always gratifying to hear about experiences like yours. :)

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