If all of their tools work you are fine, but if the tools fail you are on your own. Management is very pushy. For a call centre it is one of the better ones, but still thrives on negativity. Schedules are created and changed often, even if you want to keep the same days off and forget about consistency in start times. They give you your stats rating and you are right on the floor, in the area of your coworker who can hear and know what is going on and they compare you to them, as well. Depression is common or anger, so if you don’t have a tough skin, you are in trouble.
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