Representing corporations who contracted their customer service to Nordia, so that they didn't have to be responsible for the underhanded tactics needed to grow their market share. When society says "hey corporation, why are you engaging in shady tactics" the corporation can just say "oh that's not us, those actions do not represent the values of our organization." Limiting liability. When you realize that you are no different than the customer who calls you everyday, it makes it hard to square up your morals with the fact that you are aiding a ruthless corporation's hunger to increase profits by any means necessary.
Increased call volume and mandatory overtime with little respect for personal appointments or family care.