Supportive, fast paced, flexible, organized,
Administrative Customer Service Supervisor (Ancien employé) – Toronto, ON – 9 décembre 2017
A typical work day was dealing with Customer service supervision, handling complaints from home owners, training new staff, making making sure call escalation protocols were adhered to when dealing with emergency client calls, handling billing issues, opening, closing accounts, tracking client accounts, handled accuracy of cross checking reference regarding data entry, scheduled staff breaks, monitored client files to make sure information on file was accurate, updated and correct, Conducted meetings, with staff and upper management to meet fast paced demands of Contractor installations, and Sales team performances. handled cold calling, out going/incoming calls.
I learned to make sure Customer service staff adhered to treating elderly clients respectfully, and following up on client information, by staff members was an essential part of the business running effectively.
Management was very approachable, and listened to any concerns at hand.
Work place culture was dependable, fast paced, and flexible.
The hardest part of the job was scheduling breaks, at times when staff called out last minute.
The most enjoyable part of the job, was being a team player, communicating with clients, staff and management, and being driven in a fast paced environment.
working on my own, working with people, having down time when I could
meeting all the demands of scheduling at short notice at times