Extremely hard place to work! Management is horrible, they make you feel horrible and not worthy regularly for the smallest thing you didn't do correctly but never praise for the good work and promises of donations you get. There is no way to achieve bonuses, it is not our fault on the phones if a donor forgets to put out donation or if the driver is unable to pick up at the scheduled time.
You take much more abuse for the clients than they will tell you, they make you believe these people are life time donors and are warm and kind when you call. This is not true. You are sworn on and screamed at during every shift multiple times.
Hours are few in the slow times, have to pick up whatever extra you can to make ends meet. This means taking more hours during the holidays and busy seasons, and missing out on family time.
If you really need the job and money, its worth the try, but never stop sending resumes and trying to get away from here.