Morneau Shepell
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Morneau Shepell - Avis

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Canada270 avis
270 avis correspondant à votre recherche
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4,0
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j'ai appris beaucoup chez MS et il y'a une bonne ambiance de travail
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4,0
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I am very proud to work at an organization that is making such a huge impact on the health and well-being of our employees and our clients. The culture of care and emphasis on the employee experience has truly been felt particularly in the past few months since the onset of the global epidemic. Even in the midst of external challenges, the organization continues to be nimble, fast-paced, entrepreneurial and transparent in terms of communications.
Points positifs
Caring, open culture
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3,0
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It is a great company in many respects, e.g. its people, moderate stress, etc. but it is currently transitioning its support division offices into a hardcore call centre (à la 1990s, with technology just as old). They are mounting the stress level to adhere to schedules and KPI metrics like it's going out of style.

Plus they have opted for the temp-to-hire model for their new hires as they save plenty of money offering neither benefits nor job security. Hence, the "quality" of the job has declined significantly.
Points positifs
Great people, free coffee, great location and office was generally very congenial, with plenty of fenestration and LIGHT. In the end, it's all about the people. My manager was super cool.
Points négatifs
Obsolete technology, absolutely no benefits, low pay, no advancement, only temp or contract jobs, high turnover, transitioning to a hardcore call centre.
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1,0
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Ableistic and sexist undertones by supervisors. This company will take your hopes and dreams and shred them. As a social worker in the call centre, we were micromanaged and under supported. A typical day includes being chained to the computer, while the supervisor tries to find ways to criticize rather than provide constructive criticism unless you are one of their favourites. Go anywhere else... you can make the same money or more in better places, the role I was in paid 45k...

The good thing about this job is having good co-workers.
Points positifs
co-workers
Points négatifs
everything other than co-workers
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Réponse officielle de Morneau Shepell
6 juillet 2020
As a leader within the Care Access Centre operations of Morneau Shepell, I am disappointed to hear that your experience with your position and your supervisor wasn’t what you had intended. We are committed to providing a safe environment where our employees experience fulfilling work that is not only meaningful to themselves, but also to our broader teams and clients.

We strive to ensure our employees are supported by their management team and feel their contribution is valued and their voices heard. As we evolve as an organization and are always striving to be an employer of choice, I welcome you to share your thoughts and ideas confidentially, please feel free to reach out to me directly at rgiguere@morneaushepell.com.


Thank you for taking the time to share your thoughts.


Sincerely,


Rafael Giguere
1,0
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really bad managers ..... never helpful at all.... lack of training with managers as they never have any answers......I have worked for many companies over the years and I would tell you to avoid apply here.....

even when I was let go as the contact ended their payroll department does not know the Employee Standard Act......you are to pay all money owed to an employee within 7 business days of there end of employment....they failed to do so ..... claiming their "legal department advised them they did not have to"


This company is owned by Bill Morneau the Finance Minister of Canada .....so he does not even know the rules under the Employee Standard Act....
Points positifs
none
Points négatifs
bad management
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Réponse officielle de Morneau Shepell
6 juillet 2020
Your feedback is very much appreciated. It is important to us that your concerns are heard and acknowledged. We regret that your experience with us was less than ideal. To better understand your experience we hope to have the opportunity to connect you with our Manager of Employee Relations in Human Resources if you are comfortable doing so. They can be reached at EmployeeRelationsRelationsDeTravail@morneaushepell.com.

With regards to Morneau Shepell’s ownership, please note that Bill Morneau resigned from his position as executive chair of Morneau Shepell in October 2015. Since this time, he has had no involvement or role with the Company. Morneau Shepell is a publicly traded company, listed on the Toronto Stock Exchange.


We are continuously looking to enhance the employee experience, and are very open to new ideas and feedback on how to make the organization the best that it can be. We would welcome any suggestions that you may have specifically for our Payroll team and invite you to share your thoughts directly with me at Khawkins@morneaushepell.com.


Sincerely,


Kevin Hawkins
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4,0
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Great to be able to work from home. Management has many priorities sometimes they are conflicted. Coworkers are generally great. Opportunity for advancement. Many departments if you are interested in moving around and doing something different,
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2,0
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I was given a verbal promise by the director that if I worked for a year in Yellowknife I would be be given a management job. After 4 years I was told that promise was never given. I requested for a lighter case load but was given more. I got sick, put on short term disability, it turned into long term disability,then to permanent disability. Not once did I receive a phone call or card from my manager to see how I was doing. Nothing from anyone from Morneau Shepell. Due to my sickness I lost my wife and financial stability. No, I have nothing good to say about Morneau Shepell.
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4,0
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The training was a whole month and then a month of easing us into the role. I've never had such thorough training that provided a very clear idea of the role, both positives and negatives. Even working remotely management was always a call or chat away. Stayed connected with other coworkers online. I just didn't like that there was still a sales aspect to it, it was clearly stated and I thought I'd be okay. But the stress of the calls on top of the stress of meeting targets was too much for me.
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5,0
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Overall I am impressed with how the company is communicating with everyone about the Covid crisis. When I hear about the number of companies that are laying off people, the company has not done this. The company is stable and growing so this is good to hear. No company is perfect, but happy to be working right now. They have accommodated everyone on my team to work remotely and gave the flexibility when I needed it.
Points positifs
Remote working arrangements, flexibility in hours, financially stable
Points négatifs
Hours can be longer during this time as there is a greater demand for the company services
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4,0
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Good Work life balance. Collaborative staff. Everyone are helpful. Fun place to work. New technologies to learn, also old school way of experience.
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1,0
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I have never worked for a company that was so morally corrupt. The company claims to champion mental health (they're the mental health partner of the Canadian Olympics), and yet when their own employees are asking for accomodation or assistance with their own mental health issues that are affecting their work, the company refuses any accomodation, dismisses your disability/condition, and attempts to force you back to work ASAP. Oh, and that you should just learn better coping skills.

You will be expected to meet high targets and deal with enormous volumes of phone calls, emails, and online chats. You will be spoken down to (and sometimes harassed) by almost all management figures, and you will be left feeling helpless. Company culture is that if you can meet targets, have zero empathy for clients, and take on more work than you were hired for, you will move up in the company.


Targets are relative to booking (or not booking) services for clients. Trust me, it's not about helping the client. It's about meeting targets, making numbers, and doing things as cheaply as possible. I learned that every employee is literally just a number to this company- you can and will easily be replaced once you burn out.
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Réponse officielle de Morneau Shepell
23 juin 2020
Thank you for sharing your thoughts about your time at Morneau Shepell. As a leader in the HR services and technology industry, we recognize it’s important that we also lead in supporting our employees’ personal wellbeing. As Vice President of Care Access Center Operations, I can assure you that a key pillar of our people strategy is to design and deliver an employee experience which results in our team members feeling well, cared for and ready to perform at their best.

We are committed to fostering a positive, purpose-driven culture, where our employees are engaged and recognized for their contributions. We recognize that we operate in a fast-paced work environment, and we ask our team members to be flexible and adaptive, and to serve our clients with energy, empathy, and a commitment to excellence as our business continues to grow.


We are proud to offer our employees access to the same high-quality wellbeing support and resources provided to our customers including our award-winning Employee and Family Assistance Program, CareNow, AbilitiCBT, and proactive, holistic wellness solutions through our digital LifeWorks platform.


We would welcome the opportunity to discuss your experience, we value your feedback and are consistently looking for ways we can improve as an employer. As a former employee, I would like to provide you with a confidential contact to express your experiences with our Manager of Global Employee Experiences, Megan Wiese. You can connect with Megan directly at MWiese@morneaushepell.com.


Sincerely,


Lynn Pyke
1,0
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I was made an offer after 2 interviews. I declined the offer once caseload and salary was discussed. Poor pay and very high caseloads, not sure its ethical and effective for the clients.
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2,0
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Poor management and no collaboration between team
Life and Work cannot balance.

No advancement.

Senior leadership does not understand the business need and push some over budget project without fully evaluate and compare other product.
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1,0
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Unfair hiring practices. Really made me feel terrible and judged after the experience. I would not recommend interviewing for this company. They also pay well below industry standards
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2,0
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Morneau is a large company in its field, but it is still functioning as a very small company. It does not matter what you know, but who you know in the company. The processes are always secondary to the relationships. A lot of very bright people working in the company, but their potential is stifled by the perpetual status quo that nobody in the management seems willing to change.
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1,0
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This job was a career mistake on my part. I thought it would be a good way to start consulting but the industry didn't fit my values. Due to the insane pace and lack of collaboration I felt that I was not set up for success.
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3,0
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My time at MS was only amazing due to the people I worked with. The people were high spirited and always helpful. There was always some sort of game or trivia or something going on in the office that made it fun. The job itself was stressful but not too bad. The workload was a lot, multiple things to do at once, and they made me learn multiple new things in a very short amount of time, making it more stressful than it needed to be. They kind of just threw you into projects. The only bad thing about this job was the management. There was favoritism towards men by the head manager which was very obvious. Not a lot of room to advance with the management. However, a good starting office job and that's it.
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4,0
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I really liked the people there.
Nice and understanding management

A lot of training and tools were provided to succeed and to advance

We all were getting along
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3,0
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It’s an okay company to work for .
The pay could be a lot better and one con is employees pay for benefits pet pay check . However , a pro is that we do get benefits .
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2,0
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Culture of bullying and intimidation. For a workplace health and wellness provider they are definitely not an example to follow. I wouldn't recommend working here, you will be treated as an underling, given work outside of your role to fulfill and any complaints to HR will be dismissed.
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1,0
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When they see someone with potential, they will take advantage of them and squeeze work out of them until their soul dies. There's so much politics that it gets incredibly toxic. There is intense nepotism. They would rather hire a manager's niece and nephew who are good for nothing and ruin photocopiers than hire someone who is capable of doing the job well. They need to value employees. We're humans, not aminals. We worked our blossoms off for this company and in return received nickles and dimes. Our work is always under-appreciated and always told to be not enough. I worked nights and days and got no promotion and no growth. I was treated unfairly and taken advantage of. This is inhumane.
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3,1
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2,9
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2,6
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2,9
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