Morneau Shepell - Avis
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If you like to work alone and and not be able have answers to customer's questions on the phone, then this company is for you.If you like feeling helpless at work, then thisjob is for you.Or if you just plain don't care about the customer's questions and request , whether you are given them the correct or incorrect informationas long as you get paid, then this is the company for you. Other than that, if you care for the customer and really want to give the correct information and be able to help, then this is not the company for you.
There are 2 types of employees working at Morneau Shepell: bullies and those who allow themselves to be bullied. HR does NOT support their employees so I would be cautious about what you share with them. It was a horrible experience working here. The previous response by a MS employee is rubbish: "We are committed to creating a positive and flexible corporate culture as well as an environment where our employees experience fulfilling work that is meaningful to them and to our clients." There is more workplace bullying than one could even fathom. When it's reported to HR, they find ways to cover it. Typical of MS. Bay Street leadership isn't any better. There's an old saying: "Birds of a feather flock together." So if you don't mind getting bullied and if you can tolerate the non-sensical leadership, then this is the place for you! Morneau is the complete opposite of what it stands for. Shame on the leadership team and HR. P.S. Your anti-bullying policy should be made extremely visible to staff. They need it!
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The company is growing fast so there are a lot of changes. The work is rewarding and management is supportive, but the pay is only average. If you stick with it, you can do well.
Good support and you make a difference for clients
very poor management. work processes are not aligned. Very very poor allocation of work by the manager. manager himself could not figure out if a given task is doable or not.
Very misaligned business processes
This is the worst job I ever had! Even though I worked from home the culture was very toxic. They micro manage and don’t give you any opportunity to advance unless you brown nose and do all the supervisors work for them. I don’t recommend working there even though working from home is convenient.
Access to EAP
Réponse officielle de Morneau Shepell11 septembre 2020
As a leader within the Care access center Operations of Morneau Shepell, I am sorry to hear that your experience in our environment wasn’t what you had intended. We are committed to creating a positive and flexible corporate culture as well as an environment where our employees experience fulfilling work that is meaningful to them and to our clients.We strive to ensure our employees have fair access to new opportunities as they arise and feel their contribution is valued by their management team. As we evolve as an organization and are always striving to be an employer of choice, I welcome your thoughts and ideas confidentially, please feel free to reach out to me directly at email@example.com.Thank you for the feedback.Sincerely,Rafael Giguere
--> Remote work is availble when needed --> Fun environment to work --> Flexible timing --> No micro-managing --> Always need to upgrade your knowledge
I am very proud to work at an organization that is making such a huge impact on the health and well-being of our employees and our clients. The culture of care and emphasis on the employee experience has truly been felt particularly in the past few months since the onset of the global epidemic. Even in the midst of external challenges, the organization continues to be nimble, fast-paced, entrepreneurial and transparent in terms of communications.
Caring, open culture
It is a great company in many respects, e.g. its people, moderate stress, etc. but it is currently transitioning its support division offices into a hardcore call centre (à la 1990s, with technology just as old). They are mounting the stress level to adhere to schedules and KPI metrics like it's going out of style. Plus they have opted for the temp-to-hire model for their new hires as they save plenty of money offering neither benefits nor job security. Hence, the "quality" of the job has declined significantly.
Great people, free coffee, great location and office was generally very congenial, with plenty of fenestration and LIGHT. In the end, it's all about the people. My manager was super cool.
Obsolete technology, absolutely no benefits, low pay, no advancement, only temp or contract jobs, high turnover, transitioning to a hardcore call centre.
Ableistic and sexist undertones by supervisors. This company will take your hopes and dreams and shred them. As a social worker in the call centre, we were micromanaged and under supported. A typical day includes being chained to the computer, while the supervisor tries to find ways to criticize rather than provide constructive criticism unless you are one of their favourites. Go anywhere else... you can make the same money or more in better places, the role I was in paid 45k... The good thing about this job is having good co-workers.
everything other than co-workers
Réponse officielle de Morneau Shepell6 juillet 2020
As a leader within the Care Access Centre operations of Morneau Shepell, I am disappointed to hear that your experience with your position and your supervisor wasn’t what you had intended. We are committed to providing a safe environment where our employees experience fulfilling work that is not only meaningful to themselves, but also to our broader teams and clients.We strive to ensure our employees are supported by their management team and feel their contribution is valued and their voices heard. As we evolve as an organization and are always striving to be an employer of choice, I welcome you to share your thoughts and ideas confidentially, please feel free to reach out to me directly at firstname.lastname@example.org.Thank you for taking the time to share your thoughts.Sincerely, Rafael Giguere
really bad managers ..... never helpful at all.... lack of training with managers as they never have any answers......I have worked for many companies over the years and I would tell you to avoid apply here..... even when I was let go as the contact ended their payroll department does not know the Employee Standard Act......you are to pay all money owed to an employee within 7 business days of there end of employment....they failed to do so ..... claiming their "legal department advised them they did not have to" This company is owned by Bill Morneau the Finance Minister of Canada .....so he does not even know the rules under the Employee Standard Act....
Réponse officielle de Morneau Shepell6 juillet 2020
Your feedback is very much appreciated. It is important to us that your concerns are heard and acknowledged. We regret that your experience with us was less than ideal. To better understand your experience we hope to have the opportunity to connect you with our Manager of Employee Relations in Human Resources if you are comfortable doing so. They can be reached at EmployeeRelationsRelationsDeTravail@morneaushepell.com. With regards to Morneau Shepell’s ownership, please note that Bill Morneau resigned from his position as executive chair of Morneau Shepell in October 2015. Since this time, he has had no involvement or role with the Company. Morneau Shepell is a publicly traded company, listed on the Toronto Stock Exchange.We are continuously looking to enhance the employee experience, and are very open to new ideas and feedback on how to make the organization the best that it can be. We would welcome any suggestions that you may have specifically for our Payroll team and invite you to share your thoughts directly with me at Khawkins@morneaushepell.com. Sincerely,Kevin Hawkins
Great to be able to work from home. Management has many priorities sometimes they are conflicted. Coworkers are generally great. Opportunity for advancement. Many departments if you are interested in moving around and doing something different,
I was given a verbal promise by the director that if I worked for a year in Yellowknife I would be be given a management job. After 4 years I was told that promise was never given. I requested for a lighter case load but was given more. I got sick, put on short term disability, it turned into long term disability,then to permanent disability. Not once did I receive a phone call or card from my manager to see how I was doing. Nothing from anyone from Morneau Shepell. Due to my sickness I lost my wife and financial stability. No, I have nothing good to say about Morneau Shepell.
Réponse officielle de Morneau Shepell20 juillet 2020
We are sorry to hear about the challenges you have faced and that you left feeling negative about your experience as employee. Feedback even when negative allows us the opportunity to reflect and strive to do better. At Morneau Shepell, we want our employees to have a positive work experience and to feel well, cared for, and ready to perform at their best. We are committed to providing internal opportunities for career growth, development, and promotion to our employees in an environment where advancement is based on merit (job performance), suitability for positions of advancement, and availability of advancement opportunities. We work to support our employees through annual performance reviews, and regular supervision to ensure that work place goals are transparent and performance objectives and outcomes are being measured.As a former employee, we encourage you to contact our Employee Relations team at EmployeeRelationsRelationsDeTravail@morneaushepell.com to arrange a follow up leave interview to discuss your experience. Thank you for taking the time to share your thoughts.
The training was a whole month and then a month of easing us into the role. I've never had such thorough training that provided a very clear idea of the role, both positives and negatives. Even working remotely management was always a call or chat away. Stayed connected with other coworkers online. I just didn't like that there was still a sales aspect to it, it was clearly stated and I thought I'd be okay. But the stress of the calls on top of the stress of meeting targets was too much for me.
Overall I am impressed with how the company is communicating with everyone about the Covid crisis. When I hear about the number of companies that are laying off people, the company has not done this. The company is stable and growing so this is good to hear. No company is perfect, but happy to be working right now. They have accommodated everyone on my team to work remotely and gave the flexibility when I needed it.
Remote working arrangements, flexibility in hours, financially stable
Hours can be longer during this time as there is a greater demand for the company services
I have never worked for a company that was so morally corrupt. The company claims to champion mental health (they're the mental health partner of the Canadian Olympics), and yet when their own employees are asking for accomodation or assistance with their own mental health issues that are affecting their work, the company refuses any accomodation, dismisses your disability/condition, and attempts to force you back to work ASAP. Oh, and that you should just learn better coping skills. You will be expected to meet high targets and deal with enormous volumes of phone calls, emails, and online chats. You will be spoken down to (and sometimes harassed) by almost all management figures, and you will be left feeling helpless. Company culture is that if you can meet targets, have zero empathy for clients, and take on more work than you were hired for, you will move up in the company. Targets are relative to booking (or not booking) services for clients. Trust me, it's not about helping the client. It's about meeting targets, making numbers, and doing things as cheaply as possible. I learned that every employee is literally just a number to this company- you can and will easily be replaced once you burn out.
Réponse officielle de Morneau Shepell23 juin 2020
Thank you for sharing your thoughts about your time at Morneau Shepell. As a leader in the HR services and technology industry, we recognize it’s important that we also lead in supporting our employees’ personal wellbeing. As Vice President of Care Access Center Operations, I can assure you that a key pillar of our people strategy is to design and deliver an employee experience which results in our team members feeling well, cared for and ready to perform at their best. We are committed to fostering a positive, purpose-driven culture, where our employees are engaged and recognized for their contributions. We recognize that we operate in a fast-paced work environment, and we ask our team members to be flexible and adaptive, and to serve our clients with energy, empathy, and a commitment to excellence as our business continues to grow. We are proud to offer our employees access to the same high-quality wellbeing support and resources provided to our customers including our award-winning Employee and Family Assistance Program, CareNow, AbilitiCBT, and proactive, holistic wellness solutions through our digital LifeWorks platform.We would welcome the opportunity to discuss your experience, we value your feedback and are consistently looking for ways we can improve as an employer. As a former employee, I would like to provide you with a confidential contact to express your experiences with our Manager of Global Employee Experiences, Megan Wiese. You can connect with Megan directly at MWiese@morneaushepell.com.Sincerely,Lynn Pyke