The cons (they are the cons) far outweigh the pros. However, if you are looking for a "fast-paced" environment with a rigourous workload as a means of gaining experience, and if you can hold your nose long enough, I would recommend Morneau-$hepell positively for this reason alone, Get good experience and get out.
CCRs are the first voice our clients hear. We are expected to be professional while clients complain about long delays to speak with a counsellor., We provide the lowest cost service despite the fact that it's not what may be best for the client.
Unfortunately the direction the call center is moving; at this time the cons do outweight the pros.
Yes they are.