Montfort Hospital
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Registration Clerk @ Montfort Hosital

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Typical day at work: Arrive early to get settled in, I'm a registration clerk at Montfort Hospital, log into the system and register patients either at emergency, out patient clinics or for blood. A smile goes a long way, I believe it is important to make patients as conferrable as possible. What I've learned: That this position takes a lot of patience and dedication. You are the first person that patients have contact with when coming into the hospital. People do not necessarily come into hospitals for good reasons, understanding and sympathy is a must in this line of work. At times it does get a little hectic, however I love helping people. Management: The management staff ensure that we have all the tools we need to provide excellence service. They are flexible with the schedule and when personal situations come up. They don't see you as a number, they treat every individual as a person. Respect goes a long way. If they see that you have gone out of your way, it is noticed. Co-Workers: I love the team I work with. Always helping one another to ensure the best service for patients. Hardest part of my job: After doing everything I can in my power, at times, it is not enough for certain patients. Everyone has their own story, however seeing patients in pain or receiving bad news... that's hard for me. Enjoyable part of my job: Knowing that I do my part in peoples lives. I am a people person and I make it my gold to make sure that patients get the best service possible. I will go out of my way to get the answer needed.

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management very difficult to resolve issues

Too many managing the registering team. Definitely not enough clerks to take care of patients. ( booking, emergency, clinics) The are almost as many chiefs as clerks. The management do not resolve problems or help their employees to strive but only to create more turmoil for them. The clerks are the front line when the patients arrive. If the employers would realize how important it is for their clerks to be happy that it reflects on the image of the hospitaland what effect it brings on to have abut unfortunately the employers do not see this should make it a priority that the clerks are
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3.8Équilibre vie professionnelle / personnelle
4.0Salaire / avantages sociaux
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