Coming from a completely different freelance background I was at first overwhelmed by the bulk of information to be learned and skills perfected. I was super surprised how quickly I got comfortable with the entire structure of both systems implemented and the team culture. Every day feels like "challenge accepted" but when you are working hard it pays off. All of team members are super supportive which uplifts your spirit on the daily basis. Management is absolutely open-minded and helpful, always ready to ask questions and provide assistance. I would never imagine being a collection officer, but it is a job worth putting your energy towards as it pays back.
Office hours start early which gives enrptire evening to yourself, You are free to choose when to go have your lunch break, you get window light, you feel connected with the team.
Worst job I ever had... pay was not worth all the work they throw at you and the supervisors were complete 'See you Next Tuesdays.' The HR manager was nice but she basically lies to you to get you into this god forsaken job.
I was gone after a work because I don't need that kind of negativity in my life.
Debt collection is not for everyone. An applicant must understand that they will be challenged on a daily basis to maintain professionalism and use their best problem-solving and critical-thinking skills while dealing with the public on what will likely not be that person's best day. But, if you understand that "business is business" and you are able to think on your feet, you can succeed here. Monthly targets are fair and are set depending on different factors, such as the number of collectors on your team, the amount of listed business for the month, and your previous months' numbers. Management is very hands-on and operate an open-door policy, and know that their employees are their #1 asset. Salary is comparable and dependent upon experience, but can be drastically compensated for with a generous commission incentive. We have a Party Planning Committee, and often do office lunches after good months. This is a great company to be with, either for experienced collectors or those just cutting their teeth.
Great commission; office lunches; friendly and welcoming management of all levels
Demanding and fast-paced environment; low base salary; aggressive callers