Departments and individuals work in 'silos' - they will push back work if they are missing even one tiny bit of information (instead of getting the information). Since this is the way they 'do' things, easy fixes take weeks and weeks to correct. No one cares if employees or customers suffer because of this. This is the only place I have ever worked where, when I asked a question of my manager I was told "that's not my job" - from my MANAGER! Absurd!