Avis des employés pour Mastercard - Montréal, QC

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5,0
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Call center experience
Agente (Employé actuel) –  montreal5 juillet 2015
Working in a call center was not what i expected but i honestly can say that i did enjoy it. During a day work you typically can reveice up to 60 calls on a busy day which can be overwhelming at first. However once you learn the way of the land its a piece of cake. Anyone with a good customer service can do a good job. However you do have sale targets which can be stessful at time. If you are lagging behind in the sale managment do support you and give you various tools to help you reach your goal.
Points positifs
excellent management and support benefits are also pretty good.
Points négatifs
can be stressfu
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4,0
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Very competitive workplace
Telephone Sales Representative (Ancien employé) –  Montréal, QC17 mars 2015
Being my first telephone job I was a little bit nervous especially seeing how fast paced everything in the office was moving and I had no clue what anyone was talking about . A normal day at work consisted of sitting in front of a computer screen attached to a headset either taking calls or making them. Most incoming calls were just to resolve problems or answer questions about out services. Outgoing calls were all follow up calls to people who had said they were interested in obtaining a master card credit card with us, I would call the customer to tell them if they were approved or denied for a card.
The management provided a very hi stress competitive atmosphere with cash incentives for the most confirmed cards given out and the first sale of the day and many other motivators. My co-workers were normal people just trying to make a living but not very interested in socializing. The hardest part of the job was collections, the reason I had a little bit of a hard time with this is because most of the people I was collecting were elderly persons who didn't quite understand the way the annual membership fees worked, Its hard to tell a 95 year old woman that she owes 1200$ knowing there is no way that will happen.
The most enjoyable part of the job was being able to double your weekly wage based on how much effort you put into your job.
Points positifs
free lunches, gifts and other prizes
Points négatifs
Extremly stressful enviroment with little human contact.
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3,0
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Journée de travail typique
Représentante centre contact clientèle (Ancien employé) –  Montréal26 mars 2014
- Répondre aux téléphone et résoudre les problèmes concernant leurs transactions et relevés de carte de crédit- Assurer un service personnalisé qui répond aux besoins des clients
- Informer et conseiller les clients concernant leur carte de crédit
Points positifs
Avoir un client heureux et satisfait à la fin de l'appel, avoir l'impression mission accomplie
Points négatifs
Horaire changeant à tous les jours
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4,0Équilibre vie professionnelle / personnelle
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