Lack of management, system and training, power battleship between supervisor and employees. Every one doing tasks his own way and when you talk about it you get hammered and somehow it's your mistake.
Asking about procedure, translated to can't work with out supervision.
finishing your day and leaving on time translated to not willing to work overtime and take more responsibilities.
Training was coping what my colleague doing, old SOPs.
Old system and double work wasting time could be saved.