I've worked in this place for almost two years and all I can say is it was awful. Yes the families are very grateful for the staffs handwork but the environment is horrible. Too much documentation needed everyday. You don't get time to do it so you have no other choice but to do it on your break. The office is expecting high quality arts and crafts for the parents to see but they won't provide supplies. I don't know how many times I bought supplies out of my own pocket and was told to give them the receipts for reimbursements but guess what? They "forgot" to pay me. You get lieu time but can never use it since they won't allow you. And our director informed us that lieu time (banked hours) expire after 3 months. Fantastic....NOT! The location is always short-staffed. The director tells the staff to call the office if we need bathroom break, but when we do call, they get annoyed. So you work in a place that has too much work and no support, you get paid less than you're worth and you get kidney disease for not being able to go the bathroom. When you get praises from the families, the office gets rewarded but won't communicate that to the staff. However, when a parent complains, the director will throw her staff under the bus. Horrible management and very toxic.
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