Hello and thank you for taking the time to provide your review.
We are very sorry to hear that you felt expendable and talked down to in your time with us. We value our employees and encourage them to raise any issues so that they may dealt with accordingly.
Our business is built around our teams. Wiithout our teams there is no business to offer. We are proud to hear when our staff goes to work for clients and partners, even to the competition, should the right opportunity arise. This proves that our staff is progressing, regardless if their career growth occurs within Keywords or externally. Though our goal would be to find opportunities internally, we are proud to say that within the past year we had an organic growth of 50%, which included many opportunities for our existing staff.
We are happy to hear that you have seen improvements and we are committed to continue them, especially in regard to staff retention which is the core of our business. We wish you well with your next endeavors.
Hello and thank you for taking the time to share your experience with us.
While starting positions can be on call, an increasing number of employees at Keywords Studios are on permanent and fixed term contracts.
It is true that a project contributor's absence one day may not always be filled. Training for a new project can take time and secured accounts are created by clients for individuals. Swapping someone out can take as long as a week to set up, so occasionally you may see an empty seat if someone calls in sick.
We are sorry if you experienced issues with Planning. Due to our rapid growth, Planning went through a difficult period. Processes have since been revamped to improve the strain that you mention. Employees are never penalized if they cannot take shifts outside of their offered availabilities, nor are they penalized for absences with relevant proof of reason.
Additional training is being offered to reduce strain, as well as promotions, particularly for more seniors and leads.
We are glad that you did enjoy testing video games and we do take your feedback seriously. We are continuously working on offering an increase in channels in which our employees are encouraged to share feedback, and provide suggestions to improve our work environment.