Avis des employés pour Quality Assurance Tester chez Keywords Studios

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A Sweatshop disguised as a Progressive Tech company
Certification Quality Assurance Tester (Ancien employé) –  Montréal, QC2 octobre 2019
Keywords Studios' goal is to acquire multiple service lines around the world, strip them from all benefits and essentially turn themselves into THE premiere Sweatshop of the video games industry.

I have worked in multiple departments within the company (FQA, Console Certification and Virtual Reality).I was mainly a Certification Tester throughout my employment, and I cannot stress how anti-worker the company is.

If you're familiar with Rockstar/Riot/Activision/etc in the news, expect the same expendable/harassing treatment from management throughout your employment.

Certification Testers are paid the ABSOLUTE minimum and not compensated extra for their extensive commitment to their department. As individuals who are verifying titles for end-user release for Microsoft/Nintendo/Sony/VR, we were constantly spoken down to and threatened for talking about workplace conditions.

Speaking of conditions, the Virtual Reality department is the biggest offender in my opinion. I am not sure if they have improved the lab, but when I was working there, we were squeezed closely together using VR headsets and constantly hitting each other with no solution in sight. Furthermore, the lab is literally unfurnished with concrete flooring, just desks and PCs with carpet only situated for management. I am pretty sure the CNESST would have a field day with the room.

Do what I did, get your experience and find a company that would actually appreciate you.
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Réponse officielle de Keywords Studios
11 octobre 2019

Hello and thank you for taking the time to provide your review.

We are very sorry to hear that you felt expendable and talked down to in your time with us. We value our employees and encourage them to raise any issues so that they may dealt with accordingly.

Our business is built around our teams. Wiithout our teams there is no business to offer. We are proud to hear when our staff goes to work for clients and partners, even to the competition, should the right opportunity arise. This proves that our staff is progressing, regardless if their career growth occurs within Keywords or externally. Though our goal would be to find opportunities internally, we are proud to say that within the past year we had an organic growth of 50%, which included many opportunities for our existing staff.

We are happy to hear that you have seen improvements and we are committed to continue them, especially in regard to staff retention which is the core of our business. We wish you well with your next endeavors.

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Do not apply here
Quality Assurance Tester (Ancien employé) –  Montréal, QC30 juillet 2019
I worked at Keywords for a few years as a certification and QA tester.

When you start you make bare minimum wage and are forced to pray for hours. I recall having a week where in total i was scheduled 6 hours, 3 hours each on 2 stress tests. The most frustrating thing was seeing people absent or not available and yet not getting scheduled for a shift. The worst thing is you never feel valuable because they are constantly hiring more people and if you have worked for a longer period of time you are expected to coach and mentor other testers because leadership cannot be bothered to do so.

This company confirms your attendance DAILY. as in you get an email every day for what time you are working. There is no consistency with the schedule you are given and you are forced to constantly adjust your sleeping patterns to whatever time they give you. The planning department is completely useless and will constantly schedule you for

1) weekend shifts (that you did not sign up for)
2) shifts at a time you TOLD THEM you could not work
3) shifts on a day that you organized to have off

You are then penalized for not showing up or you need to go talk to HR for a mistake that was not your fault but you are punished for regardless.

There is an extremely large amount of NEPOTISM here and very little opportunity for growth as a consequence. The only pro of this job is that the people you work with are usually very nice and easy to get along with being that most people have the same interests and hobbies.

You are not a person here but rather a number, your sole purpose is
  plus... to fill a seat and that is all you are viewed as. Miss 2 days in a month because you were ill or an emergency occurred and you will likely get a written warning. This company weighs late's the same as a full on absence. HR is utterly incompetent and only has the views of the company in mind with whatever interaction you have with them. They do not care if you have valid proof as they will just dismiss it as many of the reviews have already pointed out.

Do not make the same mistake that I did for 3 years. Testing video games is enjoyable for a bit but you have NO guarantee of getting work at all. They over hire and do not care about their employees, they do not care about the loyalty you show to them, the work you put out or your job security.
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Réponse officielle de Keywords Studios
26 août 2019

Hello and thank you for taking the time to share your experience with us.

While starting positions can be on call, an increasing number of employees at Keywords Studios are on permanent and fixed term contracts.

It is true that a project contributor's absence one day may not always be filled. Training for a new project can take time and secured accounts are created by clients for individuals. Swapping someone out can take as long as a week to set up, so occasionally you may see an empty seat if someone calls in sick.

We are sorry if you experienced issues with Planning. Due to our rapid growth, Planning went through a difficult period. Processes have since been revamped to improve the strain that you mention. Employees are never penalized if they cannot take shifts outside of their offered availabilities, nor are they penalized for absences with relevant proof of reason.

Additional training is being offered to reduce strain, as well as promotions, particularly for more seniors and leads.

We are glad that you did enjoy testing video games and we do take your feedback seriously. We are continuously working on offering an increase in channels in which our employees are encouraged to share feedback, and provide suggestions to improve our work environment.

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