Over worked, and under paid
I was a former a employee of Kerry's Place Autism Services for over 5 years. You are taken advantage of, the pay is not enough for the high risk environment you are susceptible to and aggressive behaviours, you as the front staff are the problem in the managements eyes no one else, they implement behavioural plans that are unreasonable for the clients and these are written by people who don't work with the clients on a day to day basis, and they care more about the dollars the clients are bringing in not about the staffs safety. They ask their employees for their advice, opinions or ideas, and then disregard them and implement the complete opposite.
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