Recent changes have ruined it
Branch Ambassador (Employé actuel) – Peterborough, ON – 5 juillet 2019
KCU has recently undertaken some organizational changes that have not been for the better, starting with the introduction of a new COO that has his own agenda that contradicts the existing values of the company.
We recently switched to a new banking system- definitely necessary and long overdue. However, implementation was rushed and training was subpar, and member facing staff were left bearing the brunt of member frustrations with a complete lack of empathy from senior management. The health and wellness tips for those months were to “download a meditation app” and “ensure you’re eating healthy and getting some physical activity in”. The only problem was that very few people were working their usual 40 hour work weeks in that period. Right at Christmas time, I should add.
The best part was the complete lack of appreciation for all efforts. The new system allegedly created new “efficiencies” which lead to no fewer than 15 long-term exceptional employees getting fired. Thanks for nothing. And then a number of these jobs were reposted weeks later. Imagine the morale around the office. Not bad for a company that claims integrity as a core value. The rest of us employees got our choice between a Yeti mug and a KCU branded sweater so I guess we should be thankful.
Bad pay, fear based management