Thanks for the review :)
Our Moncton team rocks and it is great to see happy staff who thrive in a positive and professional environment!
This is a disheartening review, and one we hope to learn from as we grow. Allow me to respond to some of the comments:
Your comments about management are surprising and certainly news to the executive team and the HR department. When we hear concerns, we act on them immediately, and would have done the same to listen and alleviate any concerns.
Work life balance, is also surprising, as we have strict limits on staff working overtime. Having said that, as we are na mall, our technicians must work retail hours, not office hours.
Advancement outside of the GTA? Again, surprising, as our Manager of operations is from Fredericton, and our Business Development Manager lives in Kingston. Talent knows no limits and we promote staff regardless of location.
It sounds overall like your experience is not in keeping with the culture we strive for. I hope you do an exit interview so we may learn more concretely about what caused this in your case and can attempt to remedy it for future staff. Please feel free to reach out to firstname.lastname@example.org or myself directly at email@example.com. I would certainly like to hear specific feedback and use it to grow.
Your review is very concerning as it does not reflect our culture nor our procedures. Jump+ does not cut hours or pay as part of disciplining its staff and these false allegations are troubling. If there was an incident in which an iPhone was accessed without permission of the client - regardless of intent, this would be subject to review, as privacy laws are something we take seriously.
We would like to better understand who you are (anonymous reviews are difficult to address), so please contact firstname.lastname@example.org
You're heading absolutely captures our culture! We pride ourselves in relationships with our staff that are based on shared vision that requires input from everyone at every level! Thanks for being part of our Jump+ family
Thanks for the positive feedback. We look forward to your continued growth with us!
Thanks for the feedback! Welcome to our newest team, which has represented our values of delivering an excellent customer experience!
Thanks for the feedback, we do take it to heart.
A couple of comments on your review:
Staff: The company absolutely cares about the staff, we provide positive feedback and suggest areas for improvement. Jump+ prides itself on having an executive team made of of staff who started with us in our infancy and have progressed to executive positions. These include senior managers in purchasing, operations, service and business development - who all started in sales.
Kitchener as a new store, has a lot of learning to do to come up to speed and meet the standards of our other stores. This takes effort and buy in to a vision of growth and constant improvement, and may not be a fit for everyone.
The DM for the region is one of the kindest, most inspiring managers we have ever come across. She has turned around several stores who have teams that perform, are happy and understand and love our story. We wish you could have stayed with us a little longer to understand the impact of this transformation.
We pay fair wages and incentives for meeting our targets and goals yes, we do expect people to work for them, as this is a place of employment.
Finally, we do ask our staff to share positive stories. With over 300 people who are working in an environment they thrive in, it is only fair to showcase this point of view as well.
We regret your experience with us did not meet your expectations. We appreciate your feedback and will use it to constantly review and improve our process and our communication. We wish you good luck in your future endeavors.
Thanks for your positive energy and for your dedication to our vision! Your contributions have made a difference not only in your team, but beyond in other branches of our network. Seeing your development over the years has been incredible and we look forward to many more years of professional growth. Thanks for being part of the Jump+ family!
This review is disheartening to hear, especially since it keeps resurfacing every few months in different platforms dating back to early 2018. As we explained at the time we parted ways, our company is one that pursues excellence in customer satisfaction. As such, the standards we require of our staff reflect the demands of ensuring we adhere to customer expectations. When staff are unable to understand that vision and deliver the service that customers expect, we have to make difficult decisions and understandably that creates stress. This is a difficult for both staff and the company.
This is good feedback and we will use it in improving our training process and in evaluating our remuneration practices. If there are specific suggestions for improving the training that you did not include in the post training survey, please feel free to share them with us directly. I can be reached at email@example.com
Your comments absolutely summarize what we stand for. As a company that has grown from one to 15 stores in just a few years there has been an emphasis on giving a voice to the staff that understand and buy into our vision. You are the tiles that have contributed to our mosaic! Yes, there have been challenges and growing pains, as is to be expected as a small company becomes larger with changing processes and adapting to increasing demands to achieve excellence in the service we provide our customers. It is through the devotion of staff like you that we continue to listen and improve. Thanks for being part of our Jump+ family!
Thanks for your feedback. At Jump+ we do operate as a family, and try to expand the network of support beyond one team or one store to include as many people throughout the company as possible sharing best practices:
We are saddened by this review, especially since our executive team is made up entirely of staff who shared our vision, always contributed to making the company better and have developed their skills and grown with us. Sales staff have advanced to become managers, service technicians have advanced to become General service managers, Assistant managers advanced to become senior purchasers, managers advanced to become Operations managers, and iOS technicians have advanced to become Business Development Strategists. Advancement, however, is based on merit. Performance is measured regularly and and excellent performance is recognized and rewarded. We regret your experience in our company was different than the path of our most successful staff. If you would like to provide us details that will enable us to better understand your particular circumstances, beyond what may have been discussed at an exit interview, we would love to hear from you. I can be reached at firstname.lastname@example.org
Thanks for your feedback! You absolutely reflect our culture of growth, and valuing the input of our team members. Growth is never easy and certify does not come about effortlessly. It requires constant evaluation and tweaking of our processes and practices so that we can ensure our standards continue to strive for the highest levels of excellence. Your input is always valued and heard. Decisions are made based on lots of factors which need to be taken into account. We hope we are always approachable to explain our decision making criteria and to reevaluate decisions as needed. We look forward t many more years of growth and development!