Assistant Manager in Canada
Environnement de travail très intéressant
J'aime un travail très dynamique avec un environnement d'antousiasme
QA Analyst in Montreal, QC
Too much politics
New middle management got a conflict technical lead to manage timeline then blame on subordinate like developer who late to complete on time due to difficulty tasks finally QA people stuck not to test all requirements on time
Claims Adjuster in Ottawa, ON
Feels like home!
Coming from a retail background, Intact is the first employer I've had that treats me like a human being and management is understanding of human circumstances! They get it, you get sick, you get overwhelmed, you get hungry.. they care and that is an amazing feelling.
Sales Associate in Montréal, QC
Avoid the Telemarketing Department at all cost if you can
I wouldn’t encourage anyone to consider working within the telemarketing department of this company unless they don’t have plans to stay there for long. It is among the most depressing work environments I have ever experienced. Non-stop calls that hit your head like a hammer and destroy your psychological, mental and physical well-being. Telemarketing employees do the hardest work sacrificing their mental and physical health but are treated very unfairly and looked down upon by senior management as if they aren’t an important part of the company. The calls are extremely unpleasant and depressing as you have to deal with extremely rude existing and potential clients who don’t hesitate to insult you, hang up harshly on you, yell at you and disrespect you in 350 calls a day no matter how polite you may be. Also, the micromanagement adds to the already depressing work environment, with a dialer that monitors and gives an account of your every move, how much time you take in between calls (wrap up time), personal break time, etc. Every lateness of 1 minute must be justified and you can’t breathe in between calls. The level of depression among telemarketing staff is extremely high although everyone tries to stick it in.**Advice to senior management: Be more considerate of how you treat your telemarketing employees. They are human beings with emotions and not robots, so make them feel as if they are an important part of the company due to the tremendous sacrifices they make. Let your HR team take the time to invest in telemarketing employees who have proven themselves with good performances consistently within 6 months to 1 year and seek potential career growth opportunities for them within the company. You will be amazed at the educational backgrounds and professional experience levels of some of your telemarketing employees if you simply take the time to look into their files carefully. Failure to do so will continue to make you lose good employees and keep your turnover rates high within that department, making people leave with negative impressions of the company.
I) Senior Business Analyst in Toronto, ON
Amazing company to work for
Employee focussed company with lot of good projects and good people to work with. Work life balance is appreciated. Always adapting to latest technology in their projects which keeps them competitive in the market.