Get rid of upper Management that got up there because "they know someone" and not by experience or merit. Favoritism should be banned and accountability implemented. Lots of people including Management get away frequently and of course the front people are always the ones to blame and pay for others mistakes.
Quels conseils donneriez-vous à la Direction de Innomar Strategies pour améliorer l'entreprise?
Retrain or replace the manager. Hire staff to manage payroll. Try not to overbook clients. Hire more nurses to meet the patient caseload (this will allow safer patient care).