iA Groupe financier
Industrielle Alliance
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Avis des employés pour Customer Service Representative chez iA Groupe financier

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Culture d'entreprise
Working at Industrielle Alliance : It’s was good! Good people, good job, but not enough salary. For all the work that we do, the stress that the agent put on us, ww deserve to be paid more. And i think that they should start to think about letting more employees work from home or have flexible schedule.
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Équilibre vie professionnelle/personnelle
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Good work/life balance and job security. There are some departments with mangers who should not be mangers and have a lot of favouritism among the people working under them.
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Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
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Culture d'entreprise
A typical day involves phone calls, and manoeuvring between two but similar operating systems - which becomes redundant. You are told exactly how to do your job, including what personal notes to take and how to take them. Management and training is very controlling, not open to improvement suggestions, even the simple, obvious ones. The computer systems are quite complex and there is no need for them to be. Once you master the system however the job is straight forward, and each call is different. Co workers are great, a fantastic place to work in terms of morale, friendships and team spirit.
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