Allways something different
Image Systems Technician (Ancien employé) – Medicine Hat, AB – 12 septembre 2012
Through 15 years with several manufactures being handled, each in a unique situation, diversity was at the forefront. From the small printer on your desk to the large copier at the school or the color copier at a funeral home, repairs and solutions were needed and expected in a time sensitive manner. I very much enjoyed the challenge. I attended in person and online, dozens of model specific courses as well as several customer service training seminars. Managment was remote, so I was left to my own devices to ensure cost effectiveness and maintain a superior level of customer satisfaction. Target levels were set and through computerized tracking often exceeded expectations. All employess were interconnected through MIC phones and were a resource that was the touch of a button away. Most having over 10 years in industry, we served as a mentoring pool for lesser experianced staff and were usually always available to physically assist when needed. The hardest part (due to corporate restructuring) was handing in company property on my last day. I really enjoyed the diversity of my workplace, several locations each day and the interaction with different individuals. Hearing their concerns and requirements and providing a cost effective solution to fit their unique environment.
excellent benefits and work hours
not having a local branch office