IDM Youth Services - Avis

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Great jumping off point for working in the field of youth care and mental health.
Support staff/ Senior Staff (Ancien employé) –  Langford, BC5 novembre 2019
IDM is a relatively small company with a high turnover of employees, due to the demanding nature of it's work.

Employees can work as hourly (8am-4pm), Half overnight (4pm-8am), or full overnight (8am to 8 am).

Typically employees work up to three 24 hour shifts a week at a designated house - this is the most demanding type of role.

While there is a slight disconnect between Sr. Managers and workers in the home's, support is available if needed, and a close culture exists if one works at several different resources and makes an effort to meet other employees.

There is no formal training for working in mental health - employee turnover is too great for that to be realistic - although literature and workshops are made available.

The key to success in this job is learning to prioritize the extensive paperwork/chores required, with managing the emotions of the youth served, and learning to work with others for up to 3 days at a time.

During the interview process for IDM, they are looking above all else for SELF CARE, as they need individuals to model behaviour. If you struggle with self care or emotional regulation, this may not be a job for you.

The core group of Sr Managers and long time employees were without exception wonderful, caring, selfless individuals who strive to manage both the houses and the high turnover of employees.

This was a great experience and would recommend it to anyone who wants to earn some money while pursuing a noble cause.
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The company can do a lot better but for some reason prefers not to hence the high staff turnover
Youth Support Worker (Employé actuel) –  Victoria, BC23 octobre 2019
The kids are great go work.
The company doesn’t do much to give staff the impression that their welfare counts.
There is a lot of paperwork and documentation.
Staff benefits are almost non-existent
Points positifs
Wonderful kids, great manager’s at some resources, awesome colleagues at most resources
Points négatifs
Poor staff welfare, no benefits package
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Long hours, and little compensation
YOUTH WORKER (Ancien employé) –  Victoria, BC8 octobre 2019
I absolutely loved the individuals whom I supported while working at IDM Youth Services, and honestly miss them to this day. HOWEVER, the turn over here is very high. For the amount of time and effort you put into the position, you get very little in return. The pay is horrendous. If you divide $215 a day by 24 hours, you are only getting paid $8.95 an hour!!!! It boggles my mind that they can get away with this. The poor children have such a high turnover with staff, I could only imagine how it makes them feel. I would not recommend IDM to anyone. I believe if they offered hourly day and night shifts that they would see a lot more staff sticking around, and the youth would receive the attention that they deserve.
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Great, meaningful work. Not for everyone.
Senior staff (Ancien employé) –  Victoria, BC16 novembre 2018
I worked with IDM for a year as a senior staff. The management and coworkers are fantastic and very supportive. The team at IDM does a great job to stay positive throughout fairly stressful situations. The kids are really amazing and the staff have a wonderful opportunity to build life changing relationships with these kids as we help them to grow into adulthood.

The shift structures can be difficult for a lot of people, it's typically 3 straight days that you are working. The company has done a good job lately at trying to make sure staff get at least a one hour break every day but it is still not guaranteed. Because of this the company unfortunately has a lot of turnover. However if you are aware of this going into it and you enjoy a four day weekend it can be a pretty good shift.

Many of the negative reviews are from people that just weren't a fit for the company, don't put too much weight into those reviews. If you like kids, and are interested in joining a team of people who truly care, and you're ok with strange work hours this is an amazing place to be.
Points positifs
great coworkers, meaningful work, awesome kids.
Points négatifs
shift structure
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Awful
Youth Care Worker (Ancien employé) –  Victoria, BC18 septembre 2018
The pay is okay (not great), but the real issue here is the youth. I've worked with youth in crisis for almost six years now, and through my experiences at IDM Youth Services I've noticed a lot of saddening things. Most of what the employees have to do is a lot of paperwork, and this takes up chunks of our work day. The youth are always asking to go on outings for the day, and we are almost never able to facilitate that due to the paperwork. There is stressful situations from time to time, where a youth is escalated etc but it seems as if there is always a closed curtain between management, staff and youth. Some houses are quiet, but some are always filled with day to day RCMP visits and calls, rambunctious yelling and swearing etc. It seems as if employees are always trying to condescendingly undermine youth all the time, and prioritize their staff rather than the youth living here. What is the point of a youth services company if all they focus on is the employees? It was a stressful experience working here, and I would not recommend it ever again.
Points positifs
Free food, mediocre pay, get to work with amazing youth and learn their story
Points négatifs
Management out of touch, youth are ignored most of the time, prioritize staff care and not youth care
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Great Learning Opportunity and Wonderful Youth
Youth Support Worker (Ancien employé) –  Victoria, BC28 mars 2018
If you're looking for paid experience in child and youth care this is a good way to get your foot in the door. However, the hours are long and, at times, incredibly demanding. Shifts range from 12 to 24 hours and are generally done three days in a row. This can make it difficult to find a work/life balance and often leaves you exhausted on your first day off. Most of your coworkers will be compassionate, supportive and will likely have similar ethics to you (there are some big hearts in the company). The organization has grown a bit quicker than anticipated and as such, the attention to employees' wellbeing really isn't where it should be, especially considering the emotional and mental labour that goes in to doing this job well. You will need to advocate on your own behalf to ensure your voice is heard by upper management as it is rare that they see the day to day burnout you may experience. The youth are wonderful and through the rollercoaster of ups and downs, they will teach you more than you'll ever be able to teach them. I am forever grateful for the time I was able to spend with such resilient, hilarious kids.
Points positifs
Free food, opportunity for very fun recreational activities, supporting at risk youth and learning something new every single day.
Points négatifs
Long hours, difficulty sleeping, work/life balance, low pay.
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Review from former employee
Support Worker (Ancien employé) –  Victoria, BC9 janvier 2018
This is a great place to work if you want to get your foot in the door with child and youth care. Working with the youth can be really rewarding but also incredibly stressful at times (learn a lot of valuable skills as you go). The shifts are 72 hours straight with 4 days off making the shifts, especially on the 2nd and 3rd days incredibly long. If you want a more balanced, 8 work day you must be in management position. You might be able to handle the 72 hours, but keep in mind each house is highly variable in the amount of sleep you can get. Some houses are completely quiet at night while others have youth coming and going up to 3am, with staff having to often respond to RCMP calls, and despite having interuptted/lack of sleep you're still expected to be up at 7am.

The pay is far from great and the benefits are virtually non-existent. On top of this the company expects the employees to commute to them every 2 weeks to pick up their paychecks & deposit it themselves (as direct deposit charges a fee the company doesn't want to pay for), to attend monthly meetings that are unpaid, and to undergo 16 hours of training for free on 2 of their days off.

The company does have potential but things need to change at the management level and employees could be treated better.
Points positifs
Free food, work with great youth, good way to get your foot in the door
Points négatifs
Poor managment, low pay, stressful at times, sleep over night in dysfunctional houses
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5,0
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Fantastic in all areas!
Youth W (Employé actuel) –  Colwood, BC4 janvier 2018
Working at IDM has been a real joy. A job as emotionally taxing as this one can be could not be done without the one of a kind group of staff that we have here. Staff are so supportive of one another and will do everything in their power to ensure that you encounter your next challenge with the utmost knowledge and confidence.

Management is very understanding of what you go through on a day to day basis because they are always there to help whether it is a quick phone call, or in the trenches with you helping with the day to day process. The best part about the management at IDM is also the amount of understanding they have for the schedules of their employees and their mental health. As the nature of this job can be mentally taxing, they are always doing their very best to check in with you or accommodate you if you are feeling burnt out in a situation.

The best thing about the job is you have many moments where you have felt you made a difference both to the Youth in care and to the Staff and management as they always make you feel so valued. It's a very all for one and one for all environment and when I tell people where I work I do so with great pride. Keep up the great work IDM!
Points positifs
Great staff, Very helpful management, Good conditions of living (i.e. Clean bedding, food, showers, etc...)
Points négatifs
Long hours, Emontionally taxing
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Upbeat, supportive environment
Part-time Support Staff (Employé actuel) –  Langford, BC18 septembre 2017
IDM is a company that I cherish and have learned an immense amount from! The work is team based, where managers, senior staff, support staff and practicum students all work alongside each other- so as to provide the best care possible for the youth. Staff are incredibly dedicated to the welfare of each other and the youth in care. It is a fast paced environment (much of the time), which I loved. I learned a tremendous amount regarding the mental health, developmental/cognitive, behavioural and physical limitations of the youth, as well as their unique perspectives on life, the beauty of their hearts and their desire to be cared for.

The most difficult part of the job was balancing the hours with school or other life commitments due to the shift lengths. However, this length of time also allows for strong relationships to be built with the youth as they learn to trust you over time.

Perhaps not the best paying job, however, this is a major learning opportunity that most people have to pay for through school. Pay also does increase depending on your position. You could never learn in textbooks what you learn in a few days working with IDM.
Points positifs
Major learning opportunity in: patience, redirection, boundaries, crisis intervention, and MANDT training.
Points négatifs
Long hours, emotionally taxing escalations
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Great entry point into the field
Youth Worker (Employé actuel) –  Victoria, BC18 août 2017
IDM Youth Services is a great place to start working your way into a career in youth care, social work, counselling etc. Tons of great staff and youth to build relationships with and awesome way to learn about the field. Many different locations to work at and expand your knowledge of youth in care. Great team!
Points positifs
Always growing, lots to learn, awesome team of people
Points négatifs
Can be stressful days
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Burn out
Youth Worker (Ancien employé) –  Victoria, BC7 mai 2017
Having worked for this company for one year (not current employee), I can attest to the fact that the previous reviews are accurate. I worked in a house where I was abused verbally and emotionally by the youth... almost impossible to escape in this line of work, however the lack of support and gratitude given to staff was quite appaling. Loved parts of my work--meeting and working with great kids.

It wasn't a bad way to get into the field.. but just know going in that you will feel expendable and undervalued. So much potential for this company if they hired someone to do hr
Points positifs
Free food, good kids, good experience in crisis managment
Points négatifs
Poorly run, staff undervalued and underappreciated
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Incredible Team
Senior Staff (Employé actuel) –  Victoria3 avril 2017
Not sure why disgrunted employees feel the need to give such biased and unclear reviews. I am curently an employee in a Senior Staff (not management capacity) and find the review that was posted on March. 19th to be extremely inacurate and offensive. Everyone at this agency works tirelessly to provide care for the youth in our community that have no where to go (dont qualify for specialized treatment centers but are too behaviourly challenging to be placed in traditional foster homes).

Yes, the work is difficult and stressfull and the wages arent the most lucrative but they are very up front about this at the interview (and this is the social service industry...come on).
Yes, there are alot of employees in their 20's. This is an entry level opportunity for alot of people and allows for lots of networking and interaction with other involved professionals.
Yes, the company paid to have two members of management get certified to teach a non violent crisis intervention and practices course...and yes, that makes it cheaper for them to train employees (so?). Though it is a requirement to get their training, employees are provided with the training/certification at NO cost.
There is a benefit package through Manulife that is offerened to employees.

It is true that at this time there is no HR department and they could benefit from this. The company has only been in operation for 7 years though and is funded as a "foster home" (so there isnt alot of funding to allocate to this type of thing). From what I understanding this is something that the agency is prioritizing and
  plus... working on finding a solution for.

People should know that respect and support is prominent in this agency. Perhaps these disgrunted employees arent clear on the limitatons, processes and focus. For example...yes, sometimes IDM grows unexpectedly- but usually that is because MCFD calls them with news of a yong person in dire straights who literally has no where to go...then IDM does their best to find a space for him/her, often opening up a new location to ensure that the specific needs of the youth can be adequately met. It has been my experience that when the "big picture" is considered the agency does everything they can to prioritize and balance the needs of the youth/community and the fucntioning of the agency/staff.

Sorry for the long winded review! I feel like often people only think to write reviews when they have something negative to say. I have had an excellent experience working here and have met the most incredibe people along the way. IDM works with the forgotten youth in our community- I am proud to be a part of it.
  moins
Points positifs
Amazing collegues, endless learning opportunities, giving back.
Points négatifs
Pay isnt awesome (but its the social service industry), days are long
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Extremely dedicated group of people
Youth Worker (Employé actuel) –  Victoria, BC3 avril 2017
The staff that work here are some of the most dedicated people I have ever met. They go above and beyond to help the youth with all of their needs. Management does a great job of supporting the staff in navigating an extremely challenging job.

The most enjoyable part of the job is that I am always learning something new and the work is never boring. It is challenging to find the work/life balance but there are lots of supports in place to help.

A fun and energetic group of staff work together to reach common goals for an extremely vulnerable group of kids who need help.
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Poor Management
Staff (Ancien employé) –  Victoria, BC19 mars 2017
You will be over worked and under paid.
Management is hot on their own authority and have forgotten how to respect employees. They are not supportive at all. They will ask for more and more requirements of you and not cover the costs of this training. That or they will find a cheaper way to do it (certifying one employee as a teacher to teach the others) and suggest you be grateful of the 'opportunity' you are getting when in reality any other company would have covered the cost.
The add says they are always growing and expanding so that's why they are often hiring- yes they grow too quickly and disregard the welfare of their staff and youth. That and they only seem to hire young people who don't know they deserve to be treated better.
This is all very disappointing as the company has potential. They just need to take a step back, get better human resource management, respect their employees more, and remember why they started in the first place.
Points positifs
Can eat at work, work is 2-3 days of the week so time spent efficiently, get to work with amazing youth, coworking support staff are usually of like mind, infrequent crossings with unsupportive management
Points négatifs
Out of touch management, loss of focus for the youth's well being, need to sleep on site, shifts are long, work is extremely stressful, zero benefits, pay out of pocket for new training requirements, little to no room for advancment, will burn out quickly
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poorly managed
Casual Support Worker (Ancien employé) –  Victoria, BC12 janvier 2017
Below minimum wage for difficult and unrewarding work. Management gives minimal supervision and feedback, unless negative. Main communication is text and email, not in person. Expectation of staff to attend unpaid monthly meetings.Good place to learn about MCFD and youth in care.
Points positifs
can eat while at work
Points négatifs
hours, no sick time, benefits, poor pay, must play politics to advance
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Needs improvement
Senior Staff (Employé actuel) –  Vancouver Island22 octobre 2015
This company has a lot of potential if the upper management would give it a chance. This is providing individuals with no experience a chance to earn experience.
Points positifs
Work week is complete in a few days
Points négatifs
Long hours
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