ICracked - Avis

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5,0
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One of the great internet startup companies of all time.
Operations (Employé actuel) –  San Francisco, CA25 janvier 2019
Read "Only the Paranoid Survive" by Andrew Grove "Becoming Steve Jobs" this is the level of Awesomeness. Radical Candor is a book that reminds me of the type of sophistication you get when you work there. They respect you and everyone respects each other.
Points positifs
Everyone there is top notch.
Points négatifs
I do not wear Converse.
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1,0
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Techs made no money
Repair Technician (Ancien employé) –  New Jersey15 janvier 2019
screens were overpriced. the company wanted you to purchase all parts through them which were over price leaving a small profitable margin for the tech employees who worked for the organization.
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3,0
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Part time job
Technical Support Specialist (Ancien employé) –  Redwood City, CA9 janvier 2019
Quit because I was in school and didn’t have time. I was working full time at another job, kids in school, and they had after school activities also. So it was hard to find time to meet people and fix phones.
Points positifs
Meet good people
Points négatifs
If u mess up phone it comes out your pocket
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3,0
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It was a great opportunity and wonderful learning experience.
Apple repair tech (Ancien employé) –  San Antonio, TX20 décembre 2018
Overall I really enjoyed this job. I was always meeting new and interesting people and the best part was I never knew what to expect from one customer to the next. Most repairs were very simple and quick fixes, there we a handful that were challenging and made me think outside of the box to troubleshoot the issues at hand. The most rewarding part of the experience was seeing the customers face when I handed them their phone back fully functional, you could see the weight lifted off their shoulders with a smile and lifted spirits.
Points positifs
Gained technical knowledge of Apple products and how to repair them.
Points négatifs
Inventory was always short.
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5,0
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ok place if you are willing to fight for repairs
Independent Contractor (Ancien employé) –  Gulfport, MS11 août 2018
day is spent fighting for repairs. learned about cellphone repair. management is in california. workplace was home. hardest part of getting jobs. ok place
Points positifs
set my on hours
Points négatifs
to many techs in a small area to fight with
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4,0
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Great Company Lacking Management
Service Delivery Manager (Employé actuel) –  Redwood City, CA10 mai 2018
There is great work to be done here and great skills to develop, unfortunately there is not much consistent direction coming from the top. The company has poured money into avenues which have failed to generate a return or benefit to the company.
Points positifs
Autonomy
Points négatifs
Management/ Office Culture
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3,0
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Fun SIDE job
Mobile Phone Technician (Ancien employé) –  Charleston, SC9 octobre 2017
i did this job, full time for about 3 years, it was fun. you get to meet some really cool people. You basically work when you want. The downside is business gets slow and you might not have work so i would only recommend doing this part time, or on the side. local shops around here basically choked me out with their better pricing. working for icracked you HAVE to use their parts and their parts are pretty expensive which causes your prices to generally be higher. another downsid is having to do warranty repairs for customers. you are compensated for the warranty (parts only) but its a long process and generally just sucks to deal with. It's a risky business but if you have the money to invest in it and want a side job then go for it. You use your own car / your own gas and you buy your own parts and tools.
Points positifs
Make your own schedule. Meet cool people
Points négatifs
Buy your own parts. Wear and tear on your vehicle. Warranty repairs.
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3,0
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Good if you can afford entry
i-technition (Ancien employé) –  Portland, OR24 septembre 2017
It costs A LOT to get started with iCracked.
With no real ability to recuperate the initial investment, it's clear how the company makes its money, the chumps that buy into the company.
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4,0
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Great for small cities and big cities
iTech (Ancien employé) –  California24 septembre 2017
Working as part time student was a great source to learn from, and getting money at the same time.

You work as a licensed iCracked affiliate you will establish your business presence to increase potential repairs.
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2,0
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Franchise agreement - Independent contractor
Mobile Device Specialist (Ancien employé) –  Minneapolis, MN16 août 2017
Their business model is a concierge service, meeting customers, on demand at the customer location. Too much time spent travelling to earn enough to make it worthwhile. Too much liability for the money earned.
Interesting work.
Points positifs
Interesting work
Points négatifs
Too much liability for too little return
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5,0
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Productive and fun work place
Job Title (Employé actuel) –  Redwood City, CA14 août 2017
An amazing, dynamic place and people - this company changes people's lives and keeps their customer connected to something very, very important to them at place that is easy and convenient to them.
Points positifs
Free lunches, kitchen - it's all good.
Points négatifs
none really
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4,0
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Work to Learn not to Earn.
Business Operations Manager (Ancien employé) –  San Francisco, CA26 juin 2017
Fun and engaging. Great opportunity to work in a late-stage start-up, not great for those looking to grow financially. Very top-heavy organization, very.
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4,0
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if you enjoy being smart and solve problems this is for you
Lead Technician (Ancien employé) –  Redwood City, CA29 mai 2017
this is simple and easy.
if you have a passion for fixing smart phones and ENJOY doing it,
then this is for you.
i loved being an icracked technican
it was very fun and challenging.
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5,0
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Fun
iTech (Employé actuel) –  Redwood City, CA7 mars 2017
They have nerf guns and bean bag chairs. Perfect Silicon Valley start up vibe. They also get tamales from Costco and I highly recommend using the panini press to crisp up those suckers and gosh darn they're tasty.
Points positifs
Great snacks
Points négatifs
Warehous
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3,0
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Learning curve
HR Generalist/Technical Recruiter (Employé actuel) –  Redwood City, CA21 février 2017
Nice atmosphere, learning curve, and people are friendly and helpful.

Being a startup, processes and procedures always change and fast moving towards any update.
Points positifs
Free lunch
Points négatifs
No career advancement
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5,0
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Organized, productive workplace with an enjoyable team.
Development Associate/ Technician (Ancien employé) –  Redwood City, CA4 mai 2016
iCracked was a very enjoyable company to work with. I learned a lot in dealing with customers, as well as a great understanding of repairing all types of technology. Management was amazing, always helpful.
Points positifs
Healthcare, free lunch, enjoyable work force.
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3,0
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Very laid back, and flexible.
Expansion Sales Executive (Employé actuel) –  Redwood Shores, CA7 avril 2016
It was a great experience being able to onboard technicians for a nationwide company. A slight change from a normal sales job! Even though i was also selling, there was a lot of recruiting involved as well, which was exciting and new.
I learned a lot about what it takes to keep a network of technicians updated and as well generating revenue for the company.

The hardest part of the job was having no advancement in the company. As well as the compensation being low for the kind of revenue we generated for the company.

Ultimately i learned a lot, and worked with some great people! Just time to move on with bigger opportunities.
Points positifs
Flexible, unlimited PTO
Points négatifs
no opportunity for growth, poor compensation
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3,0
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Most coworkers were friendly
Phone Technician (Ancien employé) –  Los Angeles, CA31 janvier 2016
Certainly not the place for me, some days just seemed to drag, and not much room for growth or to expand knowledge. Certainly not my type of environment.
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4,0
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Set your own hours
Independent contractor (Employé actuel) –  Rockingham nc14 août 2015
The more you work the more you make. I only wish they would send me more customers. Its easy to get on but you have to pay at least $350 to get started,
Points positifs
Hours
Points négatifs
No set paycheck
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4,0
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If You Are Studious, Organized, Social and Love Technology this Job is For You.
Certified Samsung and Apple Device Technician (Employé actuel) –  Redwood City, CA13 août 2015
A typical day consists of strategizing and getting in contact with customers.

A majority will want their repair as soon as possible (usually same day within a reasonable time).

The hardest part may be the uniqueness of each repair sometimes you run into the unexpected.

It is not the same as having feeling as having an office where you could go to if you wanted to speak to your manager but management can be contacted through scheduled calls and monthly webinars where they assess progress and give help.

What's most enjoyable about it is meeting new people. Also the satisfaction of completing the repair and knowing the customer is happy because it leads to referrals and follow up inquiries.
Points positifs
Customers are generally respectful, good work life balance, uniform lessons and equipment are included in start up package, good training system, constantly improving company.
Points négatifs
No Salary, No benefits (I think they are looking to get healthcare soon), Technicians in your area may compete rather than help at times, Commuting to repair locations may be a hassle depending on where you live.
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