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Avis des employés pour Technical Support Specialist chez IBM

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19 avis correspondant à votre recherche
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Fresher friendly. Office layout is nice with the cafeteria. Lots of client exposure and colleagues are helpful. Interesting project work, can get ample of overtime if ready to do it.
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The legendary company. Work with skilled professionals. Great education programs for employees. High salary. High internal culture. High standards. Modern offices. Great opportunities for growth skills up. Working here a great way to become a professional. Hi security standards.
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Very competitive wages for the amount of work required, comparatively speaking to other Service Desk positions. Employees are people who realize you're just a person doing the best you can, people who are rude on the phones get banned from being able to phone in which is pretty nice. Very understanding in terms of time required to be off in case of emergency. Very understanding in terms of having to work from home if you're having personal or misc problems. Would 100% recommend a technician to work here.
Points positifs
Competitive wages, kind staff, actually appreciative and caring.
Points négatifs
Sometimes you can get bad shifts with weird days off, but it's worth it.
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Loved this job but ultimately there was no future. I was on a 5 year contract and after the contract was over there was no future with IBM. Great work environment and was able to work from home on occasion.
Points positifs
working from home
Points négatifs
Commute to downtown
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I loved working at IBM. The staff and management have are supportive and professional. I never went to work feeling like it was a chore. The overall experience was good. I only left to pursue a more lucrative job to support my growing family.
Points positifs
Team spirit
Points négatifs
24/7 on call
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Workplace environment was fun and management was always attentive and willing to lend a hand . Team leaders were always willing to share knowledge and cross train employees when new subject matter needed to be studied.
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Nice team members, ready to help whenever you need it. The work environment welcomed outside of the box thinkers. This has been one of the best places I have ever worked at.
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The Job Roles were challenging and I always enjoy a challenge and jump at the opportunity at gaining more knowledge, learning new things, advancing my skills. IBM is a workplace that allowed me to do all of the above.
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I enjoyed this place when I first got here. As things progressed it became apparent that IBM had stopped caring for the department. We were losing people and it seemed that management did not care, or try to get more people to replace them. Kept a positive attitude while going through this but hard to keep that when it seems the company does not seem to care about its workers.
Points négatifs
Losing people and not getting new ones to replace and keeping overall team work load the same
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Day to day routine would vary as customers would utilize a diverse set of applications and systems. Always learning something new about different systems, great management and comfortable flexible work environment.
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Exactly what you would expect of a giant company. Piles of bureaucratic processes, zero connection to the many layers of management above you...but they run like a machine.
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Work is really hard, but you wouldn't figure that out until you start because the pay will indicate your doing something very simple. However this company gives you a big badge to put on your resume.
Points positifs
Badge on Resume
Points négatifs
Little pay for such hard work
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Every day was filled with chanllenging work. Colleague worked in a team matter. The days were full of joy knowing that each customer I serviced was happy to have been serviced by me in order to get their matter solved
Points positifs
bonus
Points négatifs
none
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my favorite part about working at IBM is my co-workers and the management. My directors are very approachable and easy to talk to! Great benefits, hands on training, very competitive pay rates and the people are just great! The corporate culture is relaxed while there is a major feeling of being a part of a team. The company mission statement is clear and it seems that all employees really are there to help people find jobs in their own way. Expectations and goals are high but the support is present to help all employees achieve set goals. Management wants to help their teams succeed.
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Good place to learn technical skills in various platforms in IBM. I developed good Cisco skills on machines like C4500R+E switches, from 2821 to 7200 series routers, latest 3650, 3750 layer 3 switches, switch stacking, IOS up grade, configuration files upload etc for various major clients in Canada and USA.
Points positifs
Free Barbeque every year and indoor games in summer
Points négatifs
overtime available
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Supporting Government of Alberta, Human Services Department: -Remote connecting to User`s Workstation to trouble shoot. -Updating Staff Directory Contacts in Active Directory. -Mapping Network drives and Printers. -Resetting Windows Log in Passwords -Resetting Applications and Tools passwords. -Creating new Windows profiles for users. -Installing and removing Software. -Assisting client with RSA FOBS (Creating PIN, Resetting credentials) -Over the phone Technical Support -Escalating Issues for clients. Supporting AHW and AHS (Alberta Health Services) clients Password Resets for Netcare Portal, RSA Token FOBS, Password Resets for PD (Patients Directory) Assisting, pharmacies
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Service Desk positions at IBM Canada (Markham) are a great opportunity to upgrade your resume and obtain on the job experience learning from senior agents, team leads, managers and the rest of your peers. Opportunity to support multiple accounts. Unfortunately, the majority of the hiring for these positions (contract) are through third party recruiters who take a big stake from your pay.
Points positifs
Great work experience
Points négatifs
Low salary, no benefits
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-Very high pace environment -Very much to learn around -Amazing team to work with
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Diverse multi-platform environment. Greta place to learn and to experience various issues within one organization.
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  1. Technical Support Specialist