IBM
Le taux de satisfaction est de 67 sur 100
3,9 étoile(s) sur 5.
Recevez de nouvelles offres d'emploi et avis chaque semaine!

Avis des employés pour Help Desk Analyst chez IBM

Intitulé du poste
Lieu
25 avis correspondant à votre recherche
Voir les 30 605 avis
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
It's a a good place to start your carrer. There's a large amount of people able to teach you whatever area you are looking for specialize. Able to do remote work giving me more time for me to spend on my family.
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
It was a contract job to work. They gave two weeks of training and then placed you on the foloor for the other week with a partner. The following week you were on your own and you would ask for the help needed.
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
worked in team environment publishing support documents for staff on the phone supporting field engineers at the Encana oil company in Alberta. also supported other lines over phone or email with break and fix issues and password resets
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Good work experience. Nothing much to say. Just a contract job , once ended your out of work. Over all gain lof of experience in IBM , good place to work on.
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
good pay and room for advancement managers usually promoted from within good culture in the workplace good support from the team and from managers and others
Points positifs
good environment to work in
Points négatifs
large corporation
Avez-vous trouvé cet avis utile?
Notez une entreprise où vous avez travaillé récemment
Partagez votre expérience pour aider d'autres utilisateurs.
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
I have a good experience with IBM; worked in the most interesting and relevant programs in the market. Work / Life balance is not always ideal although there is tremendous learning too.
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
• Maintained high levels of promptness (resolving most issues within targeted 10 minutes) • Made recommendations to internal IT teams to ensure full functionality of all systems and network printers
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
I am sure IBM has some great IT jobs that you can work for and earn a good living but not as IT help desk agent. If IBM is ur first IT gig then go for it.You will learn a lot in short amount of time.But the growth within company is not that great. Eventually you have to move on .
Points positifs
15 vacation days / Health Benefits /
Points négatifs
Old management /Old way of doing things
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Highly demanding customer's service , solving customer's problems from password change to setup printer drivers, to software help, solving by phone and remotely connection to the customer's computers
Points positifs
Free fridays lunch- pizza
Points négatifs
8 Hours
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
I've had the pleasure to work with people living in all parts of the globe. The synergy among the teams we were involved with really clicked and made the job seamless on a day-to-day basis. The hardest part of the job was not to be able to hang out with my teammates after work since they were all based in different parts of the world. What I enjoyed the most was being able to work from home; avoiding traffic or grisly weather.
Points positifs
Home-from-home, Weekly pay
Points négatifs
No benefits
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
It is the first place i worked at, it is my first experience but it was not satisfy my passion to work. Technical part was very minior thats why i was looking for another organization to develop my technical skills
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Awesome Environmet & Great People To Work With. A typical day at work primarily consists of troubleshooting hardware and software issues for clients remotely, and handling escalations if need be. Other responsibilities include making daily reports regarding customer satisfaction and following up if necessary. Everyone is extremely helpful to one another, and everyone has something unique they can contribute to the corporate environment. The management is extremely accommodating when it comes to scheduling and/or leaves for the employees. The hardest part of the job is when you're a new employee and you're about to take your very first call, but that is also what makes it the most enjoyable since there is always something new to learn every single day with potentially every client you come across with.
Points positifs
flexible hours, ability to work remotely, excellent training and management
Points négatifs
low pay
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
The most enjoyable part of this job was deal with different type of users and try to help them to resolved their issue -very much fun and friendly environment
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
I enjoyed working there, but I had a difficult time not having benefits, which makes it difficult for me to afford my medical needs.
Points positifs
free lunches, parties
Points négatifs
Benefits were not given
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
A job acquired through third party companies. Survival job for me. Workload is heavy and the pay is low as a contractor. No room for advancement and no pay raise for anyone no matter what you do. Good for experience if you are just starting out other than that no real reason to take this job unless your skills are lacking or there is nothing available out there.
Points positifs
Cafeteria if you work the day shift and parking, It you live in the East end the commute would be good, Work Experience
Points négatifs
Low pay. No prospects.
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Working for IBM was great. Even though we knew our jobs were eventually being sent to India, it was one of my favorite employers.
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Had the experience workingwith the most amazing Mangers, very helpful and friendly co-workers.
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Every day is a typical day. Supported all Loblaw related companies globally 24/7 for various sectors like corporate offices, warehouses, all the stores globally, all gas stations, pharmacies and different departments like Joe fresh, Photo studios/labs, optical section. I have learned to manage to handle fast paced, hectic and critical situations and find solutions. Indeed it was really thrilling to work in that kind of environment. It is not an easy task, because we need to handle various hardware (like PCs, workstations, servers, POS related hardware, various printers,RF telxon guns, scanners, weighing scales, UPS, switches and routers) and software applications related issues, network related issues, Servers(Exchange,database,application,virtual servers), web sites and web services(various websites related to HR,finance,store related,global payment,gas bar,pharmacy,optical,etc..), RF applications, VPN, Active Directory, authentication related issues. All of these are with different platforms like windows(xp,7,server 2008) Unix, Linux, Mainframe etc and also SAP applications and many more. for all these we need to remember different user ids and passwords. from time to time induction of software upgrades,patches, fixes and new applications and we handled without any prior training. All the co-workers are really co operative , helpful in times of any clarifications, mutually exchange news ideas and method of resolving issues. The hardest part--whenever there is a major power outage, network outage, internet outage, the calls will be pouring in unable to handle calls. the - plus...
Points positifs
Recognition of hard work by awards, rewards, free lunch etc
Points négatifs
long hours
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
typical day at work, dealing with client or customers over the phone, reset client account passwords and activation of accounts/ answer emails, create tickets according to the severity if the technical issues . I have learned a lot when it comes to providing solutions to technical issues to the client, most important is giving them a good quality of service, and the assurance that problem or the reason why they phoned will be immediately resolved. I am truly happy working with my co workers, they have been very supportive and good team player. I don't find the job hard, you will never notice if love the job and doing it with dedications and determinations. The most enjoyable part of the job is when you know that client is satisfied and happy about the service you offer to them and has good result.
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
A great place to work. Very organized, neat and clean, secured, and friendly environment.
Avez-vous trouvé cet avis utile?
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
The only upside was being able to work from home. they extended my contract 3 times though.
Avez-vous trouvé cet avis utile?
  1. Help Desk Analyst