Avis des employés pour Help Desk Analyst chez IBM
Intitulé du poste
Help Desk Analyst25 avis
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worked in team environment publishing support documents for staff on the phone supporting field engineers at the Encana oil company in Alberta. also supported other lines over phone or email with break and fix issues and password resets
good pay and room for advancement managers usually promoted from within good culture in the workplace good support from the team and from managers and others
good environment to work in
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I am sure IBM has some great IT jobs that you can work for and earn a good living but not as IT help desk agent. If IBM is ur first IT gig then go for it.You will learn a lot in short amount of time.But the growth within company is not that great. Eventually you have to move on .
15 vacation days / Health Benefits /
Old management /Old way of doing things
Highly demanding customer's service , solving customer's problems from password change to setup printer drivers, to software help, solving by phone and remotely connection to the customer's computers
Free fridays lunch- pizza
I've had the pleasure to work with people living in all parts of the globe. The synergy among the teams we were involved with really clicked and made the job seamless on a day-to-day basis. The hardest part of the job was not to be able to hang out with my teammates after work since they were all based in different parts of the world. What I enjoyed the most was being able to work from home; avoiding traffic or grisly weather.
Home-from-home, Weekly pay
Awesome Environmet & Great People To Work With. A typical day at work primarily consists of troubleshooting hardware and software issues for clients remotely, and handling escalations if need be. Other responsibilities include making daily reports regarding customer satisfaction and following up if necessary. Everyone is extremely helpful to one another, and everyone has something unique they can contribute to the corporate environment. The management is extremely accommodating when it comes to scheduling and/or leaves for the employees. The hardest part of the job is when you're a new employee and you're about to take your very first call, but that is also what makes it the most enjoyable since there is always something new to learn every single day with potentially every client you come across with.
flexible hours, ability to work remotely, excellent training and management
A job acquired through third party companies. Survival job for me. Workload is heavy and the pay is low as a contractor. No room for advancement and no pay raise for anyone no matter what you do. Good for experience if you are just starting out other than that no real reason to take this job unless your skills are lacking or there is nothing available out there.
Cafeteria if you work the day shift and parking, It you live in the East end the commute would be good, Work Experience
Low pay. No prospects.
Every day is a typical day. Supported all Loblaw related companies globally 24/7 for various sectors like corporate offices, warehouses, all the stores globally, all gas stations, pharmacies and different departments like Joe fresh, Photo studios/labs, optical section. I have learned to manage to handle fast paced, hectic and critical situations and find solutions. Indeed it was really thrilling to work in that kind of environment. It is not an easy task, because we need to handle various hardware (like PCs, workstations, servers, POS related hardware, various printers,RF telxon guns, scanners, weighing scales, UPS, switches and routers) and software applications related issues, network related issues, Servers(Exchange,database,application,virtual servers), web sites and web services(various websites related to HR,finance,store related,global payment,gas bar,pharmacy,optical,etc..), RF applications, VPN, Active Directory, authentication related issues. All of these are with different platforms like windows(xp,7,server 2008) Unix, Linux, Mainframe etc and also SAP applications and many more. for all these we need to remember different user ids and passwords. from time to time induction of software upgrades,patches, fixes and new applications and we handled without any prior training. All the co-workers are really co operative , helpful in times of any clarifications, mutually exchange news ideas and method of resolving issues. The hardest part--whenever there is a major power outage, network outage, internet outage, the calls will be pouring in unable to handle calls. the - plus...
Recognition of hard work by awards, rewards, free lunch etc
typical day at work, dealing with client or customers over the phone, reset client account passwords and activation of accounts/ answer emails, create tickets according to the severity if the technical issues . I have learned a lot when it comes to providing solutions to technical issues to the client, most important is giving them a good quality of service, and the assurance that problem or the reason why they phoned will be immediately resolved. I am truly happy working with my co workers, they have been very supportive and good team player. I don't find the job hard, you will never notice if love the job and doing it with dedications and determinations. The most enjoyable part of the job is when you know that client is satisfied and happy about the service you offer to them and has good result.
Great environment, free office stationaries and boardroom facilities, advance technology and top level security.
A great place to work. Very organized, neat and clean, secured, and friendly environment.