High focus to Customer Care and The Customer Experience. Learned a lot about negotiations, and ways of creating solutions and strategies that will work for client and for the company. Hardest part of the job, is that the political environment plays a big role in the Ontario Utility Industry. Separating the customer's notion of politics and the duties of the companies are at times challenging.
The company is great and lot of things to learn and grow.
A typical day is do the regular work in the morning basically reporting like new trends and stuff like that. Team work is very important. Learned about different line of Business.
Importance of Empathy in CS
handled in bound calls from customers inquiring about their bills. Learned a lot about the company and how hydro works and taught me how to handle irate customers. i gained confidence with customers over the phone. hardest part of my job was trying to please the customers in sticky situations