Very Productive work day, little rest
Customer Service Representative (Employé actuel) – London, ON – 3 mai 2019
Preparing your appearance and put on your uniform.
Personally handle all customer transactions, this was a full serve site.
Be ready to handle any emergency situation.
Car washes were a hybrid of hand done and automation.
I learned how to separate customer service and interpersonal socializing. I learned not to take certain remarks personally. I learned the appropriate way to handle emergency situations. I can socialize with anybody now, despite being reserved and shy.
The management frequently changed hands. I respect the effort they put in, but I often found myself managing myself and my concerns on my own.
The workplace culture was great in the beginning. I was truly happy for once in a job. I made new friends. However, I felt I stayed too long. It began to deteriorate over time. The long term employees, including myself, were given preferential treatment despite several deficiencies in their character, health, and work ethic.
The hardest part of the job is during the winter car wash season. It is cold and wet. Customers will come non-stop, very little time is given for breaks/lunch if any at all. Often times you can have 4 to 5 employees working at the same time, and still find very little time to catch your breath.
The most enjoyable part is the laid back spring and summer season. There are less customers, giving you more of an opportunity to provide 1 on 1 service. It's a better experience for the customers and the employees.
Under the table tips
Working in all weather conditions