Holiday Inn
Le taux de satisfaction est de 74 sur 100
3,7 étoile(s) sur 5.
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Avis des employés pour Front Desk Agent chez Holiday Inn

Intitulé du poste
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74 avis correspondant à votre recherche
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Desk Team is great. Departments care greatly about the hotel but upper, upper management does not. Problem solving skills need to be improved and the hotel is in desperate need of renovation
Points positifs
Free lunch during day shift
Points négatifs
GM is an idiot
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Stay clear. Unorganized management team.Bad work culture.The town is dead.The weather is not that great. But we had to lie to snowbirds. Double book and bump customers in the summer.Gross hotel that is falling apart.
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You work independently and alone in the workplace. The stressful indicators can be the guests that come in, because you get all sorts of people there. You do have to work full hours, because there were rarely any part time workers. The top managers were great and very respectful and helpful if you needed anything. The only 2 reasons I quit was because you never know who to expect to come in and how they're going to react, and because I enjoy working in teams not by myself. I would recommend working here, but only if you are okay with the two reasons I couldn't.
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The people are the best. Both in colleagues as well as the guests. Management needs to have better training. While working if a mistake is made, instead of helping you understand they write you up.
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I hated this job, when my brother got sick everyone started treated me terrible. I tried to book days off because I had medical appointments but they made it difficult so I was forced to quit and then got fired 3 days later. I have never been so disrespected in my entire life
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It is a good environment, where the point is to give good attention to the client who is satisfied with the treatment from the entrance of the hotel until when he leaves it, leaving a good impression so that in the near future he returns to the hotel
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Welcomed and registered guests; offered services and room rates Handled guest check in and checkouts professionally and in a welcoming manner Kept records of room availability and guests’ accounts Group Management Accurately maintaining Guest Profiles in the Property Management System Balancing of all cash and credit and debit transactions during the shift and completing all the required paperwork for audit purposes
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Great team to work with but job can be quite stressful yet rewarding during the busy season. Most staff work together to support each other. Shift work can be a challenge when working all 3 shifts.
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It was a great place to work. They tried to accomodate work life balance as best as possible. Great perks to working there. If you have a problem speak with your supervisor manager they try to fix it
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Worked at vernon holiday inn and west Kelowna. Always understaffed and both front desk managers are jokes. Overwork employees who stay. No appreciation. Hotel itself in west Kelowna is disgusting would never stay there.
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Hotel hours suck you may finish a shift at 11:30pm and start at 6:00am the next day. The director was verbally abusive to some employees. The pay was ok. Culture sucks not a happy place to work everyone was negative and hates working there
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Work alone do a lot of work but its pretty routine and simple. Good place to work for super junior people but Id suggest doing internships rather than working at a hotel during your summer
Points positifs
slow times where you can study/chill
Points négatifs
no lunch!
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Worked there and was great for the longest time I just became uninterested in working all night and am looking for something steady that is daytime hours now.
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being employed here at first was so much fun but after a few management roles being moved around it finna got ran down and a bit corrupt. the pay is not bad for the position either
Points positifs
Wages
Points négatifs
Management
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Management comes out and helps with customers when it gets busy. They also back up your decisions to customer complaints and concerns. They gave you a sense of self instead of micromanaging their employees.
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i understand that hotels can overbook, but it puts pressure and stress on agents who have to deal with the customers who booked but dont have a room reserved for them all because they want the most sales. customers can get pretty nasty even when being explained to them clearly that we honestly dont have rooms for them. and for the reason being. for someone who is very sensitive, this job isnt for you. but if you want to work on your profession customer service handling skills and problem solving skills, this is the perfect opportunity.
Points positifs
50% off meals at the hotel restaurant
Points négatifs
management doesnt care about you
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Love the staff Love the location The GM is kind and caring and personable. Management is effective and efficient while always taking the time to help and explain something you may have never handled to date. Generally very positive and happy environment.
Points positifs
Free meal, Great GM, Management, Location
Points négatifs
More hours
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good hotel to work. good management.used opera PMS no training was required. enjoyable part of work was meeting all the regular guest and staff members
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Amazing hotel and brand culture to work for. I worked various shifts and learned all different skills in different departments. Lost of training from IHG was offered.
Points positifs
free lunch
Points négatifs
shift and weekend work
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This was a great job with great people. The hours were not flexible but the people made it amazing. The job was a great balance of fun and busy, paperwork and communicating with guests.
Points positifs
The staff and pay
Points négatifs
Long hours
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Initially, I used to enjoy working at holiday inn and later on I realized they weren't giving me hours, I was struggling and they would favor the girls rather than the boys
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