Hinduja Global Solutions - Avis

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2,0
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Job insecurity
Customer Service Representative Work@ Home (Ancien employé) –  Halifax, NS16 mai 2019
Unorganized management, no flexible schedules, no good job training programs and long working hours.
only hire when call volumes is high and lay off easily without cause
Points positifs
NA
Points négatifs
pay less
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1,0
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Terrible place to work
Retention Specialist (Ancien employé) –  Barrie, ON8 mai 2019
I was there almost a year and the entire time my schedule was shifted around any time between starting at 7am and ending at midnight. They give you a schedule preference form which is apparently given in the order of seniority and stats on your calls which is entirely disregarded. I have a child in school and after almost a year they were still refusing to put me on a schedule that worked for having a family. My child is done school at 3pm and goes to bed at 8pm, after I had to drop down to part time they scheduled me 4PM TO 8PM every single shift for 2 months! It also has assigned seating in the Barrie location so it’s not even like you’re able to sit beside anyone you know to make the day easier. This job is not fit for anyone with a family. It’s good for the pay, other than being forced to pay $140 a month for your own benefits, so if you don’t have any obligations and have no regard for your mental health as this is a high stress environment, by all means work for this company. .
Points positifs
Pay
Points négatifs
High stress, not flexible
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Réponse officielle de Hinduja Global Solutions
13 mai 2019

Thank you for taking the time to offer your feedback. We truly believe that our employees are our greatest asset, and we are always looking at ways to help our team to develop, learn and grow.We would like to continue this conversation with you to help us improve, and for this reason your feedback is extremely important. Please connect with us at talk2us@teamhgs.com to further our conversation.

3,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
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Culture d'entreprise
8 out of 10
Call Center Agent (Ancien employé) –  Barrie, ON8 mai 2019
Great job opportunity for all types of people -but not very stable management system in the company, as things are always changing and team work is inadequate. Relationships are unable to be formed within the company basis due to that factor
Points positifs
Great opportunity
Points négatifs
Unpaid washroom breaks
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Réponse officielle de Hinduja Global Solutions
13 mai 2019

Hi, thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have had with us. HGS Canada is always striving to develop the members of our team and we want our people to learn and grow together. Our community ENGAGE teams are a typical example of how our awesome employees ingratiate themselves in their local communities and promote our social responsibility activities in the best way we can; by getting involved as OneHGS. Best of luck for the future and thank you for sharing your talents with HGS Canada.

2,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
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Culture d'entreprise
great place to work
Designate Work @ Home Production Manager - Fido (Ancien employé) –  Belleville, ON4 mai 2019
great place to work but for the short term. jobs and jobs posting according to business rules only. not a lot of job security in this business of call centres.
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Réponse officielle de Hinduja Global Solutions
13 mai 2019

Hi, thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have had with us. HGS Canada is always striving to develop the members of our team and we want our people to learn and grow together. Our community ENGAGE teams are a typical example of how our awesome employees ingratiate themselves in their local communities and promote our social responsibility activities in the best way we can; by getting involved as OneHGS. Best of luck for the future and thank you for sharing your talents with HGS Canada.

5,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Great work environment
Customer Relations Associate (Ancien employé) –  Belleville, ON2 mai 2019
This is a great place to work. Management super friendly willing to help out when required. I would be still working there if I had not had my knee injury, but know that it better hoping to reapply and rejoin the HGS team.
Points positifs
Bonuses, rewarded staff lunches, great benefit packages
Points négatifs
You get the odd extremely rude/abusive customer.
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Réponse officielle de Hinduja Global Solutions
13 mai 2019

Hi, thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have had with us, especially on a platform that generally tends to attract less than flattering reviews. HGS Canada is always striving to develop the members of our team and we want our people to learn and grow together. Our community ENGAGE teams are a typical example of how our awesome employees ingratiate themselves in their local communities and promote our social responsibility activities in the best way we can; by getting involved as OneHGS. Best of luck for the future and thank you for sharing your talents with HGS Canada.

2,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
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Culture d'entreprise
Terrible experience. Felt completely lied to.
Technical Support (Ancien employé) –  Barrie, ON26 avril 2019
Lied to me completely about how they operate and how they handle actual employees concerns. I was out the door before anyone could even suggest a solution. I had lost daycare and told my supervisors and I said I was still looking and I still want to work but its hard for me to do afternoons. I explained if we can do a day shift I can still work and I pleaded my reasons. To no prevail I was then told its okay if I left. I asked will I be able to come back to work after I found childcare they said," Yes of course, we wish you good luck."

Now I went back after I got a more stable child care. and I was denied and they said you are on the list. that you can t come work her again. I explained why I left and I was told I could come back but I was told I am on the list of not to be rehired. I was top of the training class, have way more computer qualifications than average and have professional training with Microsoft and Mac and the lesser know brands.

very unprofessional people management and have no care for real hard working people they will shoot you out the door faster then you came in. there is a revolving door here and they don t care about quality workers they care about how many they can push around and treat like sheep. I was someone who spoke up for the rights of the workforce.
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Réponse officielle de Hinduja Global Solutions
20 mai 2019

Thank you for the candid feedback. We are sorry to hear that your HGS experience was not the perfect fit for you. We try to be an engaging employer by creating a positive work environment, reflected in part by the many community engagement initiatives that we are involved in. We take your feedback seriously and we would like to discuss your views further so that we may be able to address the issues that you raise. Please email us at talk2us@teamhgs.com to further the two-way conversation. We look forward to hearing from you.

1,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
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Culture d'entreprise
Horrible management
Customer Service Representative (Ancien employé) –  Dartmouth, NS15 avril 2019
HGS is a horrible place to work , the management is horrible there is also lots of favouritism within the centre . When it comes to getting the hours you want you will not get those preferred shifts no matter how good your score card is . The managers look down on agents like we are ants and they don't value us. There is a lot that goes on here that should not happen that they let slide and they will fire you there for no reason it is called “termination without cause” no matter how long you have been there . In any workplace you should not have to feel threatened by HR but you do feel that way . This place gave me major anxiety
Points positifs
benefits and pay
Points négatifs
professionalism management, the list goes on
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Réponse officielle de Hinduja Global Solutions
20 mai 2019

Thank you for the candid feedback. We are sorry to hear that your HGS experience was not the perfect fit for you. We try to be an engaging employer by creating a positive work environment, reflected in part by the many community engagement initiatives that we are involved in. We take your feedback seriously and we would like to discuss your views further so that we may be able to address the issues that you raise. Please email us at talk2us@teamhgs.com to further the two-way conversation. We look forward to hearing from you.

3,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
fun workplace
CSR - Customer Service Representative (Ancien employé) –  Belleville, ON15 avril 2019
decent place to work, currently has a good starting salary for new employees. Adheres to ministry of labour standards. overall I enjoyed my time with the company
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Réponse officielle de Hinduja Global Solutions
13 mai 2019

Hi, thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have had with us, especially on a platform that generally tends to attract less than flattering reviews. HGS Canada is always striving to develop the members of our team and we want our people to learn and grow together. Our community ENGAGE teams are a typical example of how our awesome employees ingratiate themselves in their local communities and promote our social responsibility activities in the best way we can; by getting involved as OneHGS. Best of luck for the future and thank you for sharing your talents with HGS Canada.

4,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
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Culture d'entreprise
Call centre experience valued
Customer Service Representative (Ancien employé) –  Dartmouth, NS13 avril 2019
As a former employee of HGS Dartmouth, I was able to see what it was like on two levels of the chain. I was hired in April of 2012, as an agent. It only took me just over a year to become a Lead Associate. Thorough training was given on how to be an effective leader. I was very fortunate to have D.R as a Team Leader because she took the time to make sure I would be prepared for upcoming interviews for Management positions, coaching sessions with agents etc.

While I left HGS, I was making 11.75. This is a lower rate of pay then most call centres. I applaud HGS on their new work-life balances scheduling and competitive pay. Would I have known these changes were going to take place, I would have stayed.
Points positifs
Employee incentives, regular coaching, great team atmosphere, friendly team competition (Team D.R was the best)
Points négatifs
Long phone hours, negative customers
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Réponse officielle de Hinduja Global Solutions
13 mai 2019

Hi, thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have had with us, especially on a platform that generally tends to attract less than flattering reviews. HGS Canada is always striving to develop the members of our team and we want our people to learn and grow together. Our community ENGAGE teams are a typical example of how our awesome employees ingratiate themselves in their local communities and promote our social responsibility activities in the best way we can; by getting involved as OneHGS. Best of luck for the future and thank you for sharing your talents with HGS Canada.

5,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
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Culture d'entreprise
Hgs
Tech Support Agent (Ancien employé) –  Windsor, ON12 avril 2019
Great working experience. A typical day in HGS is answering a lot of calls and helping the customers with whatever needs they have. Although HGS is not really a hands on kind of job, you will still have a great learning experience.
Points positifs
Nice staff
Points négatifs
Sitting for too long
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Réponse officielle de Hinduja Global Solutions
13 mai 2019

Hi, thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have had with us, especially on a platform that generally tends to attract less than flattering reviews. HGS Canada is always striving to develop the members of our team and we want our people to learn and grow together. Our community ENGAGE teams are a typical example of how our awesome employees ingratiate themselves in their local communities and promote our social responsibility activities in the best way we can; by getting involved as OneHGS. Best of luck for the future and thank you for sharing your talents with HGS Canada.

4,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
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Culture d'entreprise
Alright job for those in need
Customer Service Agent (Ancien employé) –  Coldbrook, NS12 avril 2019
Good, thorough training.
The management was nice.
The hardest part was constantly dealing with customers that didnt know what they were doing.
There wasnt much workplace culture.

Every month there was two "Birthday cakes" (one chocolate, one vanilla).

Two or three times a week there was free coffee and juice.
Points positifs
Guaranteed hours
Points négatifs
Long hours, no ability to control work days
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Réponse officielle de Hinduja Global Solutions
13 mai 2019

Hi, thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have had with us, especially on a platform that generally tends to attract less than flattering reviews. HGS Canada is always striving to develop the members of our team and we want our people to learn and grow together. Our community ENGAGE teams are a typical example of how our awesome employees ingratiate themselves in their local communities and promote our social responsibility activities in the best way we can; by getting involved as OneHGS. Best of luck for the future and thank you for sharing your talents with HGS Canada.

4,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Normal Call Centre environment
Customer Service Representative (Ancien employé) –  Barrie, ON8 avril 2019
For a call centre is one of the better ones. Coworkers were amazing, Most of the Managers were good. Don't expect bonuses earned 6 months prior to actually be paid. Depending on the contract/manager might be micromanaged. Pay is more then minimum wage.
Points positifs
Good Pay
Points négatifs
Bonuses not paid
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Réponse officielle de Hinduja Global Solutions
13 mai 2019

Hi, thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have had with us, especially on a platform that generally tends to attract less than flattering reviews. HGS Canada is always striving to develop the members of our team and we want our people to learn and grow together. Our community ENGAGE teams are a typical example of how our awesome employees ingratiate themselves in their local communities and promote our social responsibility activities in the best way we can; by getting involved as OneHGS. Best of luck for the future and thank you for sharing your talents with HGS Canada.

3,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
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Culture d'entreprise
Good place to work but tedious over time
I.T. SUPPORT AGENT (Ancien employé) –  Barrie, ON4 avril 2019
Great place to work but very tedious over time. Can get demanding meeting all the customer needs in a small allotment of time (fixing all internet problem issues within the 8 or so minute time limit).
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Réponse officielle de Hinduja Global Solutions
29 avril 2019

Thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have had with us. HGS Canada is always striving to develop the members of our team and we want our people to learn and grow together. Our community ENGAGE teams are a typical example of how our awesome employees ingratiate themselves in their local communities and promote our social responsibility activities in the best way we can; by getting involved as OneHGS. Best of luck for the future and thank you for sharing your talents with HGS Canada.

3,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Terrible morale, high anxiety
CUSTOMER SERVICE REPRESENTATIVE (Employé actuel) –  Barrie, ON4 avril 2019
You're extremely micromanaged. You have to fight to be payed the commissions you earned through sales. If you have a simple qualm or question about policies or procedures you are constantly redirected to take it up with someone else who will redirect you to someone else and so on. No "higher ups" are accountable for anything. You work every single weekend. The work itself is so monotonous it will make you insane. You're threatened and/or yelled at by customers on the daily. If you try to take a moments breather between calls you'll be snapped at to get back on the phone. This job will kill your spirit. If you're hard up for cash, get paid the two weeks training and then RUN and don't look back.
Points positifs
health benefits
Points négatifs
too many to list
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Réponse officielle de Hinduja Global Solutions
13 mai 2019

Thank you for the candid feedback. We are sorry to hear that your HGS experience was not the perfect fit for you. We try to be an engaging employer and take your feedback seriously. We would like to discuss your views further so that we may be able to address your concerns to help us improve in the future. Please email us at talk2us@teamhgs.com to further the two-way conversation. We look forward to hearing from you.

3,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Knowledge of computer skills excel
Customer Service Representative (Ancien employé) –  Belleville, ON1 avril 2019
Call center work is for a strong mind, this line of work is not for everyone. The co-workers make the job a little easier between calls. You learn patients, along with working on multiple phone lines and computer screens.
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Réponse officielle de Hinduja Global Solutions
29 avril 2019

Thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have had with us. HGS Canada is always striving to develop the members of our team and we want our people to learn and grow together. Our community ENGAGE teams are a typical example of how our awesome employees ingratiate themselves in their local communities and promote our social responsibility activities in the best way we can; by getting involved as OneHGS. Best of luck for the future and thank you for sharing your talents with HGS Canada.

5,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Productive and Fun Place
Trainer (Ancien employé) –  Windsor, ON25 mars 2019
A typical day at work was always exciting, Meeting new faces and dealing with different clients was amazing. I learned how to deal with customers and keep them has valued customers with the company, Management was great as I was a manager myself as a Trainer. HGS is a very diverse place with lots of culture and style.To be honest, there was not really anything hard with the job but I guess for me, the most challenging was teaching the different cultures as there were language barriers at times, The most enjoyable was the people and the atmosphere, Definitely a great place to work.
Points positifs
Engaged group always had something fun for everyone
Points négatifs
Hours could be short at times
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Réponse officielle de Hinduja Global Solutions
29 avril 2019

Hi, thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have had with us. HGS Canada is always striving to develop the members of our team and we want our people to learn and grow together. That being said, we take your feedback very seriously and are working on ways to improve the HGS experience for all of our employees. We would like to continue this conversation with you to help us improve, and for this reason your feedback is extremely important. Please connect with us at talk2us@teamhgs.com to further our conversation.

1,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
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Culture d'entreprise
Worst company I have worked for
Customer Relations Representative (Ancien employé) –  Work at Home21 mars 2019
I was a work at home agent and from the beginning with training was horrible. Nobody know what there doing or what to do! Got fired for absolutely no reason! HR never responses to calls or emails! This place is a joke! Plus shift sucks
Points positifs
Work in your pjs
Points négatifs
Everything
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Réponse officielle de Hinduja Global Solutions
27 mars 2019

Thank you for the candid feedback. We are sorry to hear that your HGS experience was not the perfect fit for you. We try to be an engaging employer and take your feedback seriously. We would like to discuss your views further so that we may be able to address your concerns to help us improve in the future. Please email us at talk2us@teamhgs.com to further the two-way conversation. We look forward to hearing from you.

5,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Fun workplace.
Customer Service Representative (Ancien employé) –  Charlottetown, PE17 mars 2019
Love to work with HGS team as it's having space for everybody. Shift timing is not really good, but otherwise right place for anybody who just wants start up with in customer service.
Points positifs
Treats
Points négatifs
Late shift timing
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Réponse officielle de Hinduja Global Solutions
27 mars 2019

Thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have had with us. HGS Canada is always striving to develop the members of our team and we want our people to learn and grow together. Our community ENGAGE teams are a typical example of how our awesome employees ingratiate themselves in their local communities and promote our social responsibility activities in the best way we can; by getting involved as OneHGS. Best of luck for the future and thank you for sharing your talents with HGS Canada.

1,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Call Center
Call center associate (Ancien employé) –  Dartmouth, NS5 mars 2019
Worst place i have ever worked in my life. The training was not thorough..so we went on to the phones with not a good understanding of how the systems worked
Points positifs
None
Points négatifs
Call Center
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Réponse officielle de Hinduja Global Solutions
11 mars 2019

Thank you for the candid feedback. We are sorry to hear that your HGS experience was not a good fit for you. We try to be an engaging employer by creating a positive work environment. We take your feedback seriously and we would like to discuss your views further so that we may be able to address the issues that you raise. Please email us at talk2us@teamhgs.com to further the two-way conversation. We look forward to hearing from you.

1,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Just do not
Customer Service Representative (Ancien employé) –  Belleville, ON27 février 2019
Do not work here
Unless you enjoy being completely degraded on a regular basis by your team leaders and being told by HR that a clear HR issue isn't their issue and that you essentially need to suck it up and deal with the harassment.
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Réponse officielle de Hinduja Global Solutions
11 mars 2019

Thank you for your feedback. We are focused on offering the very best support to our employees. We are sorry that on this occasion we did not match your expectations and would like to have a follow up with you personally to discuss your accusations further. Please contact us at talk2us@teamhgs.com where we will be able to respond on a personal level and continue this conversation.

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3,8Équilibre vie professionnelle / personnelle
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