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Avis des employés pour Guest Service Agent chez Hilton

Intitulé du poste
Guest Service Agent18 avis
Lieu
Canada18 avis
18 avis correspondant à votre recherche
Voir les 13 610 avis
3,0
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Working as a team member made my job very enjoyable but it could also be very stressful at times.Having co-workers to assist was a great benefit and made the day pass quickly.When dealing with guest concerns and questions, it was important to have a knowledge of the Hotel and its services.The main goal of our hotel is to ensure that everyone is satisfied with their stay and desire to return again.I worked hard to make each experience a happy one for our guests.
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4,0
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- very routine procedures
- bureaucratic - hard to get anything changed/implemented

- Best part of the job would be the people

- great benefits for lower paying job; paid for Whistler season's pass, provided hot meals with every shift, and good overall benefits
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1,0
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Not a good work environment at all. Over worked and very under paied.

The management didn't seem to care about the staff Only his opening bonus and so called manager retreats.
Points positifs
Nothing unless you pass probationary.
Points négatifs
Long hours and no front end supervisor.
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5,0
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A typical day at work consist of meeting new people. I learned how to deal with the different temperaments of the guest who came to the hotel. Management was always encouraging and good at keeping employees engaged.

The workplace culture was very family oriented. The hardest part of the job is being away from your family at odd hours because it is a shift work industry. The most enjoyable part of the job is the relationships and contacts you gain from working in tourism.
Points positifs
Meeting new people.
Points négatifs
Long Hours
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3,0
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New Ownership has lost the true meaning of Guest Experience. As an experience front desk agent I never felt that was taken into consideration when my wage was discussed.
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5,0
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The Hilton brand has always been a very rewarding company to have as employers. Busy days were always enjoyable when you've got great staff and guests!
Points positifs
Friendly
Points négatifs
24 hour service including holidays
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4,0
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- reconciled daily accounts
- dealt with customer issues

- minimal staff during the night shift

- challenging environment with new issues to overcome daily
Points positifs
quite
Points négatifs
overnight shift
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1,0
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Conversing with guests from various countries make work very interesting and exciting. However, it can be very difficult among fellow workers.
Points positifs
Free Lunchess
Points négatifs
Low Salary though hard work
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5,0
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Morning shifts is busy and I like it. I learned many things, specially communicating with other people. About the management, they are nice in their employee. The hardest part of the job is dealing with the guest who have a lot of complain even though you gave everything still not satisfied. The most enjoyable part of the job is helping others.
Points positifs
free coffee
Points négatifs
enough hours
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4,0
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While working at the Hilton, I learned a lot. How to think fast, problem solve, work as a team. Definitely how to be organised and how to create great relationships with our guest. Working in the tourism industry is something I do well and strive in.
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4,0
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very busy, great place to learn customer facing skills as well as cross selling techniques.
gives you an opportunity to learn about empathy but learn to also be cautions of your actions.
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5,0
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I really enjoyed working for this hotel. The work environment and the people who I worked with were absolutely awesome. I learned how to Operate the OnQ P.M.S. and I completed the Hilton University for the Guest Service Agent. All the managers were very understanding and tentative to all of the staff and guest needs.
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4,0
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Typical day: My day will start by taking all the handovers once i entered in to the department. i am responsible to manage all guest incoming call including room service order and about all guest loan item.
Things i learned in Hilton Chennai :

• Assisted in directing front office operations. (Front desk, Magic, Concierge.)

• Up selling of rooms and other revenue generating areas at the Front desk to supplement revenue.

• Update reservation, Registration Card & C-form.

• Handle all incoming, outgoing calls & Fax.

• Update Arrival & Departure sheet and register.

• Handover Wake-up calls to the next shift.

• Responsible for front office inventory.

• Handle emergency calls immediately and relay comprehensive and accurate information, as required.

• Maintain and update FCS message & report.

• Ensure all guest incidents are recorded in the database.

• Check all daily reports and monitor all arrival, departure and VIP movements in the hotel to ensure every guest has a pleasant stay from pre-arrival to departure

• Ensure that all guest queries and incidents are responded to promptly and to the satisfaction of the guest.

• Co-ordinate between F&B (service), F&B (production), Housekeeping & Engineering department.

• Responsible for training of new associates.

• Responsible for high level of guest satisfaction because of the impact it has on the service index and the ultimate effect on the overall guest satisfaction and guest’s intent to return.

• Overlooking the Concierge, bell desk, In-Room dining, daily operation.

• Business Center and shopping arcade.

• Operational
 - plus...
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5,0
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Hilton Seattle • Seattle, WA • 1/14/2005 - 10/20/2009 Revenue Management / Reservations / Concierge / Guest Services
■ Concierge for a well reputable institution in the downtown core, taking responsibility of a large number of guest requests and vacation planning

■ Maintained full knowledge of all various restaurants, transportation options, nightclubs, live theater, cinema, shopping centers, religious worship institutions, tourist attractions etc. based on desired key attributes.

■ Worked as backup to banquet department with duties including set up and break down of room setup, serving, and administrative tasks.
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4,0
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friendly staff, great bennifits, nut little room for advancement.
Points positifs
zzzzz
Points négatifs
zzzzzzz
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5,0
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Really Nice place to work, Management team and Co Works all work hard and are a good team to work with.

The Most enjoyable part of the job is being able to work with a great team and meeting different people that come and stay at the Hotel.
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5,0
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always busy; most of the guests are nice and friendly; my direct supervisor was not very cooperating but overall it was a good team; hardest part of the job was there was, i did not get any break but it was not that bad cause it was all paid; most enjoyable part was to meet new and interesting people
Points positifs
good benefits
Points négatifs
too busy
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1,0
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Very poor atmosphere to work in.
Micromanaging.

No hours.

Unorganized hotel.

Worst management to work for.
Points positifs
great guests
Points négatifs
management
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