Avis des employés pour Hilton - Ottawa, ON
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Ottawa, ON6 avis
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Management will only need you if things are going their way, if not, they will just call you off. Discounts on their employees came from 50percent to now 25percent. If you are a room attendant, they will strain you with rooms especially when its busy, and leave you in the dust when its not. In the laundry room dept., there had been lots of dramas. In short, dont work for them.
By free lunches I mean, a poorly lit and cold room upstairs where you could use your thumb on a machine to get some dull sandwiches and overpriced drinks, not food actually cooked and served there. You get 100$ allowance if you work full time and 60$ for part time. Maybe they have improved it since I left but knowing how long it takes for them to improve literally anything for staff I doubt it. Remember, customers are always first priority! The outside of the hotel looks great, the art looks great, but god forbid you look at staff entrances, "break rooms" stairways and especially locker rooms. It's more like a bathroom with a few lockers in it. Don't even get me started on the ONE STAFF ELEVATOR for a 10+ floor hotel with over 300 rooms to clean and manage. Yeah, needless to say when doing maintenance I certainly got my weekly walking goals done considering it would take 40+ minutes sometimes for the elevator to even show up. Stairs quickly became my friend even if I didn't want them to. It doesn't help that the hotel wants you there ASAP but trying to get there? Don't make me laugh. Don't use the hotel elevators! You know, the five we have for guests, you're supposed to showcase that "we don't HAVE staff." Great place, really. Now onto maintenance, let me give you a classic example: "Can you fix (this thing) right now?" "Sure, do you have what I need to fix it?" "What do you need....?" That's it, that's the job. I can't begin to tell you how many times my supervisor needed to go out and buy the caulking, tools, screws, belts and everything we needed with - plus...
Free horrible lunches, Co-workers were okay sometimes, I was able to keep my phone on me
They won't pay you what they owe you, Horrible management, "sweet words" to make you feel better, Gossip is the centre of everyone's mind, Lunches suck even if free, Stuck up guests expecting a five star and getting a no star
I worked at the Hilton Garden Inn Ottawa Airport, and I found the atmosphere of the restaurant to be decent and the pay was good (the hotel is unionized). I enjoyed the company of my coworkers though the same could not be said for the restaurant management. Working in a restaurant can be stressful and fast paced at times. Management at the restaurant was horrendous to say the least. They were quite disorganized, and there was little communication between breakfast, and evening management. Additionally they lacked the ability to schedule servers on days they should of known would be busier. Handling guest complaints was done improperly as well. If a guest had a problem with service speed for instance they would point fingers at employees instead of looking at the schedule and seeing that they were understaffing on the exact same nights that guests were sending in complaints. I could go on but I will stop there.
Good benefits/unionized property
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Working at the Hilton was a solitary job with little interaction with clients. The work was a lot harder than I'd expected. Management was great, but I can't same the same for my co-workers as we had little in common
Good work oout
Never knew when your shift ended
I work in the housekeeping department as a room attendant. I clean guest rooms which include making beds, cleaning the bathroom, dusting and vacuuming. I learned how to work independently and efficiently. The management is excellent they are friendly, approachable and always willing to help. My co-workers are friendly, hard working and helpful I have made life long friends with many of my co-workers. I don't find anything too difficult but if I had to pick it would be deep cleaning the guest rooms. I enjoy everything about being a room attendant. appreciation
Staff appreciation day