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Avis des employés pour Hilton - Markham, ON

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Markham, ON9 avis
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3,0
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Uniforms provided. Shift direction given. Have to search for department heads at times. Unionized. Have to fight for fair scheduling. Decent.
A lot of politics
Points positifs
Free lunches
Points négatifs
Late hours
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2,0
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Very little to none structure no knowledge treating employees different to each other picking their favourites and picking on the ones they don't like
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4,0
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- reconciled daily accounts
- dealt with customer issues

- minimal staff during the night shift

- challenging environment with new issues to overcome daily
Points positifs
quite
Points négatifs
overnight shift
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4,0
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A typical day at work would be, upon arrival checking daily reservations and notes and make sure the servers are aware of VIPs that may be dining in the restaurant or any special requests. Then checking the Events of the Day that take part in the hotel so as to direct the guests to where any events are if needed.
All dinner, wine, desert and kids menus are checked and wiped down and sorted accordingly.

I work the night shift which is from 2-10 pm therefore the traffic for guests wanting to dine in the restaurant is relatively slow compared to that of the morning , so I have side duties to perform. For example I ensure that there are full boxes of take-out supplies in the hostess stand which include napkins, cutlery, paper bags and mints. The beginning of the shift is basically stocking up for the night to ensure the hostess stand has all the necessary supplies and being aware of the events that are partaking within the hotel.

In addition to this, the hostess also answers room service orders, as the hotel does not have an order taker for room service, therefore it is imperative for the hostess to always be at the hostess stand to answer the phone, take the order, or any complaints the guest may have about a previous order, whilst up selling dessert or alcohol for example.

In addition to taking room service orders, the hostess delivers messages to the supervisor, for example if an employee will be late or absent and taking reservations for all seating times, which include breakfast lunch tea brunch and dinner.

The restaurant usually gets busy at 5 pm which is dinner time,
 - plus...
Points positifs
free lunches in the cafeterias, decent pay, great colleagues and management, good hours
Points négatifs
standing up for eight hours, lack of autonomy of always having to be at hostess stand
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5,0
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Business culture is very achievement oriented marked by a lot of mutual respect and teamwork. The environment enforces you to grow and develop problem solving skills.
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3,0
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The responsibility for all incoming and inter hotel calls were routed through the switchboard, so this position was the voice of the hotel. As the evening shift operator, not only were there incoming calls, but also the guest calls for room amenities, room service and other guest suites that required notifying correct department of request and follow up with the guest to ensure satisfaction. I really enjoyed to interaction with the guests and other employees. The most difficult part of the position was making sure that other departments followed through with requests in a timely manner.
Points positifs
Got free meal during shift.
Points négatifs
Ever changing management in the front office.
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5,0
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I start my work saying hi how are you to my managers and my co workers.
I learned in Hilton Asian style serves.

My Managers are respectful peoples .They treat every server with respect.

My co workers helpful we work. Because our goal is give VIP serves to every guest in the Hotel.

I enjoy serving people I do not think any hardship on the job.

During sre3vis I am getting complement from the guest about my serves. I feel very happy
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5,0
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Greet customer and find the write seating for them
Responsible for all cash duties including daily closing balance and deposit

Answer all call's within three wringing, get all reservation promptly

Successfully handled all customer relations issues

Take all the room orders and forward them to room service department
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3,0
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Markham Hilton Suites is a great property. in my opinion there is lot can be done to improve the quality and make the guest stay more pleasant. Specially there is no 24 hours room service, lot of guest checks in very late after a long travelling and they expect a hot sandwich or a mealat that time and because of the location, there is no restaurants are open 24 hrs and the guest get pretty frustrated, when you tell them, we do not have a room service at this time of the night.
Points positifs
nice and comfortable suites and a beautiful propertry
Points négatifs
no free wireless internet
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