Call Agent (Criticall) and Switchboard (McMaster) (Ancien employé) – Hamilton, ON – 6 avril 2019
12 hour shift which ran 24 7. I learned patience in dealing with demanding clients. Learned how to take control of situations. The hardest part was dealing with anxious clients in stressful emergent situations. Very much enjoyed colleagues and as I was working part time had the option of picking up extra shifts if desired.
Management and staff in senior positions tend to I think that stuff beneath them or different positions are not all equal members of the same team Every member of the team is just as important as the other as the job could not be completed without everyone focusing on the same task