HSBC - Avis

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5,0
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Relaxed
Teller (Employé actuel) –  Calgary, AB17 août 2019
Fast paced environment, a lot of customer service aspect, which is god if like communication. Gets busy from time to time but still not too stressful.
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4,0
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Productive and fun workplace
Test Lead, Wealth Compass, LCTR (Ancien employé) –  Vancouver, BC15 août 2019
Agile environment, morning stand up meetings, backlog grooming sessions, sprint planning meetings
Learned pure agile project life style
Management was very friendly and ready to help
Very friendly environment
Points positifs
Good paid, good food court
Points négatifs
Commute
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1,0
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Learn a lot but pay the less
Compliance Officer (Ancien employé) –  Vancouver, BC15 août 2019
Reason of learning cause of cutting budget. You have to go above and beyond your role all the time. It forces you to learn in a short time period but never get compensated for all the extra work
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3,0
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good working environment
Senior Customer Due Diligence Analyst (Employé actuel) –  Vancouver, BC11 août 2019
Good working environment with:
- table tennis
- free coffee
- weekly schedule cafeteria
- free gym
- meditation room
- employee lounges
- free employee parking
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1,0
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Stay away from this place
FX Senior Operation Specialist (Ancien employé) –  Toronto, ON5 août 2019
HR department only takes action when it’s convenient for them when it comes to cost cutting, otherwise is completely useless. Mistreatment of employee is a daily fact.
No work culture whatsoever, gossips between employees is in a whole new level.
Micromanagement is brutal and when the situations is escalated to the manager things will change for a week top.
Customer service is the worst, especially for employees.
Salary is the lowest compared to other financial institutions in similar roles.
Long hours, overtime is hard to get it approved.
Really hard to move up (career progression) as the bank only hires twice a year because of budget. Even if personnel is needed you will have to take the workload of a 2-3 people’s job until they decide when to hire. Forget about being rewarded for this, you get nothing and be aware that your bonus is based on you performance so even if you are great at your job and you never get what you deserve because it will never be great to your manager.
Very disappointing organization to work for and the experience you get could be worth nothing as they have stupid policies and procedures in place that no other bank uses nowadays, pretty much unique obsolete systems and platforms.
Points positifs
Great head office location
Points négatifs
Everything is wrong with this place
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3,0
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Great branch
Personal Banker (Ancien employé) –  Port Coquitlam, BC3 août 2019
The branch I worked at was great, but over all experience for employees depends on the line manager, every branch is different in terms of expectations for their employees, you will be lucky to find a branch that matches your personality and work style.
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3,0
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Great Opportunity to grow in the finance industry
Customer Service Representative (Ancien employé) –  Montréal, QC29 juillet 2019
While working there I was appreciated by my peers and they help you grow by sharing knowledge selflessly.It is a wonderful place to work and it you love downtown then you have got it made.
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1,0
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Seriously - just run for the hills
Premier Relationship Manager (Ancien employé) –  Vancouver, BC19 juillet 2019
Let's start with pro's:
good - HSBC still has a stellar brand, despite everything.
good - the bank is huge, and theoretically can provide a rich and wide-ranging career.
good - there are some good managers, great employees, awesome and interesting clients.
good - outstanding international and currency capabilities and a host of good (but often not great) products

technology - this is a consistent theme, but it has to be said. Where technology can lift some banks up, at HSBC it's a consistent tailwind
demotivating management - higher ups endlessly focus on the negative, all about 'what' was achieved - rarely 'why' - and less of a focus on what people actually control and can do something about.... A regional update is always nice, but each person only controls their own results - why not focus on this? A sense of collective punishment is the result, many staff just tune out the calls.
Poor processes - still uses manilla folders from 1950s because...why not?
Bureaucratic - 5 different departments needed to complete a single operation. This is normal for banks, but HSBC takes it to an extreme.
Low pay - average or below market compensation
ad-hoc approach to designations - highly tenured staff that deal with some of the banks top clients are excused from having even the bare minimum of appropriate qualifications (?) At other firms you 'must' have appropriate designations and a focus on continuing education, at HSBC it's an afterthought.
Long hours - weak work/life balance. I actually don't mind long hours when the team is working together and everyone's pulling
  plus... in the same direction and it's not an every-day all year long situation. HSBC walk vs. talk gap is huge here. It is difficult to take the bank seriously on 'mental health at work' awareness when it tolerates such rampant long hours and has no functioning support system for staff.
Poor attitudes are allowed - there are some outstanding staff (some of the best I've ever worked with) but they are undercut by others who show a poor attitude and are unwilling to help others; there's a culture of impunity for poor conduct, tolerance of non-team players hurts the entire work culture.
No support - other banks have actual live support teams and something called training programs that provide you with guidance on how to do your job. HSBC suffers high labour turnover rates in part due to not having an appropriate training program on business processes, technology - all the operations required to do one's job.
- Working at HSBC is a little bit like visiting a museum on banking, you have the experience of going back in time to see how things were done decades ago when things were more inefficient.
  moins
Points positifs
Some outstanding - even incredible colleagues. Brand still has some prestige.
Points négatifs
The company needs to be reengineered from the ground up.
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4,0
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Contact centre job
Customer Due Diligence Analyst (Ancien employé) –  Vancouver, BC13 juillet 2019
People with different culture meet , so you receive perspective of many. Overall, one who wants to pursue a career in banking must enter this job. People are willing to train if one wants to learn
Points positifs
Lot of CSR activities, Barbie
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2,0
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Under staffed
Business Support and Engagement Senior Officer (Ancien employé) –  Birmingham UK and London UK12 juillet 2019
Culture is lacking at HSBC, the "bank" want you to treat the customer fairly however you are bound by rules and regulations making I difficult to tailor your service and really help in a timely manner. You will have to multitask and flit between roles many covering the grade above you. For this you are not compensated for. Difficult not to be taken advantage of as this is an appraisal world and it can go against you if you cannot perform whist taking on the extra workloads. Up skilling is very rare, they would rather recruit from outside of the organization than develop their committed staff. Salary isn't great until you get to director (GCB3 and above roles).
Points positifs
Annual leave in Canada in great (5 weeks)
Points négatifs
Under staffed
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4,0
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The most enjoyable job
Premier Relationship Manager (Employé actuel) –  Canada8 juillet 2019
Good management and provide flexible working hours
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4,0
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Good work culture
QA Lead (Employé actuel) –  Toronto, ON8 juillet 2019
The management is very supportive and tried to grow from within. Good work culture but a significant cost focus creates a little uncertainty. I'd recommend the bank to work for as it's an industry leader in innovation and driving transformation
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3,0
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Poor Management
Senior Client Due Diligence Analyst (Ancien employé) –  Vancouver, BC2 juillet 2019
It all depends upon which dept you are working with. I worked with CSEM and SG. The first team is best, while the latter is poor. Evy1 is a boss and no one is a leader. All they want to know is the file closures and there is no motivation from the bosses. If anyone asks a question, it will be answered with another question and not with an answer. Even the bosses have said they don't trust anyone in the team. I am not sure about other departments, however, this dept is like this.
Points positifs
Colleagues
Points négatifs
Lack of management, constant changes, no motivation
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3,0
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Overworked
DCIM, Canada Head (Ancien employé) –  Vancouver, BC18 juin 2019
I retired because the work environment was to depressing. Lack of available resources to do the job properly.
Great overworked people on the ground level.
Points positifs
Good people
Points négatifs
Distant management, lack of support
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2,0
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OK Work/Life Balance but hidden agenda managers.
Quality Assurance Analyst (Employé actuel) –  Toronto, ON13 juin 2019
Overall, people are good to work with but management is numerous, top heavy and conniving. Due to layoff, many have been saddles with multiple roles where they do not get the credit for doing, which includes no extra pay.
Points positifs
Location
Points négatifs
Everything else
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1,0
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Don't work here if you don't have to
Senior Analyst (Employé actuel) –  Vancouver, BC5 juin 2019
I went into this job with high hopes, but these were quickly dashed.

Micromanagement is rife in this organisation, instead of being allowed to carry on with your work and actually be productive your manager will message you several times a day asking for updates on your work. You are made to feel like you are back at school and not like an adult.

Weekly meetings go on for too long, often don't achieve anything and leave you more confused than when you entered. Instead of being an open forum for discussion people that ask questions belittled and made to feel as if they are doing something wrong.

Managers are unapproachable bullies who set unrealistic expectations so that they can meet their own KPIs. I never felt comfortable going to my manager with a question.

The team was great and very supportive, however because of the management the culture felt toxic.

If nothing else this job taught me perseverance.

Would not work here again.
Points positifs
Better pay than most other places
Points négatifs
Management and culture
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4,0
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An Organisation to Be with
SENIOR ANALYST - CUSTOMER DUE DELIGENCE (Employé actuel) –  Vancouver, BC2 juin 2019
As the subject says, its an organisation to be with. From work life balance to making each individual comfortable with the job roles and responsibilites through timely and regular trainings. No long hours in the office. Best cafetaria. Multi-cultured employees. Overall a super place to work.
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3,0
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Overall an ok place to work. There is some favoritism in certain departments but not all.
Commercial analyst (Ancien employé) –  Toronto, ON16 mai 2019
When I first started at the company it was a wonderful place to work as I climbed the corporate ladder I saw the inefficiencies. I witnessed people who just catered to management advance above the people who did the work. I also saw people stab others in the back to advance and morale reduce...the whole corporate structure changed after 2008 and the recession. There was a number of roles I truly enjoyed their were challenges and alot of problem solving involved. Its why I rated this company a 3 out of 5. I don't regret working there for most of my 9-10 years but I wouldn't go back....
Points positifs
Most employees are nice and work well together
Points négatifs
Management has favorites and you feel the uncaring nature.
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3,0
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Can be very frustrating place to work
Business Management Associate (Employé actuel) –  Toronto, ON16 mai 2019
Worked here for 3 years and sometimes it feels like people are running around like chickens with their heads cut off. Can be very frustrating at times
Points positifs
Global bank with opportunity to move to other hub sites
Points négatifs
Poor management at times, whatever London says goes, regardless of how well your hub site is doing
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4,0
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Management
Anti-Money Laundering Compliance Analyst (Employé actuel) –  Markham, ON14 mai 2019
Had awesome Managers and a relaxed work environment, work from home was a great advantage as was over time that was offered. Management made an awesome team
Points positifs
WFH
Points négatifs
Offshoring
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