Cash Back Manager Assistant (Ancien employé) – Ottawa, ON – 10 juillet 2012
A typical day at H&R Block was that of entry names and addresses of clients tax returns. The different offices would phone in the clients information while preparing the income tax. Our job was to type with speed and accuracy this information given to us over the phone. I also assisted in the printing of the cash back cheques and preparing them for pick up to be distrubuted to the other tax offices here in Ottawa. Also did photocoping and filing as required of all the tax forms.
Hardest part would be getting the right spelling of an individual's names and some of the tax prepares were foreigners and hard to understand at times.
Most enjoyable part of the job was my Cash Back Manager. She allowed us to work under our own supervision and did not pressure us in any way.
A great place to work if you enjoy interaction with the public.
Customer Service Professional (Employé actuel) – Peterborough, ON – 10 octobre 2019
As a Customer Service Rep at H&R Block you will greet clients as they come through the door. Some will have an appointment and some are walk-ins. You are required to make sure no one has a extensive wait time and advise walk-ins of their wait time or encourage them to do a drop off or set an appointment for a later date. You will also create client files and ensure the tax professional has all the information they require to file the clients taxes. I have worked with some wonderful people and met many more in my time at H&R Block.