As a Customer Service Rep at H&R Block you will greet clients as they come through the door. Some will have an appointment and some are walk-ins. You are required to make sure no one has a extensive wait time and advise walk-ins of their wait time or encourage them to do a drop off or set an appointment for a later date. You will also create client files and ensure the tax professional has all the information they require to file the clients taxes. I have worked with some wonderful people and met many more in my time at H&R Block.
I loved working at HR Block. I worked hard and learn alot and was promoted to office leader in my second year. I loved the environment and the people with whom i worked. There was always some kind of internal friendly competition going that would keep everyone interested and motivated. I loved teaching new systems and technical skills as well as learning new ones. It was a great experience for me.