Tax Professional (Seasonal) (Ancien employé) – Stittsville, ON – 17 mai 2019
The learning curve was independently driven and steep. Workflows were self-taught with some random aid. Overall, the experience was enjoyable, clients were interesting and each had a story, and the job provided a sense of accomplishment so therefore was a gratifying experience.
I enjoyed the personal challenge of processing independently and accurately an individual's or family's return. HR Block kept record of personal metrics: in my first year, I completed 110 returns while working 20 hours per week over 6-8 week period. Decent results for a first year while working part time.
The office manager was exceptional at her job and available when circumstances permitted or deemed important enough. Priority was always relevant to everyone. And when necessary, problem solving became an effective interdepartmental team effort. Truly, HR Block has good people.
I did not wholely enjoy the shift work. Due to the seasonal nature, it was fine for 6-8 weeks.
On a corporate level, and at the first year level, on the job training/ corporate software/ corporate workflows might be considered for future first year HR Blockers. That said, I do understand the nature of rapid seasonal corporate expansion/contraction and the resulting challenges/limitations. People before task to get the job done well.
Tax work, challenge and people
Shift work on evenings and weekends; not enough hours
I enjoyed the work and some of the employees were incredible ..
Customer Service Professional (Ancien employé) – Greater Toronto Area, ON – 17 juillet 2019
Unlike most companies, bringing inequities to head office has the most profoundly opposite results. Not a safe place to work. National office has no idea what its parts and its employees are actually experiencing, it is all filtered out my regional offices. That's a shame, because it could be a really great place.
Good work but low pay and you feel like a 3rd wheel with the older women that work seasonally for them every year. Tax preparers are either veterans or somewhat needy and disrespectful towards you. They offer the course so anyone can learn how to do what they are doing.