Productive and fun place to work and meet and interact with clients
Tax preparer (Ancien employé) – Kelowna, BC – 11 août 2019
H&R is great place to work at with a team of wonderful coworkers and managers, having the opportunity to meet new clients, and learning and improving your knowledge of tax preparation. The support of senior tax preparers makes it possible to get the job done in a fast, accurate, and professional manner. The offices that I had worked in and all others that I had visited during the tax seasons while working there were pretty clean and organized. The hardest part of the job was when during an appointment while preparing a client's tax return revealing some unexpected information by the client that was requiring additional time was causing the next scheduled client to wait for their appointment too long and of course becoming unhappy.
Unorganized, too many bosses that did things differently
Tax Preparer (Ancien employé) – Fort St. John, BC – 5 août 2017
Training is not adequate, clients had to wait in my office while I did the tax return and it got approved for sending to CRA. They should have been able to drop off the information, and come back & pick it up when it was done.
Long hours, Clients in your office while returns were being prepared
Tax Preparer (Ancien employé) – Hamilton, ON – 25 mai 2017
I loved working at H&R Block and putting my expertise at work to help people get as much of a return when filing their taxes as possible or paying as little as possible if they owed on their tax return. I was rather sad that the contract was ending as we were getting close to the deadline for filing taxes, the end of tax season.
Tax Preparer (Part-time) (Ancien employé) – Saint John, NB – 18 mars 2017
A very supportive team with flexibility in work schedule. Enjoyed meeting customers from all walks of life and helping them complete their tax returns which can be stressful. It was hard to tell customers when they owed taxes but was so fun to tell them when they would receive a return!
Diverse customer base; supportive work environment
Tax Preparer (Ancien employé) – Owen Sound, ON – 20 octobre 2016
Manager of the local HR Block has no people skills. I have many years experience in Customer Service, and I would have never spoken to clients they way the manager did.
We went from a busy office to a lot of extra time of sitting around waiting for clients.
Manager can often be heard yelling other staff as well as yell at a client because they did not understand what she was trying to explain. If the client understood income tax then they would not be a client. Manager should never talked down to clients or her staff.
I gained valuable tax experience, office and customer service skills
Tax Preparer (Ancien employé) – Calgary, AB – 4 mars 2016
Typical office day is busy and exciting in the sense that every taxpayer has his own tax circumstances. In order to address those needs, I learned how to cater to their specific needs using the information obtained from each client and my tax knowledge and skills. My co-workers have also helped me through and the manager provided us with the resources that we need to deliver quality service. Although I work on my own cubicle, it was also a collaborative effort to satisfy H&R clientele and that's what makes it enjoyable!
Tax preparer (Employé actuel) – Kitchener, ON – 7 novembre 2015
At H&R Block we help clients with their taxes and we give them the best advices. the job could get stressful some days but overall thanks to the office team who always make sure that the work is split between them and always try to make it as fun as possible.
Working at H&R Block is a high energy fast paced job. Meeting with clients and preparing their returns. I've improved on my organizational skills and customer service. My co-workers were fantastic to work with, always happy. My most enjoyable part of my day was having satisfied customers.
Tax Preparer (Ancien employé) – New Glasgow, NS – 26 mai 2015
From the time you start until the time you end, you have great people to work with and to help you if and when you needed extra information. Hardest part of the job is when the tax season is over and you miss your co workers. The most enjoyable part is when you are able to help the clients prepare their taxes and show them where they would be able to improve their refund or if they needed extra information forms for different situations.