H&R Block
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Avis des employés pour Customer Service Representative chez H&R Block

Intitulé du poste
Customer Service Representative87 avis
Lieu
Canada87 avis
87 avis correspondant à votre recherche
Voir les 12 409 avis
5,0
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H&R Block is a great place to work. Employees are friendly and you feel like a big family. It is slow-paced at first but gets really busy as tax season ends. Management is friendly. Tax pros are competitive about getting commission and can be annoying.
Points positifs
Friendly
Points négatifs
Competitive
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5,0
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By far my favourite job. I have worked in a few different offices and absolutely love the atmosphere, the clients, and the work.

It’s laid back, simple, towards the end of tax season is when you will see the most amount of clients coming in. I love what H&R block offers.
Points positifs
Atmosphere
Points négatifs
Sometimes your hours are scattered.
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5,0
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Nice people to work with, relaxed job.
Lots of room for advancement.

Provide good training.

The company appreciates their people.

I would recommend it to my friends.
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1,0
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Way too much favoritism. Not a good work atmosphere. Stressful environment for the pay. Training is minimal. Employees don't treat each other with respect.
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2,0
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This job may be OK for students, retired people and those who need some extra pocket money because it's seasonal. But it can't be a yearly source of income.
Points positifs
Seasonal
Points négatifs
General atmosphere
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4,0
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Really enjoy helping people every year. Downside is three months of unpaid training for four months of mininum wage job. Gives good understanding of Canadian tax regulations.
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4,0
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Boss/manager & other co workers were wonderful, and extremely helpful during the learning process.
Was proveded with constant support when needed.

Pace of work depended on how many people wanted to file taxes that day and how busy other locations were.
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4,0
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busy environment
learned a lot in dealing with different people

learned a lot in canadian taxes

hardest part of the job is how to explain properly their taxes and ultimately win the client's trust

enjoyable part of the job is teamwork across branches
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5,0
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Well you have to go to school so you can learn about taxes. An you have to make sure you get a 80% overall average. But you are also given the opportunity to either do front desk or to do taxes. It's amazing place to work
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4,0
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Love the other employees, management is amazing, excellent training. Very comfortable, upbeat and positive atmosphere and very flexible hours/ shifts.
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5,0
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I loved working at H&R block. I was bondable and worked between many offices. It was like a family I truly enjoyed my fellow employees, supervisors and lead bosses. I was appreciated and recognised.
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4,0
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As a Customer Service Rep at H&R Block you will greet clients as they come through the door. Some will have an appointment and some are walk-ins. You are required to make sure no one has a extensive wait time and advise walk-ins of their wait time or encourage them to do a drop off or set an appointment for a later date. You will also create client files and ensure the tax professional has all the information they require to file the clients taxes. I have worked with some wonderful people and met many more in my time at H&R Block.
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5,0
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I worked at H & R Block during tax seasons 2018 and 2019. I worked the Front Desk. I love working there and plan on going back for many years to come. The people I work with are fantastic and we have the best clients that have been coming to our office for many years. I look forward to going into work every day and have no issue being called in early or staying late. I'll even cover shifts on my days off because that's how much I love being there.
Points positifs
Amazing staff
Points négatifs
Non
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5,0
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H&R Block provided an excellent platform to expand my customer service knowledge and experience. All the staff provided mentorship and guidance in getting to know the different job requirements.
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5,0
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It was a great place to work at. I learned a lot from my work collegues as a beginner it was a great help. I loved working with people of other backgrounds, and helping them.
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5,0
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It is a great place to work. Friendly co-workers and a great opportunity to work on your Customer Service Skills. You are provided with training and hours.
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3,0
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You're not going to get ahead by working here. if you need an average, seasonal job I would give it a try but other than that it's just average. the company overall is about making a profit and not about the actual clients.
Points positifs
Average pay
Points négatifs
Grumpy coworkers and clients complain about price
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5,0
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It is a very good company to work for an you get to learn alot. You can either start as a CSP an grow from there right up the line if you set your mind too. I enjoy working for H&R.
Points positifs
Get to help others
Points négatifs
Locations
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4,0
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A great experience for a short term job during the tax season. Staff were supportive and friendly and interacting with clients was very enjoyable. Great place to work.
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4,0
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Booked appointments for clients to prepare their tax returns. Called and confirmed clients of appointment date and time. Prepared tax refunds by debit card or cheque.
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1,0
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seasonal work only there for two months:
greeted customers

input data into computer

took payments

highly confidential

scheduled clients with tax professionals
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Note globale
4,2
D'après 12 409 avis
5
6,2 K
4
3,4 K
3
1,9 K
2
505
1
414
Notes par catégorie
4,1
Équilibre vie professionnelle / personnelle
3,3
Salaire / avantages sociaux
3,5
Sécurité de l'emploi / évolution de carrière
3,9
Direction
4,0
Culture d'entreprise