Avis des employés pour Customer Service Manager chez H&R Block

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2,0
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Very fun to work with other longtime staff
Tax Advisor/Customer Service Manager (Ancien employé) –  Orillia, ON21 juin 2018
At one point with Block we were paid commission.
Block took this from us and offered incentive pay. We were required to sell Identity theft, push for clients to do Cash Back regardless of cost to clients.I work for the people and the Corporation became unbearable to work for.
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3,0
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Temporary Position
Customer Service Manager (4 month temp position) (Ancien employé) –  Edmonton, AB5 juillet 2017
Working for H & R Block during tax season can be busy at the end of the season, slow at the beginning. Lots of learning done when it comes to the way taxes are handled in locations such as H & R Block.

The hardest part was dealing with the customers who were surprised by the cost of having someone prepare their taxes. This resulted in some creative problem solving to keep both the clients and the tax preparers satisfied.

The tax preparation staff were good to work with and they were very easy to approach.
Points positifs
Temporary position for 3 months, easy to get to the office
Points négatifs
Work load was variable
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5,0
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Great place to work
CSR, Office Manager (Employé actuel) –  Windsor, ON17 août 2015
This is my favorite job ive ever had. I get to interact with clients daily in person and on the phone. They are flexible and generous with hours. I enjoy managing an office. It allows me to organize and rearrange things while i add new profiles and clients into the system. I also learned so much while working there and i cant wait until next year to learn even more. I worked in three separate offices and juggled the hours between the three. I had great supervisors at all three offices and they made me feel so welcome and comfortable it really made my job that much easier. I was very happy to go to work everyday and always expressed that in the way i ran the office. At times things can be stressful, but i found for the most part the clients just misunderstand and get defensive. My job was to calm them down and explain and keep them as a client. Which i found to be quite easy. All in all, this was a great place to work.
Points positifs
Awesome staff
Points négatifs
Extended hours weeks.
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1,0
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Great place to learn about tax system
Customer Service Manager (Ancien employé) –  GTA, Ontario27 avril 2015
Not much training is given, a lot is expected. People are not especially helpful and managment lacks leadership capabilities. There are no chances of growth, they want people to work for free. Not to place to work year after year.
Points positifs
You learn about CRA and tax system of the country
Points négatifs
Headoffice think little of people who make them money
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4,0
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it is a good place to work, i do enjoy it here
Customer Service Manager (Ancien employé) –  Winnipeg, MB18 septembre 2014
a seasonal company with good staff and good management, i enjoyed it here
Points positifs
great staff
Points négatifs
parking issues
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5,0
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Tax time is stressful time but enjoyed working with the people
Assistant Customer Service Manager (Ancien employé) –  Sydney, NS17 mai 2012
income tax, great co-workers, very long hours and wonderful people that came to get their taxes done.
Points positifs
learned so much about income tax
Points négatifs
very long hours
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