H&R Block
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Avis des employés pour H&R Block - Ottawa, ON

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Ottawa, ON22 avis
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5,0
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Well you have to go to school so you can learn about taxes. An you have to make sure you get a 80% overall average. But you are also given the opportunity to either do front desk or to do taxes. It's amazing place to work
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3,0
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It is a seasonal job. Does not pay well. Need to spend 3 month every year upgrading with tax guidelines and changes. Great experience and gain lot of tax knowledge.
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3,0
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Good part time job, great training opportunity but poor pay structure and no benefits. Great work place culture of customer service. Flexible work hours.
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4,0
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I learned and gained tax expertise with different situations.
Taxes has prepared me for tough challenges.

I strongly developed my interpersonal skills for example, building relationship with our valuable clients where can talk more freely about their position and expectations for H&R Block.
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5,0
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It is a very good company to work for an you get to learn alot. You can either start as a CSP an grow from there right up the line if you set your mind too. I enjoy working for H&R.
Points positifs
Get to help others
Points négatifs
Locations
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5,0
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A typical day would be to confirm/ reschedule appointments, deal with high volume of telephone calls, schedule appointments, assist the tax professionals, database updates. Learned how to multi-task. The hardest part of the job was to try and fix other people's mistake in the schedule. I enjoyed meeting new people and interacting with clients when there was delays.
Points positifs
Associates
Points négatifs
Schedules
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5,0
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This is a fun workplace. Everybody here is very nice. This is a great workplace. Any issue just contact with District Manager or any senior tax professional,they will help right the way.
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4,0
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I enjoyed working here and didn't feel too terribly pressured because I always did my best. I liked that I didn't have to 'take my work home with me'.
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4,0
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H and R block was fun to work for because I like doing taxes. The people are nice and the managers are easy to work for. I would recommend H & R block.
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3,0
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I came on job and do tax return. Dealing with clients wasn't always fun, sometimes you have very difficult client that destroys your day. You have to know a lot for small money.
Points positifs
yes free lunch on the end of season
Points négatifs
no, you chou you hours
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5,0
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Basic Clerical Office work, not very challenging if you have common sense. unreasonable pricing for tax returns ( this is coming from an employee) some of management know nothing about taxes and CRA. great work life balance as the schedules are to your own choosing. Minimum wage . no real advancement as you'd have to pay from your own pocket for training.
Points positifs
Easy work, Clerical Experience
Points négatifs
Overpriced services which leads to frustrated customers
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5,0
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It was both of a great learning and working experience at H&R Block, which I stayed from January 2016 to May 2nd 2016(the end of the tax season). Colleagues are willing to help each other and the most fun part was to see people from all walks of life. The managers were considerate and hard-working.
Points positifs
Friendly Environment
Points négatifs
I wish I could have been given more working hours.
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5,0
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The typical work day for me was to prepare peoples taxes, help setting up appointments for customers and assist the reception when the office gets busy. I have learned a lot from the job, my customer service skills got sharper as each customer comes in with some dissatisfaction from the tax associates outside the company and sometimes inside the company. I have always tried to explain to the best of my ability to customers what is important on their returns and to be wary next year. Sometimes, management tries to help in tough situations, but I always manage to calm customers down on the phone or face-to-face, I enjoyed the high-stress situations it is like I work better when I am stressed. The hardest parts oft the job always made me feel like I can tackle it.
Points positifs
Keeps me on my feet
Points négatifs
none
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5,0
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- Help client understand more what benefit they can qualify
- Make plan for them to work on deduct their tax in the future so they won't ow tax

- Good chance to meet nice people and make friend

- My co-workers is great to help me out what first year I have problem with computer

- sometimes is stress out with this job but at the end everything will go smoothly deadline

- Improve my confident to communication with different type of people

- My boss trained me well to give me lesson of tax in higher level as specially in Business Expense, Employment Expense, Senior Health expense, etc
Points positifs
Enjoy working, nothing complaint
Points négatifs
N/A
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4,0
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I had the opportunity of working with an interesting group of people with different skills sets. Most of the employees were retirees or seasonal workers. Everyone had something different to offer. It can be very busy toward the end of the tax season due to the cut off day. But as a team we were able to pull together and make the whole experience fun and positive.
Points positifs
The opportunity to do differnet type of tax returns and get to know different people
Points négatifs
Seasonal
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4,0
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You pay for the course for the first year and are offered employment if your grades are well enough.
Unfortunately it is a seasonal job.

It is extremely satisfying to help people file their taxes and represent them with Canada Revenue.
Points positifs
Interesting work.
Points négatifs
Seasonal and minimum wage
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5,0
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Helping clients in many ways.
Audit assistance.

Learned how to access various situations quickly.

My co-workers are hard working, and dedicated.

The hardest part of my job has always been informing clients of bad news. However, knowing how to break the news certainly helped.

The most enjoyable part of my job was helping my clients, regardless of the type of help required.
Points positifs
Instant gratification
Points négatifs
seasonal
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4,0
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Building a strong, client-focused team was essential to this seasonal business. Multi-tasking was a must. With 80% of our business falling within three months, there was no time for idleness. All staff had to be hired by December, trained in Policy and Procedure through January, and ready to go for February through April 30.
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4,0
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I enjoyed the diversified client base that we dealt with and the challenge of staying current with the government updates.
Points positifs
Opportunity to make decisions
Points négatifs
Lack of recognition.
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5,0
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Continous training guarantees the best quality for clients
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5,0
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A typical day at H&R Block was that of entry names and
addresses of clients tax returns. The different offices would

phone in the clients information while preparing the income tax.

Our job was to type with speed and accuracy this information

given to us over the phone. I also assisted in the printing of the

cash back cheques and preparing them for pick up to be distrubuted

to the other tax offices here in Ottawa. Also did photocoping and

filing as required of all the tax forms.


Hardest part would be getting the right spelling of an individual's names and some of the tax prepares were foreigners and hard

to understand at times.


Most enjoyable part of the job was my Cash Back Manager.

She allowed us to work under our own supervision and

did not pressure us in any way.
Points positifs
christmas party
Points négatifs
seasonal job only
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